ThemeGrill Reviews 252

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent support and very fast responses, highlighting the team's professionalism and helpfulness in resolving issues quickly. Many appreciate the staff's patience and understanding, even for those using free versions of their products. The service is frequently described as excellent, with people noting the efficiency and ease of their overall experience, especially with website deployment and customization. However, some customers also noted that response times could vary, and occasionally, it took several emails for their problems to be fully understood. A few other people also felt that their inquiries via live chat went unanswered after an initial reply.

What people talk about most

Customer service

People report positive experiences with customer service, consistently praising the support team for being... See more

Staff

Customers consistently note positive experiences with staff, highlighting their responsiveness, helpfulness,... See more

Website

Clients share positive opinions on website, with many reviewers praising the ease of use and customization... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick and helpful support they... See more

Service

Users describe positive interactions with service, highlighting excellent and fast customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With these guys a number of years now and I haven't been let down yet! FIVE STARS Resurrected this WordPress template package after at least ten years - my subscription still honored by themeg... See more

Rated 5 out of 5 stars

Samir and his team really helped us out of a difficult situation we faced with our theme. It’s the first time I’ve received such excellent support, even though we were only using the free version. I s... See more

Rated 5 out of 5 stars

Excellent support and very fast responses. Samir was very helpful in all his replies, he shows great patience and understanding when answering question. He went to great lengths to ensure that the pro... See more

Rated 5 out of 5 stars

Themegrill Themes allowed me to deploy a Wordpress site very quickly, with all the modern features that I needed and fully customise the result. The support team replied and helped me develop great ad... See more


Company details

  1. Web designer
  2. Software Company

Written by the company

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins Shop. Our themes have been loved by people all around the globe and currently, our products empower more than 400,000 sites and are getting more than 5000 plus downloads on a daily basis. Some of our popular products are ColorMag Magazine theme, Flash & Spacious multipurpose theme, ThemeGrill Demo Importer plugin. We provide quality products reinforced by a friendly support team. We currently have more than 20 free and premium WordPress classic and FSE themes. Each theme has lots of demo sites (more than 140 demos in total) that can be imported and get websites ready.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Color Mag Pro Tech Support

As a Color Mag Pro subscriber I received quick and professional assistance from tech support to correct an issue I was having with my template. Tech Support was quick to respond and properly instructed me in correcting the issue. They certainly lived up to their advertising and you get what you pay for.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

I implemented advanced Zakra child themes

The Zakra themes offered by ThemeGrill are exceptional. Even with the free package, I was able to deploy a full functioning website for my client - thanks to the timely and exceptional support from Samir who made my experience with the CMS zakra theme easy for me. I even took it to advance level my implementing Zakra child theme - this is wonderful.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

ColorMag is a great theme

ColorMag is a great theme. The customer service replied very quickly and solved my issues. Samir, thank you very much for your help. You make my day. You did a great job and I'm grateful for that.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great support from the team

Great support from the team at ThemeGrill, always quick to reply and willing to help. I've been using their themes for 5 years now and am very happy. Thanks!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company who are there for you

Nobody could fault Themegrill they are a brilliant company. I've used their themes for years first Esteem and now recently I updated to Zakra theme.
If like me you run a Wordpress website, themes can seem overwhelming as there's just so many to choose from.
What I most like about Themegrill - beside's their beautiful highly adaptable themes is their support. Samir and his team are there for you if you need help with any technical behind the scenes 'WP Dashboard' aspects. Providing small beneficial help like providing custom css to remove or tidy any glitches. Yo can see that they are really devoted to their brand and tbh I think I'd be a bit lost without them.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Samir helped me exactly to the point…

Samir helped me exactly to the point were my issue was. I could have saved myself a lot of time if I not tried a whole day to fix my problem with my website myself, but directly asked for help by Themegrill Support.
Lots of Kudo's:)
Hugs
Marijke Pel aka Elin Egoyan

March 30, 2026
Unprompted review
Rated 3 out of 5 stars

Their live chat

Their live chat, replied once to my inquires and later whenever I reached out for help, there was no response as all. even not bot reply.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I had a challenging problem

I had a challenging problem, an tried ChatGPT to see if it would work. No luck. I submitted a ticket and Samir responded within hours- his solution fixed the problem on the spot. No complaints here....

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very supportive

As a relative beginner to writing websites, I found the theme choice great and the customer support timely and excellent.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

ThemeGrill is excellent

ThemeGrill is excellent. Their support team is very responsive and always helpful, especially Samir. They offer great themes, and I highly recommend them.

January 9, 2026
Unprompted review

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