The London Sock Exchange Reviews 

799
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 537 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their luxurious feel, durability, and comfort. Many appreciate the wide selection of unique, colourful, and fun designs, with new options frequently appearing. The service is often described as excellent, with swift dispatch, quick delivery, and beautiful packaging making items ideal for gifting. However, some customers also noted significant issues with order fulfillment and delivery, particularly for international shipments. People experienced unexplained delays, lost packages, and a lack of clarity regarding expected arrival times, leading to disappointment for gifts.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the great quality, fun designs, and... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast and efficient... See more

Order

Reviewers highlight ambiguous aspects of order, with many praising the easy ordering process, prompt... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a recurring quarterly subscription for a while now. Good comms when the payment is due and order can be tracked by various apps. Always a lovely surprise to get three random pairs of socks. T... See more

Rated 5 out of 5 stars

My grandson was thrilled to get these rowing socks! He is a graduating high-school senior and a National Champion rower, too! He is going to college and will continue rowing for his university. He sa... See more

Rated 5 out of 5 stars

Purchased socks as Christmas gifts for rowing coaches & my sons who row. Felt as though they were pricey but when they arrived I realised why - they are excellent quality with a very luxurious feel to... See more

Rated 5 out of 5 stars

Absolutely love my James Bond designed socks. Wore the green DB5 ones to Royal Ascot to colour match my tie and was perfect. So many great compliments. Will definitely be purchasing more



Company details

  1. Clothing Store
  2. Gift Shop

About The London Sock Exchange

Written by the company

We're an independent British design studio dedicated to making amazing socks, for a reasonable price, and upholding the highest standards in sustainability.

From our studio we conceive exclusive, in-house designs which feel playful, contemporary and full of charm.

We then work with carefully-selected partners and manufacturers to ensure the highest, most ethical standards in crafting our socks. That means every single pair is knitted with 200 needles using triple-certified, sustainably-sourced organic cotton for a finer, stronger finish, and is finished by hand for a seamless fit.

And finally, we work tirelessly to sock it to our customers around the world. Whether it’s through our famous sock subscription, our exclusive giftboxes, or through a simple pair of socks: we promise never to cut corners, and always to make the best possible sock we can for the best possible price. If you'd like to learn more about us, or just want to say hi, then we'd love to hear from you.

Brilliant socks, sustainably made.

Written by the company

We don't have a standalone "sustainability programme". That's because for us, environmental and societal impact is not an afterthought to doing business. Rather, we factor in environmental and societal criteria into every single decision we make as a business. From our long-running sock recycling programme to plastic-free packaging to yarn selection, you can find out more about how we're working as sustainably as possible on our website.

Contact info

Promotion box for The London Sock Exchange

Our bestselling socks

You'll find a selection of our all-time favourites just here.

4.6

Excellent

TrustScore 4.5 out of 5

799 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(799)

521 reviews in the last 12 months

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Rated 3 out of 5 stars

Great socks, no customer support

The socks are, as always, fantastic; great quality, great fun.
However, customer is non-existent; with my last order I suddenly needed to pay import fees (substantial sum on already expensive socks), although the website clearly states that "We ship orders to customers based in the EU with customs fees paid for and included, so long as the order value is under €150". Clearly something had gone wrong, but no matter how many (kind, mind you) emails I send, I never get a response. Looking at other reviews I'm not the only one. Such a shame.

February 9, 2026
The London Sock Exchange logo

Reply from The London Sock Exchange

Hi there,

Thanks for your review – and for the kind words about the socks, we’re really glad you’re enjoying them.

We’re very sorry about the customs issue and the difficulty reaching us. A very unusual issue on our side – we're usually only too happy to help customers when they email us! We’ve now picked this up and have contacted you directly via email to help get everything resolved.

Thanks again for flagging this, and our apologies for the frustration here.

Rated 3 out of 5 stars

The quality is ok

The quality is ok, but not as good as I expected for the price. The packaging was disappointing. Although I very much approve of parcels being as small as possible, this one snugly fit the inner box, which was crumpled and dented as a result. Which was too bad as the socks were supposed to be a gift. All in all i like the socks but I probably won’t order again.

February 27, 2026
The London Sock Exchange logo

Reply from The London Sock Exchange

Thank you so much for taking the time to leave us a review — we really appreciate the honest feedback.

We're glad you like the socks, and we're genuinely sorry that the packaging let you down — especially as they were meant to be a gift. That's not the unboxing experience we want for our customers, and we'll be taking your comments about the outer packaging directly to our fulfilment team.

Your point about quality versus price is also something we take seriously, and it's really helpful to hear. We'd love the chance to make this right — if there's anything further we can do please reach out to us at hello@thelondonsockexchange.net and we'll make it happen.

Thanks again!

Rated 5 out of 5 stars

I have bought several pairs of socks…

I have bought several pairs of socks over the last couple of years from The London Sock Exchange.
Most recently as gifts for friends.
I love the sophisticated colours and understated design which are always classy.
We recently got a Westie so immediately bought a pair of those!!

February 26, 2026
Rated 5 out of 5 stars

These socks were fantastic

These socks were fantastic. Ive had socks with prints that are hard to put on, but these were perfectly stretchy and fit comfortably

February 26, 2026
Rated 3 out of 5 stars

Good look but didn’t wash well

I love the look of the socks but after one washing they seem a little faded

February 25, 2026
The London Sock Exchange logo

Reply from The London Sock Exchange

Thank you for your review, and we're glad you love the look of them!

We're sorry to hear they've faded after washing — that's not something we'd expect, and it's not the standard we hold ourselves to. It would be really helpful to know a little more about what happened, so please do drop us a line at hello@thelondonsockexchange.net and we'll look into it for you.

In the meantime, we'd recommend washing inside out on a cool, gentle cycle — this helps preserve the colours for longer.

Thanks again for the feedback, and we hope to hear from you!

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