Themattressworld Reviews 

330
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I bought my daughter an ottoman small double bed. It’s fantastic quality and Sean delivered and took it all upstairs for me. Great service,compatable prices and fantastic quality 👌🏼

Rated 1 out of 5 stars

I bought the Sweet Dreams Wagner Firm 2000 mattress and only after about two weeks of sleeping on the mattress, a dip appeared that gave me lower back pain. When measured, the dip was a double over t... See more

Company replied

Rated 5 out of 5 stars

Having trailed all over Backburn and Accrington looking for a new bed and not finding anything suitable. We were recommended Matteress World, called late Saturday afternoon. Sean sorted us out with ju... See more

Company replied

Rated 5 out of 5 stars

Lovely orthopaedic mattress Siesta. Good quality and design ,very thick. Perfect choice if you’re bigger person as it supports your back well. Got delivery information next morning after ordering , ea... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

The Mattress World NW Ltd. are a family run business in Clayton-le-Moors, Lancashire with over 20 years experience in manufacturing and retailing high quality mattresses, beds, home furnishings and decorative accessories. We offer same day, next day and UK delivery and a recycling service. Our motto is and has always been "Order Today, Sleep Better Tomorrow"


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

330 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(330)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just want to say the mattress man from…

Just want to say the mattress man from mattress world I would highly recommend to anyone who wants quality beds oh furniture oh a mattress definitely use this guy definitely get your moneys worth also he was very helpful through out the sale never pestered me also gave me other alternatives and options very nice chap who only wants the best for customers and goes out of he’s way to make sure your happy I’ve got to say since getting a mattress from him I’ve now stopped getting body ache and back ache also the delivery guys was very helpful very friendly and very polite i definitely recommend to people out there get on facebook add Sean foster oh the mattress man oh mattress world because you definitely get your money worth thanks again Sean for your super services

April 5, 2023
Unprompted review
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Reply from Themattressworld

we aim to please thank you means alot that customers take time to leave a review

Rated 5 out of 5 stars

Really amazing service

Really amazing service, the owner personally drove the mattress to me as it was Good Friday and there was no delivery service on this day. I live in Hoylake and come from far couldn’t recommend enough. This is my third mattress from this company and wouldn’t go anywhere else.

April 5, 2023
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Reply from Themattressworld

Terri, thank you for taking the time out to leave a review for us - we always try to go the extra mile to meet our customers expectations. Thank you for continuing to support our family business, we appreciate your loyal custom! Sean and the team at MW x

Rated 5 out of 5 stars

Shop experience was super helpful

Shop experience was super helpful, prices are good, delivery to home was so quick.
At home the bed was put in place and all the packaging removed. I’ve had the best nights sleep since! Really recommend

March 15, 2023
Unprompted review
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Reply from Themattressworld

THANK YOU WE ALWAYS TRY OUR BEST TO PLEASE ALL OUR CUSTOMERS

Rated 2 out of 5 stars

Matress was terrible. Returns are awful

Matress was not good . Springs stuck out. Inasked to return it i was told it had to go in original packing whick was gonna be hard as matress was in a box vacum packed. I also.had to pay for retun the same way it was sent via DPD. Was gonna cost nearly as much as the matress. Well it was cheap so you get what you pay for.

March 3, 2023
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Reply from Themattressworld

WE ARE VERY SORRY TO HEAR THIS PLEASE SEND IT BACK TO US WE THEN WILL ARRANGE A REFUND TRIED CALLING YOURSELF FEW TIMES WITH NO ANSWER ?

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Ordered easily and very fast and friendly deluvery

February 14, 2023
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Reply from Themattressworld

we aim to please all our customer to a high standard thank you means alot to us

Rated 5 out of 5 stars

Gem of a shop

Gem of a shop. Great service and value for money. Sean was really helpful in helping us choose the right bed and mattress for us. Excellent delivery, with time given so we could arrange for someone to be at the house.
We looked around other bed shops and came back to this one as it was by far the best. Would definitely recommend.

January 14, 2023
Unprompted review
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Reply from Themattressworld

thank you we aim to please means alot to us

Rated 5 out of 5 stars

Sean was great! Quality product.

Sean was great. Open and honest and a quality mattress delivered promptly.

January 16, 2023
Unprompted review
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Reply from Themattressworld

Thank you, honesty is always our policy, we want you to be happy! Sean

Rated 5 out of 5 stars

It’s the open and honest communication…

It’s the open and honest communication from your team.

January 6, 2023
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Reply from Themattressworld

That's what we are all about - even when traffic is bad and we are behind we will always do our best to keep you informed, thanks so much for taking the time to review, Sean

Rated 5 out of 5 stars

Outstanding customer service start…

Outstanding customer service from start to finish with personal attention from the MD who made sure I knew every detail when it came to the delivery.

December 7, 2022
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Reply from Themattressworld

Diane, thank you so much, keeping customers in the loop is always our top priority, Sean and the MW team x

Rated 5 out of 5 stars

Good review for Themattressworld

I was very pleased with the bed and the workmanship involved. Very reasonable priced. I got exactly the colours I wanted. And bed is very comfortable. Very careful packaging and delivery drivers were very well mannered. Excellent seller service. I am going to buy another bed for my son soon.

December 5, 2022
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Reply from Themattressworld

THANK YOU VERY MUCH WE TRY OUR BEST AND AIM TO PLEASE ALL OUR CUSTOMERS THANK YOU SEAN

Rated 4 out of 5 stars

Extremely happy with purchase...

We had very good customer support with finding the mattress. Bed is easy to put together. Very comfortable for my daughter. Website very clear.

November 26, 2022
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Reply from Themattressworld

thank you we always aim to please all our customers thank you

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