Very speedy dispatch and delivery by DX. 5 metres of upholstery fabric sent beautifully wrapped and on a roll. Arrived in pristine condition. Have used this company before and visited their excellen... See more
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Promptly delivered. Not unwrapped yet but have always found merchandise good.
Experience of the Millshop Online has been good. I was so happy with the results from my use of Fabric-Genie using AI to design my own fabric. I am sure I will use one of them when, I'm ready to mak... See more
Company replied
Delivery was faster than anticipated/originally stated. Curtains are great and seem to be well made. Pattern and colour on fabric is exactly as expected from pictures online. I expected them to be a l... See more
Company replied
Company details
- Upholstery Shop
- Blinds Shop
- Curtain Store
- Curtain Supplier and Maker
- Decoration and Interior Design Store
- Interior Designer
Written by the company
The Millshop Online, the home of upholstery fabrics, curtain fabrics, supplies and much more! We’re a family-run company, born from a desire to offer top quality fabrics at fantastic prices. After our conception, we began working directly with fabric mills and weavers in the UK and Europe, developing close relationships directly at the source. We now operate online, with an ever-growing team of friendly and passionate staff that aim to deliver you the best fabric and service possible. Keeping it in the family, we specialise in curtain and upholstery fabrics. The majority of the products you see on our website are held in stock in our fabric warehouse, ready for immediate dispatch upon ordering. We spend our time building relationships with fabric mills and weavers across Europe and the UK. We discover top quality, designer fabrics at amazing prices and deliver those savings directly to you, our customers. We aim to be different. Selectively sourcing unique and varied fabrics and products that we know you’ll love. We offer free fabric samples so you are certain about your choice before purchasing. Not only do we take pride in delivering the best fabrics to you, we also strive to give the very best customer service. We passionately believe that you are entitled to expect the very best customer service from us. That’s why we offer plenty of information and guides over on our blog, along with our made to measure services. You’re always welcome to contact us with any concerns or questions you may have, don’t hesitate to email us at info@the-millshop-online.co.uk for anything. Discover our rich range of fabrics online, and begin your new design project with us today.
Contact info
United Kingdom
- www.the-millshop-online.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Promptly delivered
Promptly delivered. Not unwrapped yet but have always found merchandise good.
April 8, 2025
Great product and exceptional customer…
Great product and exceptional customer care.
We had a problem with a Parcelforce non-delivery, late delivery .... eventually, (once the the-Millshop-online stepped in). Angela supported us throughout this hassle and was exceptionally helpful within multiple contacts.
I have used this company many times and they never fail to deliver top quality product and service.
February 4, 2026
Unprompted review
Disappointed
I was sent a sample that looked nothing like my order and was just a bit of colour surrounded by almost completely faded out barely visible pattern. I complained and was told it was correct even though I had sent a photo showing the sample which looks like my old sun faded garden chairs. I will shop elsewhere
December 15, 2025
Unprompted review
Where to start just a terrible…
Where to start just a terrible experience with this outfit.
We spent almost £1,000 pounds on curtains and a blind - expecting a delivery in around 4 weeks.
We waited 8 or 9 weeks and when they came they were the wrong material and were made short of my measurements.
They never answer the phone or get back to you.
Really poor quality and even worse service.
September 4, 2025
Unprompted review
Good quality but printed. Ensure you order samples first.
The Millshop have a great website and the samples I ordered arrived in good time. However it is not clear on their website that even the patterns that look woven are actually printed onto fabric.
I'm glad I ordered samples before placing my order because the printing gives a different texture, look and feel than I envisioned.
The colours were pretty close to the website but also very slightly different.
Takeaway = Good quality but printed. Ensure you order samples first.
June 25, 2025
Unprompted review
Good range
Good range of materials. Easy to order. Delivery was quick and straightforward.
February 16, 2024
Happy New Year to All.
Happy New Year to All.
Neaver been disappointed with my purchases and delivery Regars Joan Busy Ladies Boutique St Clears SA33 4BL
January 8, 2024
Your fabric was of excellent quality and whenever I need curtains, I’ll visit you first. Thank you.
Everything was great. You couldn’t do enough for me. Beautiful fabric.
January 2, 2024
Please avoid their curtain making service
Whilst the fabrics are nice (if a little flimsy), please avoid paying this company to make curtains. I needed two curtains so gave the track size for each and asked for a pair (each track is 65cm). I was contacted to confirm the size of my curtains were correct. I pointed out that they were to cover a washing machine and tumble dryer (not a window) and they made a pair of curtains for one window instead each measuring 42cm so completely unusable. (They should ask for the curtain width not the track size, as they then make the curtains as gathered as they choose, not as the customer would necessarily choose, in which case, their error may have also been avoided.) I received no apology, refund or admission of error. I never write negative reviews but I have wasted hundreds of pounds and don't want anyone else to have to go through this. Life is expensive enough. This was supposed to be a gift to myself, a finishing touch to my kitchen. I am most thoroughly disappointed with this company's attitude.
November 25, 2024
Unprompted review
Reply from the-millshop-online
Hello Amber
We are sorry to have received a 1 star review from you and that you are unhappy with the order that you placed for a pair of curtains and our customer service.
You placed the measurements into the website for 1 track width at 65cm. We ask for the total track width and have links on our website on guides on how to measure and how to order. We contacted you to confirm this measurement was correct and this was your total width which you confirmed that it was. You did state that you were not covering a window but kitchen appliances, you had also bought additional fabric in your order so as you confirmed the track width was 65cm we did not question your measurements any further.
We are no different to all curtain makers in that the total track width would be required and we would make a pair of curtains incorporating the correct amount of gather to cover this complete area, in your case track width 130cm should have been given to have created the correct size curtain.
Your demands that we had made the mistake and that we needed to provide you with the correct sized curtains by the end of the week were unreasonable as we had made no error and had made up the curtains in the specifications that you had requested. We offered that we could rectify the situation with a new pair of curtains in the correct size but there would be an additional cost for these larger curtains and as we had passed the cut off date for Christmas delivery the workroom would not have been able to make these up for Christmas delivery for you but would be ready in the New Year.
Once again we are sorry that you feel that the error was with us and that you declined our offer for the curtains to be re-made for you in the correct size.
Kind regards
The Millshop Online Team
Kind Regards
The Millshop Online Team
I love this shop!! :-)
I love this shop and it’s my always first to go for any hobby sewing projects I’m doing. Fabrics are beautiful quality and delivered to my door very quickly. I have been using them for years now and I have never been disappointed!
December 11, 2023
Unreliable company with misleading customer service
Unfortunately package never arrived. Was told by customer service that it would be sent by courier, but it was sent instead by Royal Mail and didn’t arrive.
It is a shame to be misled by customer service into placing an order and evidences poor business practices. Shame as I wanted to like this company and would have used them more if they were reliable.
October 4, 2024
Unprompted review
Reply from the-millshop-online
Hello Harriet
We are sorry to have received a 1 star review from you and that you are unhappy with our customer service and delivery service.
It was not our intention to mislead you in any way and we are sorry that you feel that we have intentionally given you incorrect information, we have recently changed our delivery service with some of our parcels from a courier to Royal Mail tracked service, when you spoke to Customer Service we were using a courier service. We are constantly looking at better and quicker options for delivery to our customers and are disappointed that Royal Mail has taken this extra time to deliver to you.
You have confirmed that your parcel has arrived with Royal Mail today.
Once again our apologies for this delay and we hope that you will feel that you can use our services again in the future.
Kind Regards
The Millshop Online Team
Highly recommended
Highly recommended, I received my curtains super quick with free shipping! I wasn’t expecting the colour and quality to be so good so I will definitely be ordering again.
Many thanks x
August 31, 2024
Unprompted review
Absolutely perfect
They have been absolutely fabulous! Even when I got stressed about delivery times they were so lovely.
And the upholstery fabric is divine.
10/10 highly recommend.
April 26, 2024
Unprompted review
easy to order and good instructions as…
easy to order and good instructions as to how to measure for made to measure curtains. Sample useful and curtains made within advised time scale.
Curtains well made with curtain hooks attached.
When I had a problem with the delivery company they responded quickly and sorted it all out.
excellent customer service
April 9, 2024
Unprompted review
Excellent Service
Excellent products at a competitive price with good communication throughout and very fast delivery.
October 24, 2023
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