The Loan Partnership Reviews 

378
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the polite staff is exceptionally helpful, knowledgeable, and professional throughout the entire application process. Reviewers often praise the dedicated team members for going above and beyond to deliver outstanding support. Consumers are also really happy with the quick response times and smooth communication provided by every single advisor. People genuinely appreciate how very clear guidance puts their minds at ease, making even complicated cases completely stress-free. Many delighted reviewers note that they would not hesitate to recommend these wonderful professionals to anyone needing financial assistance.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and efficient... See more

Service

Customers consistently note positive experiences with service, highlighting professional, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally helpful,... See more

User experience

Customers had positive experiences with user_experience, describing the entire journey as quick, seamless,... See more

Response time

Reviewers express great satisfaction with response time and ongoing communication throughout the process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michelle and Nicola went above and beyond for us as our application was time sensitive having been let down by another lender. Nothing was too much trouble, they answered all of our many questions and... See more

Company replied

Rated 5 out of 5 stars

Absolute breath of fresh air. Claire and Nicola were so transparent, communicative and (so importantly for me also) friendly throughout the process. The journey from start to finish was as quick as po... See more

Rated 5 out of 5 stars

We were referred to the loans partnership from our broker, we were looking for a second mortgage so we didn’t incur Early repayment charges, the process was very quick and easy application to funds wa... See more

Rated 5 out of 5 stars

I would like to thank Michelle and Dan for their impeccable and seamless service from start to finish. They have proven to be extremely knowledge in their field and expertise from sourcing the appropr... See more


Company details

  1. Non-Bank Financial Service
  2. Mortgage Broker

Written by the company

The Loan Partnership, Applying for a loan has never been easier... Call us now on 01923 250 090 or Complete our short application form today


Contact info

5.0

Excellent

TrustScore 5 out of 5

378 reviews

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5.0

All reviews

(378)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!!

DO NOT USE THIS COMPANY!!! I was after a loan on my buy to let property and a surveyor that was instructed was from a completely different county when they told me it would be a local surveyor with local knowledge. I wasted £390 on being mis lead to the above from Devon and her team. Not happy as you would expect a company like this to do their diligence instead of trying to fob me off. Not impressed.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

I have just completed a loan

I have just completed a loan,
I would like to give a special thanks to
No1 Kurt who was so helpful and so nice to talk to!
No2 Brooke who was also amazing
Would recommend to anyone

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Non-judgemental, professional service

Our experience with The Loan Partnership has been fantastic. Non-judgemental, professional advice was given to us by Devon and Charleigh, and we found them organised, pro-active and very quick. They stayed in regular communication with us throughout the process and we couldn't be more pleased with their service. Highly recommended.

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The efficiency that Claire and Devon showed in handling my application was second to none. Everything was done very professionally-everything explained very clearly. I would have absolutely no hesitation in recommending them to anyone.

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Guidance through Loan

Claire Voss has guided me step by step through the process of obtaining a loan.
Claire has always been at the end of the phone whenever I have had any questions and has fully explained everything.
I now have the loan , consolidated all outstanding debts with an affordable monthly amount and most importantly of all I have peace of mind.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Sweet Relief

Our mortgage broker arranged a call with The Loan Partnership as an alternative means of consolidating credit card debt.

In a nutshell, between my husband and myself we were juggling 9 credit cards, some on zero rate/low rate but the majority on SVR; paying the minimum amounts but not clearing the debt. We had very little spare income left at the end of the month, were in no situation to save for unforeseen expenses and felt the debt was only going to get worse once all the credit cards were off their low rates.

Personally, I felt embarrassed about the debt and hated the situation we were in although the majority was due to various large life events over the past 10 years.

From my first phone call with Kurt (Thomas) he made me feel at ease and assured me there was no shame. As he said "life happens". He listened to our position, established what we wanted from the debt consolidation, and went through options clearly, professionally and in a friendly manner.

Claire (Voss) picked up the application and took it to completion with regular updates along the way. Again, the same level of understanding, care and consideration was given.

I cannot recommend this company highly enough. I really thought we were beyond all help financially. The product they found for us is saving us £524 a month and has made such a huge difference in how we can move forward.

Both Kurt and Claire delivered exceptional customer service from the first phone call through to completion. They both took away any shame or embarrassment about the debt, appreciated our circumstances and dealt with empathy throughout - we really felt like they were on our side and wanted to get a resolution that would work for us.

If you're reading this and are in a similar situation to us, then I genuinely hope this review helps you feel reassured that you will be listened to with kindness and things can get better for you too.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you - Kurt & Brooke

The Loan Partnership was reccomended to me by a friend. The attention to detail that Kurt and Brooke showed from the very start to the end was nothing short of exceptional.

They took away the stress that can quickly overpower you in the mortgage space by regular calls to provide updates quickly followed by am email trail to ensure I was fully aware of the situation.

Can't reccomend these guys enough.

Thanks 😊

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service - Josh & Brooke

Why people do not choose the right mortgage broker remains a question with varied answers. I want to extend my deepest appreciation for your outstanding work in securing a mortgage for our renovation project. Your dedication, expertise, and perseverance in navigating through previously rejected mortgages and a seemingly impossible situation are truly commendable.

After a regrettable choice of initial rejection from my mortgage lender, I was recommended Load Partnership. The Senior brokers, Josh and Brooke, took on the challenge with great determination. Despite the current lender's clear rejection, Josh and Brooke found a perfect lender with the required amount. "Josh and Brooke are among the top-class brokers I have ever worked with." Both are assets to the company.

Your strategic approach, meticulous attention to detail, and unwavering commitment not only secured the necessary approvals but also revitalized a project that many considered unattainable.

Collaborating with you has been a pleasure, and I am genuinely grateful for the outstanding results you have delivered. Once again, thank you for your exceptional efforts and for turning the seemingly impossible into reality.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

5 star

Loan Partnership. A 5 star company. What can i say. I can not thank Ashlee and Brooke enough for all their help on my second charge mortgage. Very easy to deal with and unbelievably helpful. Many thanks. Matt.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Nimal- 5 star service!

Nimal was amazing from start to finish. We had an extremely tight turn around he was amazing from start to finish. Always available to talk on the phone, by email with constant updates. The day of completion he came in early to ensure the deadline set at auction would happen. We can’t thank you enough. If anyone reading this is unsure of who to go with go with Nimal you won’t regret it. 100 percent we will be using you again.
Thanks
Emily and Matthew

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Emma & Leanne

Emma & Leanne, thank you for your professional and friendly service and genuine support.
I would highly recommend The Loan Partnership. Emma and Leanna took care from beginning to end. They updated me with all the required documents and the next stage of my application process. They managed to get a suitable product and have saved £860 on my monthly outgoing within 1 week from my application. The brokerage fees are reasonable but are worth it when you consolidate other debts and make them comfortable payments.

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I would highly recommend the services of the The Loan Partnership. Emma, Rob and the team were friendly, reassuring and extremely efficient throughout the whole process which was also extremely quick! From consultation to receipt of funds - one week! I was kept updated at all times and communication was clear and easy to understand.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Charleigh and Dan

Both Charleigh and Dan were great support in getting the product that I wanted, tailored to my requirements. Communication was excellent throughout in a professional manner. Great client experience.

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

The service provided throughout was exceptional from the initial consultation through to completion. Emma and Charleigh were amazing throughout and very quick and responsive and understanding of all aspects of the process and were able to best advise me of what to do and how to do it and were able to complete everything is such a quick time frame! I cannot thank them enough for their help and support and peace of mind i now have!
Thank you!

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Dan Venning and Clair Voss were…

Dan Venning and Clair Voss were absolutely phenomenal.

I cannot praise them enough. We had adverse credit and we have tried several companies from May 2023 until we came across the loan partnership in December. Within days, Dan and Clair had completed all the required paper work for us to receive our secured loan. Within 10 days and this is no exaggeration!

Not only were Dan Venning and Clair Voss courteous, professional, polite, honest, compassionate and hard working, they also had integrity. They spoke the truth, they responded to phone calls and emails in a timely manner.

I would highly recommend The Loan Partnership for anybody who has reached the end of their tether and or has also got adverse credit.

I cannot thank Dan, Clair and everybody at the loan partnership enough.

In addition, if you are from a minority group, this company treats you fair and does not discriminate under any circumstances. They treat everybody with compassion, respect, fairness and integrity irrespective of race, gender, sexual orientation or any other individual difference.

I would give them a thousand five stars if I could.

I highly recommend them

December 11, 2023
Unprompted review

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