Very speedy dispatch and delivery by DX. 5 metres of upholstery fabric sent beautifully wrapped and on a roll. Arrived in pristine condition. Have used this company before and visited their excellen... See more
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Promptly delivered. Not unwrapped yet but have always found merchandise good.
Experience of the Millshop Online has been good. I was so happy with the results from my use of Fabric-Genie using AI to design my own fabric. I am sure I will use one of them when, I'm ready to mak... See more
Company replied
Delivery was faster than anticipated/originally stated. Curtains are great and seem to be well made. Pattern and colour on fabric is exactly as expected from pictures online. I expected them to be a l... See more
Company replied
Company details
- Upholstery Shop
- Blinds Shop
- Curtain Store
- Curtain Supplier and Maker
- Decoration and Interior Design Store
- Interior Designer
Written by the company
The Millshop Online, the home of upholstery fabrics, curtain fabrics, supplies and much more! We’re a family-run company, born from a desire to offer top quality fabrics at fantastic prices. After our conception, we began working directly with fabric mills and weavers in the UK and Europe, developing close relationships directly at the source. We now operate online, with an ever-growing team of friendly and passionate staff that aim to deliver you the best fabric and service possible. Keeping it in the family, we specialise in curtain and upholstery fabrics. The majority of the products you see on our website are held in stock in our fabric warehouse, ready for immediate dispatch upon ordering. We spend our time building relationships with fabric mills and weavers across Europe and the UK. We discover top quality, designer fabrics at amazing prices and deliver those savings directly to you, our customers. We aim to be different. Selectively sourcing unique and varied fabrics and products that we know you’ll love. We offer free fabric samples so you are certain about your choice before purchasing. Not only do we take pride in delivering the best fabrics to you, we also strive to give the very best customer service. We passionately believe that you are entitled to expect the very best customer service from us. That’s why we offer plenty of information and guides over on our blog, along with our made to measure services. You’re always welcome to contact us with any concerns or questions you may have, don’t hesitate to email us at info@the-millshop-online.co.uk for anything. Discover our rich range of fabrics online, and begin your new design project with us today.
Contact info
United Kingdom
- www.the-millshop-online.co.uk
4.7
Excellent
4K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Lovely fabric
Lovely fabric, perfect for my project. Smooth online transaction and fast delivery. Will definitely use again.
November 13, 2023
Reply from the-millshop-online
Hello Sam
Thank you for your 5 star review.
We are pleased to hear that your shopping experience with us was a good one.
We hope to be able to help you again in the future.
Kind regards
The Millshop Online Team
Beautiful fabric
Beautiful fabric. Easy measuring guide. Easy to order. Fast delivery
November 13, 2023
Reply from the-millshop-online
Hello Kath
Thank you for your 5 star review.
We are pleased to hear that your shopping experience with us was a good one.
We hope to be able to help you again in the future.
Kind regards
The Millshop Online Team
Excellent fabric at a reasonable price…
Excellent fabric at a reasonable price but my first experience of this company was spoiled by the take-it-or-leave-it attitude of customer services. I could have saved money if I had waited for a few days before ordering but was not given this information. Looking at other reviews this has irked at least one other customer before.
November 13, 2023
Unprompted review
Reply from the-millshop-online
Hello Peter
Thank you for your review.
We are pleased to hear that you were happy with your fabric but were sorry to hear that you were disappointed with the customer service you received.
We do run offers and promotions during the year on our fabrics and do run these for a period of time to enable our customers to take full advantage of them. The fabric you purchased had been reduced as it had been discontinued. You placed your order outside of a promotion period but after speaking with our customer service team were offered an additional discount on your order as a gesture of goodwill.
We are an independent family run business and we run offers and promotion as our budget allows.
We value our customers reviews and we are sorry that you felt that the customer service you received was not to the standard you expected on this occasion.
We do hope this does not deter you from using our services again in the future.
Kind regards
The Millshop Online Team
Good quality material
Good quality material. Customer service fab. Recommended seller.
November 13, 2023
Reply from the-millshop-online
Hello Shirley
Thank you for your 5 star review.
We are pleased to hear that your shopping experience with us was a good one.
We hope to be able to help you again in the future.
Kind regards
The Millshop Online Team
Fabric arrived super speedily
Fabric arrived super speedily, and has been much admired. Also, when I forgot to add something I needed to my order, and ordered it separately, I contacted the Millshop and they refunded the postage on the second item, agreeing to send them in the same parcel. I would definitely use this company again
November 13, 2023
Prompt delivery and beautiful products
November 13, 2023
Reply from the-millshop-online
Hello Ann
Thank you for your 5 star review. We really appreciate you taking the time to review us.
We are pleased to hear that your shopping experience with us was a good one.
We hope to be able to help you again in the future.
Kind regards
The Millshop Online Team
Great transaction
November 3, 2023
Reply from the-millshop-online
Hello Helen
Thank you for your 5 star review.
We are pleased to hear that your shopping experience with us was a good one.
We hope to be able to help you again in the future.
Kind regards
The Millshop Online Team
First impressions count! At present I have only spoken to a…
At present I have only spoken to a lovely lady in customer services. She answered my questions, ordered the samples I wanted and was very helpful. Made a very good impression on a prospective new customer. Look forward to doing business with your company.
November 16, 2023
Unprompted review
Reply from the-millshop-online
Hello Mrs Marshall
Thank you for your 5 star review.
We are pleased to hear that your shopping experience with us was a good one.
We hope to be able to help you again in the future.
Kind regards
The Millshop Online Team
Great service fast delivery material…
Great service fast delivery material good quality will use again
November 10, 2023
Would buy from this company again
Happy with the service provided. I asked a question via ‘chat’ prior to making a purchase, and received a knowledgeable email back. My order of curtain blackout lining was also delivered on a roll which meant it didn’t get creased during transport. It is just a shame that this business no longer appears to have a physical shop.
November 10, 2023
Reply from the-millshop-online
Hello Linda
Thank you for your 5 star review.
We are also sad not to have our physical store but happy that we can still provide our good service and amazing fabrics to our customers online.
We are pleased to hear that you received the assistance you needed on our live chat service and you received your order to our usual high standard. We hope to be able to help you again with your purchases in the future.
Kind regards
The Millshop Online Team
Reply from the-millshop-online
Hello Jennifer
Thank you for your 5 star review.
We are also sad not to have our physical store but happy that we can still provide our good service and amazing fabrics to our customers online.
We hope that we can help you again with your purchases in the future.
Kind regards
The Millshop Online Team
Unbelievable wide range of products
Unbelievable wide range of products, quick delivery
November 9, 2023
Reply from the-millshop-online
Hello Gabriella
Thank you for your 5 star review, we really appreciate you taking the time to review us.
We are pleased to hear that your shopping experience with us was a good one and we hope to be able to assist you again in the future with your fabric purchases.
Kind regards
The Millshop Online Team
Excellent service
I received my order, promptly, within the standard delivery time.
I was very happy with the material i ordered, which arrived very well packaged.
November 1, 2023
Reply from the-millshop-online
Hello Mrs Youngs
Thank you for your 5 star review.
We are pleased to hear that your shopping experience with us was a good one.
Hopefully we can assist you again in the future with your fabric purchases.
Kind regards
The Millshop Online Team
Reply from the-millshop-online
Hello Susan
Thank you for your 5 star review.
We hope to be able to assist you again in the future with your fabric purchases.
Kind regards
The Millshop Online Team
Arrived before time expected
Arrived before time expected. Sent for two half metres as samples to try in room setting. Not what I needed, but delivery good and fabric quality good.
October 31, 2023
Reply from the-millshop-online
Hello Dorothy
Thank you for your review.
Ordering samples is the best way to see if a fabric works for the project you have in mind and the larger half metre samples give you a much better idea of how the fabric will work in a room and still being enough to make a cushion with.
Hopefully we can assist with finding the right fabric for your project.
Kind regards
The Millshop Online Team
easy to use website
The website has great pictures, making choosing the fabric much easier. After ordering a few samples I could double-check the colours before settling on something to make a lampshade and cushions with.
October 31, 2023
Reply from the-millshop-online
Hello AFB43
Thank you for your 5 star review.
We really appreciate your feedback regarding our website.
We hope you love the fabric you have chosen and enjoy making your lampshade and cushion.
Hopefully we can help again in the future with your next project.
Kind regards
The Millshop Online Team
Fabric-Genie and Website Security
Experience of the Millshop Online has been good. I was so happy with the results from my use of Fabric-Genie using AI to design my own fabric. I am sure I will use one of them when, I'm ready to make my curtains. Just one thing I would point out is that the website is coming up as a 'high risk' of security breaches on my anti-virus sofware. I'm sure the Millshop Online will want to rectify this as soon as possible - perhaps by updating their security certificates.
November 1, 2023
Reply from the-millshop-online
Hello Kerry
Thank you for your review.
We are pleased to hear that you have used our FabricGenie AI Design Tool.
We are sorry to hear that our website was flagged up as a security risk on your device. We have not received any similar reports from other customers.
Please could you email us at info@the-millshop-online.co.uk with the details of your anti virus software so we can look into this further.
Kind regards
The Millshop Online Team
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