the-millshop-online Reviews 

3,785
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Very speedy dispatch and delivery by DX. 5 metres of upholstery fabric sent beautifully wrapped and on a roll. Arrived in pristine condition. Have used this company before and visited their excellen... See more

Company replied

Rated 4 out of 5 stars

Experience of the Millshop Online has been good. I was so happy with the results from my use of Fabric-Genie using AI to design my own fabric. I am sure I will use one of them when, I'm ready to mak... See more

Company replied

Rated 5 out of 5 stars

Delivery was faster than anticipated/originally stated. Curtains are great and seem to be well made. Pattern and colour on fabric is exactly as expected from pictures online. I expected them to be a l... See more

Company replied

Company details

  1. Upholstery Shop
  2. Blinds Shop
  3. Curtain Store
  4. Curtain Supplier and Maker
  5. Decoration and Interior Design Store
  6. Interior Designer

Written by the company

The Millshop Online, the home of upholstery fabrics, curtain fabrics, supplies and much more! We’re a family-run company, born from a desire to offer top quality fabrics at fantastic prices. After our conception, we began working directly with fabric mills and weavers in the UK and Europe, developing close relationships directly at the source. We now operate online, with an ever-growing team of friendly and passionate staff that aim to deliver you the best fabric and service possible. Keeping it in the family, we specialise in curtain and upholstery fabrics. The majority of the products you see on our website are held in stock in our fabric warehouse, ready for immediate dispatch upon ordering. We spend our time building relationships with fabric mills and weavers across Europe and the UK. We discover top quality, designer fabrics at amazing prices and deliver those savings directly to you, our customers. We aim to be different. Selectively sourcing unique and varied fabrics and products that we know you’ll love. We offer free fabric samples so you are certain about your choice before purchasing. Not only do we take pride in delivering the best fabrics to you, we also strive to give the very best customer service. We passionately believe that you are entitled to expect the very best customer service from us. That’s why we offer plenty of information and guides over on our blog, along with our made to measure services. You’re always welcome to contact us with any concerns or questions you may have, don’t hesitate to email us at info@the-millshop-online.co.uk for anything. Discover our rich range of fabrics online, and begin your new design project with us today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(3,785)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Brilliant, fast and reliable service - arrived exactly on time as promised!
Material is beautiful too!
Thank you!

November 6, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Roger
Thank you so much for your 5 star review, we really appreciate you taking the time to review us.
We are delighted to hear that you had a very good shopping experience with us and we hope we can help you again with your purchases in the future.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

The company was efficient and had…

The company was efficient and had exactly what I need and delivered when promised

November 7, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Judith
Thank you for your 5 star review.
We are very pleased to hear that you had a good shopping experience with us.
We hope to be able to help you again with your purchases in the future.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

Great service and delivery time

FAST delivery !
when you order fabric you just want to get sewing pronto !

November 6, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Alison
Thank you so much for your 5 star review, we really appreciate you taking the time to review us.
We are pleased to hear that your fabric arrived swiftly. We dispatch our orders as quickly as possible as we know our customers are keen to get sewing once they have chosen their fabric.
We hope to be able to assist you again in the future with your fabric purchases.
Kind regards
The Millshop Online Team

Rated 4 out of 5 stars

The fabric is gorgeous

The fabric is gorgeous - just what I was looking for. However the postage was a bit much for just a metre!

November 6, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Annie
Thank you for your review.
We are pleased to hear that you loved your fabric.
We are sorry that you felt that our shipping was expensive, all of our fabrics are dispatched with the courier and this shipping cost is capped at this amount regardless of the amount your purchase, we do not make any revenue on the shipping this is what our courier charges us for this delivery service.
We do hope this does not deter you from using our services again.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

Samples arrived pretty promptly and are…

Samples arrived pretty promptly and are so helpful when trying to choose

November 6, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello A Keen Gardener
Thank you for your 5 star review.
We are pleased to hear you used our sample service as this is the best way to get the true feel for the colour, texture and weight of a fabric. We hope to be able to assist you again in the future.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

Great service

First time I’ve used them, but will definitely use again. Easy and efficient process. Great service, thank you.

November 6, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Jackie
Thank you very much for your 5 star review.
We are pleased to hear that your shopping experience with us was a good one and we look forward to being able to assist you again with your fabric purchases.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

Ordered samples easily and delivered…

Ordered samples easily and delivered quickly

November 3, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello B Howard
Thank you for your 5 star review, we appreciate you taking the time to review us.
We hope the samples you ordered were to your liking and we hope to assist you with your fabric purchases again in the future.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

Excellent Service

November 3, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Kathleen
Thank you for your 5 star review.
Hopefully we can help again with your fabric purchases in the future.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

Beautiful fabric

Beautiful fabric, delivered earlier than expected, great experience, would use again, thank you.

November 3, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Helen
Thank you so much for your 5 star review.
We are very pleased to hear that you loved your fabric and you received our usual good service.
Hopefully we can help you again with your fabric purchases in the future.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

Very helpful and responded quickly.

Very helpful and responded quickly.
Delivered as directed. Perfect!

November 3, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Sian
Thank you very much for your 5 star review.
We are pleased to hear that you had a good shopping experience with us and we hope to be able to help with your fabric purchases again in the future.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

Great service… notified me when…

Great service… notified me when material was back in stock. Arrived shortly afterwards.

November 3, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Sarah
Thank you so much for your 5 star review, we really appreciate you taking the time to review us.
We hope to be able to help you again with your fabric purchases in the future.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

Delivered very promptly.

Delivered very promptly.
Linen fabric was great quality and comparable to fabrics costing 3 x as much.
Will definitely use this company again

November 3, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Jane
Thank you for your 5 star review.
We are very pleased to hear that your shopping experience with us was a good one and we hope to be able to help you again with your fabric purchases in the future.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

Fabric Purchase

The website is clear and simple to use. Communication was excellent and the fabric arrived quickly, and was of an excellent quality. I am so impressed with the whole process and would highly recommend to others.

October 23, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello SM
Thank you so much for your 5 star review, we really appreciate you taking the time to review us.
We are very pleased to hear that shopping with us online was a good and easy experience and you were happy with your fabric.
Thank you for recommending us and we hope to be able to help you again in the future with your fabric purchases.
Kind regards
The Millshop Online Team

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