The London Botanists Reviews 132

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have ordered the product impulsively with 70% discount and I have overpaid. The products smell chemicals and full of silicone or silicone derivatives products. Just disgusting and dangerous for skin... See more

Rated 5 out of 5 stars

Seems the benefits of CBD oil are gaining greater popularity with more products on offer. For me London Botanists, fairly early in this current trend, helpfully answered all my questions on CBD oil... See more

Company replied

Rated 5 out of 5 stars

After trying so many different brands I can say this 5% full spectrum oil is just incredible. The most restful sleep each time and wake up rested and feeling calm. Also perfect for anxiety and stress... See more

Company replied

Rated 3 out of 5 stars

Your product is good and would get 5 stars. But I wanted to buy 6 bars as I usually do but your website would only let me buy 3. So more packaging and delivery costs and I had to pay postage. So not g... See more

Company replied

Company details

  1. Vitamin and Supplements Store

Information provided by various external sources

The London Botanists are the UK's leading CBD retailer - taking the uncertainty out of buying Cannabis related products


Contact info

3.2

Average

TrustScore 3 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent value for money

Excellent value for money, fast and efficient delivery, and to top it off, I received a free gift. Will definitely order again when I run low.
Product is really good too, been raving about it

December 9, 2020
The London Botanists logo

Reply from The London Botanists

Hi Tina,

Ahhh great to hear and thanks for review and spreading the good word!

TLB x

Rated 5 out of 5 stars

excellent products

excellent products, I just got mine in the mail today--full spectrum CBD 10% tincture and its great! first time using this brand. Really good for my anxiety. also so lovely they sent a complimentary CBD chocolate bar and a hand-written note in my order. Thank you to The London Botanists! Will definitely recommend and order again.

November 24, 2020
Unprompted review
The London Botanists logo

Reply from The London Botanists

Hi Aubrey,

Thank you so much for your lovely review. We are over the moon that you are enjoying our products.

All the best,

TLB x

Rated 5 out of 5 stars

A very good tincture

The CBD oil is a very good tincture. The postal service was slow and sketchy in their delivery but Chloe at The London Botonists was super kind and helpful with the delays. I'm a customer for life!

November 19, 2020
The London Botanists logo

Reply from The London Botanists

Hi Jeremy,

Thank you for taking the time to leave us a review. It is great to hear that you like the oil too. :)

Take care,

TLB

x

Rated 5 out of 5 stars

Great customer service

Great customer service - quick delivery and a personalised hand-written note. Really pleased

November 16, 2020
The London Botanists logo

Reply from The London Botanists

Glad to hear Gemma! Thanks for the review

TLB x

Rated 5 out of 5 stars

Amazing

Amazing, very personal service.

Ordered a second time and will again. Very happy with the quality of product as well as customer service.

November 15, 2020
The London Botanists logo

Reply from The London Botanists

Hi Ester,

Thanks so much for taking the time to leave us such a lovely review. We are so glad you are enjoying your products too.

All the best,

Chloe

Rated 5 out of 5 stars

Beautifully-packaged, quality products

Beautifully-packaged, lovingly made products from a small independent business - needless to say I’m hooked and coming back for all my CBD needs! Lovely stuff and a pleasure to deal with.

November 10, 2020
The London Botanists logo

Reply from The London Botanists

Hi Sophie!

Thanks so much for your lovely review. We really appreciating you taking the time to let us know your thoughts.

All the best,

Chloe

X

Rated 5 out of 5 stars

I bought the 30ml 5% CBD

I bought the 30ml 5% CBD. I have to say I was super impressed with the customer service and the product. The CBD itself I've now bought 3 times. It helps greatly with my anxiety and allows me to be far more present throughout the day. The CBD chocolate is also amazing - the taste is great and I did feel calm after consuming. Most importantly it really helps with sleep - although I do sometimes find I feel a little sleept in the mornings after taking CBD, but mainly as it's doing the job and helping me sleep deeply. Great product. Great customer service. Cheers guys

November 9, 2020
The London Botanists logo

Reply from The London Botanists

Hi Joshua,

I’m so pleased to hear that you are enjoying our products and really appreciate you taking the time out to leave us a review. :)

Take care,

Chloe

Rated 4 out of 5 stars

Solid

I didn't get an official email or any shipping updates for a couple days... but apparently they didn't come through, and the team let me know what was up as soon as I emailed with tracking info and everything :)

November 8, 2020
The London Botanists logo

Reply from The London Botanists

Hi IJC,

Apologies that the package took longer to get to you that we would have liked. We usually find Royal Mail to be very reliable. However we really appreciate you taking the time out to leave us a review.

All the best,

Chloe

Rated 5 out of 5 stars

Delicious Chocolate

I ordered the chocolate which was delivered very quickly and is absolutely delicious. This is probably the best chocolate I've ever eaten. I can't actually remember ever eating better. Highly recommended!

November 2, 2020
The London Botanists logo

Reply from The London Botanists

HI Gail, thanks so much for taking the time to leave us such a wonderful review. :) Over the moon that you like the chocolate!

Take care,

Chloe

x

Rated 5 out of 5 stars

Great in every way

Great in every way! Love The London Botanists!

October 31, 2020
The London Botanists logo

Reply from The London Botanists

Hi VF,

Amazing- thank you! ANd thanks so much for leaving us a review. :)

All the best,

Chloe

x

Rated 5 out of 5 stars

Great personal service from a company…

Great personal service from a company is rare and you get it in abundance from this company. Product are amazing and love the fact all the packaging is recyclable. Thank you my Christmas shopping has begun!

October 24, 2020
The London Botanists logo

Reply from The London Botanists

Hi Jo, thank you so much for taking the time to leave us such a lovely review. :) And well done you for being so organised with your Christmas shopping!!

Take care,

Chloe

x

Rated 5 out of 5 stars

Great service

Great service, friendly team. Chocolate tasted great. Would highly recommend.

September 14, 2020
Unprompted review
The London Botanists logo

Reply from The London Botanists

Hi JB,

Thanks so much- we really appreciate you taking the time out to leave us a review. We are so happy that you like our chocolate. :)

All the best,

TLB

Rated 5 out of 5 stars

The London botanists were reccommended…

The London botanists were reccommended to me by a friend of the owners Oliver Swan. I ordered the full spectrum it was delivered quickly, my mother who is 80 yrs old has severe arthritis and does not sleep well, has since reported her sleep is improving and she generally feels a lot more relaxed. I will be ordering for my whole family as we all have one issue or another and could use a better sleep.

September 13, 2020
Unprompted review
The London Botanists logo

Reply from The London Botanists

Hi Ricky,

Thank you so much for your lovely review! :) Ah, amazing to hear that Olly is spreading the good word and I am absolutely over the moon that it is helping your mother.

Thanks,

Chloe

x

Rated 5 out of 5 stars

Highly recommend CBD & Arnica

The London Botanist products are of the highest quality. The CBD with Arnica is superb, smells Devine & within minutes soothes my aching knees & elbows. Excellent service & delivery.

September 6, 2020
Unprompted review
The London Botanists logo

Reply from The London Botanists

Hi Mcvie,

Thank you so much for your lovely feedback- we are over the moon that it has helped you. The CBD and Arnica is one of our latest products so is absolutely wonderful to have good feedback on it.

Take care,

Chloe x

Rated 5 out of 5 stars

Excellent products and service

September 1, 2020
Unprompted review
The London Botanists logo

Reply from The London Botanists

Hi Simon,

Thanks so much for taking the time to leave us a reply- it is wonderful to hear that you are happy with our products. :)

Take care,

TLB x

Rated 5 out of 5 stars

Very pleased with these products

Very pleased with these products. HIgh quality and really helped. The delivery speed was top notch too. Thank you.

August 28, 2020
Unprompted review
The London Botanists logo

Reply from The London Botanists

Hi Caroline, we are absolutely thrilled to hear that the products are helping you! Thanks so much for taking the time to leave us a reply too.

Take care,

TLB x

Rated 5 out of 5 stars

The best..

The best CBD products and amazing customer service!

August 26, 2020
Unprompted review
The London Botanists logo

Reply from The London Botanists

Hi Lisa, thanks so much for taking the time to leave us such a lovely review. :)

Take care,

TLB x

Rated 2 out of 5 stars

I'm sure it's very good just didn't…

I'm sure it's very good just didn't work for what I needed it for. I bought the chocolate and ate it an hour before bed. I've had cbd oil plenty of times and it works great for my sleep! I just wanted to try something different and a little cheaper. I'm glad I tried It!!!

August 23, 2020
Unprompted review
The London Botanists logo

Reply from The London Botanists

Hi Sarah,

Thanks for taking the time to leave a review. I'm sorry that the oil didn't give you the effects you were after. It can sometimes take a little while to find out how much/when is best for you to take CBD oil. If you give us a call on 0207 129 7568, one of our team will be able to talk you through all of your options.

Take care,

Chloe

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look