Themattressworld Reviews 

330
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I bought my daughter an ottoman small double bed. It’s fantastic quality and Sean delivered and took it all upstairs for me. Great service,compatable prices and fantastic quality 👌🏼

Rated 1 out of 5 stars

I bought the Sweet Dreams Wagner Firm 2000 mattress and only after about two weeks of sleeping on the mattress, a dip appeared that gave me lower back pain. When measured, the dip was a double over t... See more

Company replied

Rated 5 out of 5 stars

Having trailed all over Backburn and Accrington looking for a new bed and not finding anything suitable. We were recommended Matteress World, called late Saturday afternoon. Sean sorted us out with ju... See more

Company replied

Rated 5 out of 5 stars

Lovely orthopaedic mattress Siesta. Good quality and design ,very thick. Perfect choice if you’re bigger person as it supports your back well. Got delivery information next morning after ordering , ea... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

The Mattress World NW Ltd. are a family run business in Clayton-le-Moors, Lancashire with over 20 years experience in manufacturing and retailing high quality mattresses, beds, home furnishings and decorative accessories. We offer same day, next day and UK delivery and a recycling service. Our motto is and has always been "Order Today, Sleep Better Tomorrow"


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

330 reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(330)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Fab man

So, my bed broke on the Wednesday, with stress and frustration I googled and looked for a cheapish affordable bed with a mattress. I had been told about sean so decided to message him.i told sean my situation and with no fuss or hesitation he sorted me right out. Delivered a new bed and mattress the next morning in amazing condition and even let me pay a few days later when I was in a better financial situation. Sean is an amazing man, can't thank him enough. 5*** all around

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

5 star experience buying furniture

Sean was fantastic. Ordered a 5 door wardrobe Tuesday evening,was fitted Thursday, less than 48hrs wow very impressed. The service he offered was 5 star, you could not have got better service from the big chains. I shopped around for the last 3 weeks and the timeframes for delivery was up to 5 weeks! The price was so competitive and it looks fabulous in the bedroom. Thanks Sean

March 21, 2024
Unprompted review
Rated 2 out of 5 stars

Very slow delivery indeed

Very slow delivery indeed - had to wait 11 days for my order to arrive. Generally not impressed overall. The only saving grace is that the mattress itself is of good quality

March 17, 2024
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Reply from Themattressworld

Very sorry was a delay due to change over with couries. All sorted now but we did keep you the customer informed. Thanks Sean

Rated 5 out of 5 stars

Great service made simple

Great service made simple . Beds delivered on time. (Also at short notice as I was desperate for them) . Unpacked assembled all rubbish removed , sympathetic to new carpets and deccor . Great service from Sean and his team .

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

I bought a clearance bed and mattress…

I bought a clearance bed and mattress from Sean and the service I got was amazing as well as the value. Delivery was made within 2 days of purchase and the 2 guys that made the bed up was lovely and fast. I’ve bought from Sean in the past as well as this time and I will definitely use him again. Excellent service all around.

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional

We've had lots of furniture and beds from Sean. Outstanding service throughout. Amazing quality mattresses, beds and furniture. Couldn't recommend him more.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Recently bought a Diamanté double bed…

Recently bought a Diamanté double bed and mattress from Mattress World for my daughter. The bed's a gem, literally sparkling in her room. The mattress? Comfy as a cloud. Big thanks to Sean, the owner, who's as supportive as the mattresses he sells. Great price, smooth delivery. Cheers to Mattress World for nailing it! Fantastic company and would highly recommend.

February 3, 2024
Unprompted review
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Reply from Themattressworld

Thank you. Our aim is to make sure all our customer are happy

Rated 5 out of 5 stars

Great Purchase

I recently bought a bed frame and mattress from Sean and I'm genuinely impressed. The staff were helpful, making the selection process easy. Both the bed frame and mattress are of excellent quality and unbelievably priced. Delivery was smooth and on time. Since then, I've been enjoying great sleep. Definitely recommend The Mattress World for a straightforward, quality purchase.

January 22, 2024
Unprompted review
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Reply from Themattressworld

Thank you. We try our best.

Rated 1 out of 5 stars

Mr Sean Foster practicing some sort of…

Mr Sean Foster practicing some sort of confusing/abusing marketing tactics by sending a wrong mattresses, then trying to make you feel that the standard size mattress (that you still didn’t order) it’s a special size and therefore can’t be returned/refunded. He will be verbally abusing over the phone if you try to interrupt him and carry on as an average thug. It would be worth to have a proper think before buying from TheMattressWold.

January 30, 2024
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Reply from Themattressworld

We are very sorry you feel this way. We have tried to help you. Unfortunately you ordered the wrong size mattress then came very abusive to a member of staff as we tried to help you then explained we had sent you the wrong Mattress and we hadn’t. If you check your paperwork we we only deliver the product you ordered I’m very sorry you feel this way. We tried our best to help you, but unfortunately, very abusive to a member of team and we have to leave it there.

Rated 5 out of 5 stars

king size bed and mattress

great service. delivered at the time promised which is unheard of these days normally have you sat in waiting hours on end! my new bed was set up in no time and the boys even tidied around after themselves. very pleased

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing gentlemen

Very nice gentleman who work there. They bring your stuff where you want it putting and they help you get it all set up if needed. Would definitely recommend them! They are also very very cheap too

June 6, 2023
Unprompted review
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Reply from Themattressworld

THANK YOU WE AIM TO PLEASE ALL OUR CUSTOMERS

Rated 5 out of 5 stars

Excellent customer service.

I have recently purchased a bed and mattress from this company, I have to say I’m delighted with both and the service was outstanding! Two gentleman came to take my old bed down before fixing up the new bed and nothing was too much trouble. I will definitely be returning and would highly recommend you to others. Thank you.

February 2, 2024
Unprompted review
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Reply from Themattressworld

THANK YOU WE TRY OUR BEST ALWAYS X

Rated 5 out of 5 stars

Purchased item and got an email saying…

Purchased item and got an email saying estimated delivery this changed but after chasing courier contacted me. Item was delivered with care and helped bring item in house and love the wardrobes

January 10, 2024
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Reply from Themattressworld

THANK YOU WE AIM TO PLEASE WITH WARDROBES AS TO BE A SET COURIES WE ALWAYS AIM TO GET DELIVERYS OUT ASAP THANKS SEAN

Rated 1 out of 5 stars

Was not happy with the service plus…

Was not happy with the service plus took over 2 weeks for a refund

October 25, 2023
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Reply from Themattressworld

good morning we have checked our sales record we have no orders for yourself please tel us on 07568533234 sean foster company MD WE ARE THE MATTRESS WORLD

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