The Mill Shop Reviews 2,681

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The items arrived well packaged, feel like very good quality. They look very good now they are hanging. Only issue was delivery via Royal mail, advised 10:30 - 14:30, tracking system not working, ch... See more

Company replied

Rated 5 out of 5 stars

Reasonably priced and well-made curtains, ideal for our needs. Felt like a valued customer, informed every step of the way about availability and delivery and we were very lucky that the Yodel person... See more

Company replied

Rated 5 out of 5 stars

Fabulous company to buy from. I had to call customer services as needed alterations to both set of curtains and wasn’t sure how to do this. The lady was extremely helpful. I ordered two pairs of curta... See more

Company replied

Rated 5 out of 5 stars

Having been badly let down by another company with a paid for curtain order that failed to arrive (ongoing problem) we turned to the Mill Shop as the choice of patterns was very good and prices very c... See more

Company replied

Company details

  1. Window Treatment Store
  2. Curtain and Upholstery Cleaning Service
  3. Curtain Store
  4. Furniture Store
  5. Home Improvement Store
  6. Linens Store

Written by the company

At The Mill shop, we’re passionate about all things interior decor, fabrics, finding the latest trends and new designs. But there’s one priority that will always remain the most important to us - and that’s understanding your desire to update your home, in an affordable and stylish way. Bring your room together with our curtains, nets, voiles & more today. Shop Now! Choose from a wide range of curtains, cushions & more to create your ideal space. Wide range of colours. Made in the UK. Great customer service. We’re lucky to say that we have a variety of customers here at The Mill Shop, with continued support from those many generations that would have frequently visited our original little Mill Shop. We hope that you enjoy shopping with us, as much as we have loved creating The Mill Shop over the years. With family at heart, we cater for your home, as well as your kid’s (don’t miss the blackout ranges), your dad (he’ll like the thermal). Your nan (she loves our net range), aunt (made to measure voile) and second cousin twice removed (who doesn’t want a faux throw?). What we’re trying to say is, we are dedicated to offering an extensive variety here at The Mill Shop. We always have been, and we always will!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very good quality products at a very…

Very good quality products at a very reasonable price.
Great delivery times and no issues with supply.
Very happy with my purchases. Thank you.

November 20, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

The actual purchase was simple and much…

The actual purchase was simple and much more cost effective than my first purchase from a leading third party supplier. As for delivery, although tracked it was delivered to the wrong address. Thanks to a local facebook group I was reunited with my parcel. Maybe reconsider parcelforce?

November 21, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 4 out of 5 stars

Good quality and competitive price

Good quality net curtains and the Black Friday discount made them a great price.
Very Pleased.

November 21, 2024
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Reply from The Mill Shop

Thank you for your 4 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Great quality

These curtains are lovely quality. They are easy to put up on a telescopic rod or wire. Just leave enough room behind to allow them to fall properly. They are very easy to cut to length so just ordered the next length up if in between sizes and trim to fit with normal scissors.
They look best when they are pleated and this width was perfect for my French windows. They give a nice ‘blind’ effect from outside.
Lovely design at a great price.

November 17, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

I was so impressed

I was so impressed with the speed of the service I received, and the curtains I ordered are exactly the same shade of ochre as it showed on the website. I'm a very happy customer

November 21, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Extremely quick service

Extremely quick service, good quality and well packaged. I didn't have time to clean the window before it arrived.

November 19, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

I'm always pleased with my…

I'm always pleased with my curtains,good quality and sensible price, delivery is very quick..

November 7, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Really lovely curtains

Really lovely curtains. Amazed at how quickly they came. Will definitely use the Mill shop again

November 17, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Quick dispatch

Quick dispatch. Great price

November 19, 2024
The Mill Shop logo

Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Would definetly buy again

Quality of the product. Quick and fast processing

November 7, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Superb

Amazing they sent me a couple of samples so I could choose with no cost to me. Placed order and arrived within 2 days. The quality is superb and excellent value. Will use again and thank you

November 19, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

My windows are dressed!

Website was easy to use, good choice of items and colours, competitive pricing and free delivery. Package arrived within 3 days of ordering and curtains and tiebacks were of excellent quality for price paid.
I would highly recommend The Mill Shop and personally will use again.

November 18, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

a repeat customer and would…

I’m a repeat customer and would recommend this business for their fast posting and quality products

November 6, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Easy

Easy to follow instructions. Good photos.

November 18, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Excellent service

Excellent service, the nets are absolutely beautiful, exceptional quality. Really easy to order. Would highly recommend and will use again.

November 15, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Happy Costumer

Easy to order, prompt delivery. Excellent quality. My nieces will love their throws in time for Christmas

November 16, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

Rated 4 out of 5 stars

Fast efficient service

Fast efficient service
Would have been nice if curtains came in a 54 inch drop save on altering length 🤔

November 16, 2024
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Reply from The Mill Shop

Thank you for your 4 star review. We are really pleased you are happy with your purchase.

Rated 5 out of 5 stars

Great throws and a great price

Great throws and a great price , communication was excellent , would definitely recommend

November 17, 2024
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Reply from The Mill Shop

Thank you for your 5 star review. We are really pleased you are happy with your purchase.

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