The Metal FoundryReviews 

334
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fantastic artwork, craftsmanship, and outstanding quality of the products, often noting they look even better in person. Many appreciate the excellent communication and fast, efficient delivery, with items arriving promptly and well-packaged. The service is frequently highlighted as brilliant, with people finding the ordering process simple and fuss-free, and the company helpful in fulfilling specific requests. However, some customers also noted issues with product packaging, paintwork quality, or casting errors on certain items. A few other people also felt that there were occasional delays in delivery or that parts were missing from their orders.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers describing items like plaques and... See more

Quality

People report positive experiences with quality, consistently praising the products as beautiful, well-made,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers mention positive feedback about service, highlighting its efficiency, speed, and helpfulness.... See more

Order

Customers had positive experiences with order, finding the process easy and fuss-free, often praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wasn't sure about ordering what I had selected on line as the item was very expensive & I wanted to make sure that the description I wanted engraved was correct. After speaking to them on the phone... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Beautiful Plaque and Fantastic Craftsmanship! I recently ordered a plaque from The Metal Foundry, and I’m absolutely thrilled with the result. The quality is outstanding — solid, beautifu... See more

Rated 5 out of 5 stars

This company were efficient and helpful during my association arranging the purchase of a gift to send to Canada. They were courteous throughout and the gift has delighted my sister. It arrived on tim... See more

Rated 5 out of 5 stars

The 40th anniversary sundial was a last minute purchase for my husband so I did not expect it would arrive in Australia before our anniversary. Was happy that it did only 4 days after. Note for Austra... See more


Company details

  1. Gift Shop
  2. Decoration and Interior Design Store
  3. Manufacturer

Written by the company

Beautifully Handmade With Style And Context. Our unique collection of gifts, plaques and signs for a special someone in your life. Created and manufactured in the UK. Corporate bespoke packages are available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(334)

110 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Leave parcels in the porch sign

I bought a leave parcels in the porch sign. It looks smart and gets the message across in much less space than my hand written one. I think despite being small its going to be easy to read for delivery people and hopefully less easy for them to ignore.
Easy to fit, I put it near the doorbell.

August 28, 2025
Rated 5 out of 5 stars

Exceptional

Very efficient and effective with minimum of delay on delivery for a personalised sun dial project
I would recommend as exceptional

August 8, 2025
Rated 5 out of 5 stars

Excellent all round!

From tweaking our design to ironing over my mistake (a typo 🤦🏻‍♀️) the customer service was excellent. Friendly, helpful, quick responses. As for the finished product it's stunning. So special! Would highly recommend. Thankyou!

August 6, 2025
Rated 5 out of 5 stars

The Metal Foundry - What a great company !

The Metal Foundry, specifically The Director of Marketing, was very responsive to my queries and design requests, communicating promptly and helpfully.
Speedy fulfilment of my order.
Product received was exactly correct and of good quality.

August 11, 2025
Rated 5 out of 5 stars

Very responsive

Very responsive. There was a issue with the courier not receiving the parcel for delivery and as soon as I alerted the Metal foundry a new one was dispatched and delivered the next day.

August 4, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look