The Luxè Week Reviews 229

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, attentiveness, and ability to create a safe and enjoyable environment. Many people found the holidays to be well-organized, with a perfect blend of adventure, partying, and sightseeing, leading to unforgettable experiences and new friendships. However, some people were dissatisfied with specific aspects, noting issues with being unable to shower or prepare for events due to scheduling problems. There were also instances where guests felt challenged by staff regarding their group affiliation, and concerns about a family being booked next to a rowdy villa without proper notification. Additionally, some reviewers felt misled about the all-inclusive nature of the trips regarding meals and drinks, and one person reported feeling disrespected when attempting to address issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the hosts for their... See more

Holidays

Reviewers highlight positive aspects of holidays, consistently praising the well-organized and unforgettable... See more

Service

Consumers find the service to be positive. Many reviewers highlight the coordinators' efforts, noting how... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Considering this is my first travel group and first solo woman travel out of the country, i felt SAFE overall and had an amazing time with luxe week in Bali. Andy, my host, tremendous person and goes... See more

Rated 5 out of 5 stars

I had an amazing experience. My host was Christal, and I would choose her again for my next Luxe adventure. The villa was amazing, my villa mates were matched perfectly and everything was a blast. The... See more

Rated 5 out of 5 stars

The activities were a good mix of adventure and partying! Hosts were excellent and gave a great recommendations for food and places to check out. Had so much fun and didn’t want to go home. Would defi... See more

Rated 5 out of 5 stars

What a blast! I'd highly recommend this experience to anyone interested. The people you meet are just incredible. The coordinators really went all out on this given the amount of logistics and effort... See more


Company details

  1. Travel Agency
  2. Event Management Company
  3. Event Planner

Written by the company

Join TLW for the luxury holiday experience of a lifetime! We get it, planning a trip is not for everyone. All the time spent reviewing travel blogs, trying to find the best area to stay in, figuring out what trips to do... it's all very time-consuming. Luckily for you that's where we come in! We try and test everything on your behalf ensuring that the experiences we provide really go above and beyond, making your week with us unforgettable!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

229 reviews

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Rated 5 out of 5 stars

Hands down the best group trip!

Hands down one of the most amazing trips I have been on! The group of people were amazing. So many different personalities, yet we all vibed and got along. I left with lifelong friends. The time spent in Bali was jammed packed with fun events and adventures. There was no sleep to be had, lol. Our host Zara was so sweet, knowledgeable, and truly a gem. She responded immediately to our questions and was always on top of everything. Bali stole my heart, and I can't wait to go back. Thanks, Luxé Week, for an unforgettable experience!

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

New Core Memory

Bali was on my Wishlist for 2023 when I was introduced to Luxe Week and the itinerary I immediately said yes. I booked my flight and just day dreamed until our departure.
My host Lois (Lo), Driver - Benny, and cooks and cleaners were a top notch add and experience. I really enjoyed being "lazy" and letting Luxe week assist in making new core memories. The itinerary made me feel like I accomplished alot while there in Bali and the free day allowed us to do anything outside from the planned Luxe week. Thank you to the workers and the guest there that made this experience top notch.

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

An amazing experience

The whole trip was unreal there’s absolutely nothing I could fault from the people to how everything was organized and handled. Any issues and questions were sorted swiftly and it was definitely a trip I will remember for the rest of my life.

July 14, 2023
Unprompted review
Rated 4 out of 5 stars

Experiences may vary

We had a great time with Luxe week! However, it wasn't perfect, so doesn't earn 5 stars in my book.
The itinerary was mostly great, the parties were a lot of fun, and most of the staff made the trip fun and memorable. However, there are issues with consistency across everyone's experiences that need to be fixed or more closely managed. Also, communication during and leading up to the trip could have been more concise.

Once you sign up for Luxè Week, be prepared to start getting a bunch of emails. Most of it is junk ads. Some of them are important information about your trip. There's two separate surveys you need to fill out. One is your general travel info, food allergies, etc., clarical stuff. The other is a personality quiz, used to sort everyone into villas with like minded people. For some reason, that second one went into a lot of people's spam folders, so the sorting hat just went random. That email also had pertinent information about the first day and arrivals, which we were totally clueless about. A hint to follow up with the group should have been when nobody was completing their surveys. The group wasn't huge, so it's strange this was completely overlooked and another attempt to communicate wasn't made. In general, trip info needs to be more concise, and shouldn't live in a series of separate, disjointed emails. They should consider a web based portal that guests can log in, fill out all surveys, book extras, and access all information in one place.

One big inconsistency involved their most heavily advertised feature: your "luxè" villa. You can pay extra for a "VIP" villa, which we did. However, our accommodations were very basic compared to our neighbors', who paid the same amount but had rooms twice the size and much more high-end accommodations. We were embarrassed to post pictures of ours, which looked like a hotel room, basic small square pool, basic kitchen with no style, but we were blown away by the accommodations of others.
Everyone also had a different breakfast experience. We had the same 5 items served every day. Meanwhile others had a new IG-worthy meal, artfully prepared with fresh flowers, every day. Silly little details, sure, but inconsistent nonetheless.

Drivers are so important in Bali, and having a good one that can navigate Bali traffic can make your whole trip. Having a bad one can completely ruin you and drive you insane. We started with the best driver, but ended with the worst. While others were already at their destination, beginning the fun, we're pulling our hair out due to our clueless driver who kept taking random detours and getting us stuck in more traffic. We lost hours and hours of our life to Bali traffic.

The hosts are awesome, and ours was the best! Thanks again Lo! But some people we met weren't too happy with theirs, saying they were unresponsive to their requests, making it difficult to plan their days. If I could change the host situation, I'd look for more accountability, a maximum response time to all requests (ours was very fast, always within minutes), and maybe more in-person check-ins and pulse checks on location at the villa, so they can identify and fix issues early on.
In general, there were not many attempts to get feedback, both during and after the trip, which is surprising. It almost felt as if they were completely closed off to receiving it, which won't bode well for the long-term growth of the brand. I often compare this trip to The Yacht Week, since their targeted social media advertising hits everyone who's been to a Yacht Week trip, and we met several others on the trip who also had that experience. They have a long way to go to reach the EPIC level of Yacht Week. TYW's digital infrastructure is far superior, and attention to detail nearly flawless, with everyone on the team performing at a very high level,m. The Luxè Week still has some gaps to fill, and it starts with hiring the right people in every position, who are all over the tiny details, even if you need to hire more experience and pay them more. They cannot sweep little issues under the rug, blame outside factors, or take a "just chill and have a beer" approach. They need to be all over it. If that means paying the best drivers to be full time employees, rather than per diems, then so be it. If more hosts will ensure better communication and more time to make personal contact, then they should do it. This trip is advertised like a perfect life-changing experience. It was great, but there's better out there. And not everyone is partying their faces off so hard they don't notice some cut corners. Luxè Week is fun, and I still recommend it as a great way to see Bali. If you enjoy nightlife, they'll get you to all the best places. Overall as a tour company, they have the potential to be EPIC, if they can tighten things up a bit.

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Best experience for Bali

Honestly hands down the best thing I’ve ever done. My first time overseas at 25yrs old and it was an experience of a lifetime. Not only was it well organized but the luxe week hosts were well supportive of any situation to occur. Highly recommend

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

LUXE WEEK BALI TRIP OF A LIFETIME!!! ⭐️⭐️⭐️⭐️⭐️

HIGHLY recommend Luxe Week! ⭐️⭐️⭐️⭐️⭐️

Honestly, I cannot fault Luxe Week at all, the trip was AMAZING!!

Had a brilliant time meeting some fantastic people and I most definitely made great friends and connections for life!

(I was part of Luxe Week Bali 2023 - Week 28)

The days were as we expected - if not even better! - and each day was jam-packed with fun!

The hosts were super kind to us and extremely helpful and I (I’m sure I can say ‘We’, too) had an absolutely amazing experience.

The food we ate each day and the places we were taken to were superb. St Tropez food was especially delicious!

(Note to anyone reading this review: Some of the days you have all inclusive food e.g. for us, white party intro day, yacht day lunch, white water rafting lunch and Creyta Sunset Quadbiking day - food on these days was amazing - and other days you pay for your own meals - e.g. St Tropez fine dining and Finns beach club. The value for money for what you get on this trip is INCREDIBLE. Before you think paying for certain lunches/dinners/drinks at clubs/restaurants is strange, I can tell you that you already get a enormous amount included for the price you’re paying!)

Shoutout to Paula for all her help with everything each day, to Lauren, Zara and the other leaders for making everything as easy and fun as possible!

Mega shoutout to Kevin our villa host, I’m going to miss you massively! - Thank you for all your help organising the big parts of our trip and the little bits too, e.g. booking massages, laundry services, and helping order food.

IMPORTANT FOR ANYONE WITH ALLERGIES:
As someone with a severe allergy to nuts, I was slightly on edge about the trip but Kevin (plus the other staff as below) really helped to ensure that every meal was good for me to eat, and stressed this point across to restaurant/bar staff when not eating all inclusive food, that any meals I eat must not have nuts in it.

Paula, the other staff, and the chefs were also especially fantastic at ensuring all the food was good for me to eat. As someone who stresses about these things, believe me, you are most definitely in safe hands!

All in all to wrap up my review up, I had an absolutely brilliant time and have most definitely made some core memories and great friends - and so will you! GET BOOKING!

See you all in Tulum Mexico and Bali 2024!!!

If anyone wants to see highlights from the trip, or message me directly with any further questions, you can see highlights and DM me on Instagram, here: @avatarowner

Happy Partying!! 🌴

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Luxè Week is the perfect way to travel…

Luxè Week is the perfect way to travel Bali. Especially as this was my first overseas trip and I was travelling solo, Luxè Week made me feel at home and I had so much support and made so many beautiful friends. All of the experiences and organization of everything was done really well and I would definitely recommend this to anyone who is interested.
Big love to Luxè Week 🫶🏼

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Luxeweek W24, 2023

It was one of the best travel experiences and that says alot since I have done travelling with 10s of different tour operators around the world.
The whole trip was well organised, coordinated and communicated in professional yet extremely friendly manner.
Not only I got to experience all the amazing venues and activities that Luxeweek organised as part of experience but the personal recommendations of host and trip leader for restaurants and places to visit was extremely handy in the time I had outside the trip.
I certainly have made some lifelong friendships with like minded people on this trip
Special thanks to Paula, Lo, Lauren and Zara for making it such a memorable experience. I have already signed up for their next destination (Tulum, Mexico).
Shoutout to Wayan for taking me around Bali before trip started and after it finished.

Looking forward to catching up with all of you in Mexico

Party continues....

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Luxe Week 24

There’s only 1 way to travel to Bali and that is through The Luxe Week! Between the excursions, the hosts and all the people you meet throughout the week there truly is no other way I would’ve wanted to visit Bali.

Special shoutout to hosts Zara, Lauren and Lo for going the extra mile and showing us all of what Bali has to offer night in and night out!

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing week!!

Luxe week was such an awesome experience, I met loads of great people and shared some amazing moments with them in Bali!
Huge thank you to Paula and all of the hosts, particularly Lois, Lauren and Zara who were all mega friendly and so much fun. They were able to give us the best ideas for any free time we had! They really know the island inside out!

Shoutout to Wyn who was our legendary driver for the week and also to the cooks and cleaners at Villa Byron as well! You guys smashed it!

If you want to party, have fun and explore Bali with likeminded people then I would fully recommend Luxe Week 🙌

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

I love the experience highly…

I love the experience highly recommended I was in the right group of people.

But I must say the policy game need take place and announce to anyone before we continue the event.

Out of all thank you and sari and ben will be back 🙌😘

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

The Most AMAZING Week Ever. Don't Miss Out!

Without a doubt the most amazing week of my life. The activities and adventures were incredibly exciting, well put together and thought out! The parties were out of this world, so much energy and everybody there to have fun and bring the most positive vibes! And although the parties and activities were absolutely amazing, what truly made this week/experience special were the other guests and the hosts from TLW! I have never met or spent time with a better, more like minded, positive, adventurous, amazing group of people in my life! The Luxe Week has somehow found a way to combine the most incredible experiences with even more incredible people, and that is when you get something truly special!

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

An absolutely incredible experience

I can’t even describe how incredible the Luxe Week experience was. The hosts, drivers, activities, and other luxe weekers were jaw dropping-ly perfect. Do yourself a favor and book the trip, you won’t regret it. And you’ll leave the week with life long friends from all around the world that you’ll plan to reunite with for another luxe week!

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

terima kasih

From the drivers to our host , amazing , great activities and parties 🎉
Shout out Kevin (papa gula) , Lauren and Zara 🫶🏽

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

My birthday week was celebrated in style

The organisation was amazing and the hosts Zara, Lauren and Kevin have been so incredible from day one. What a vibe and what a crew..

We loved all the activities, they have organised an amazing holiday and everything was as promoted.

The people we have been matched with in our villa were so like minded it’s not funny..

we got so much in common and even the rest of the group were very much like minded in different ways. We definitely will be coming again

June 16, 2023
Unprompted review

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