Very speedy dispatch and delivery by DX. 5 metres of upholstery fabric sent beautifully wrapped and on a roll. Arrived in pristine condition. Have used this company before and visited their excellen... See more
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Promptly delivered. Not unwrapped yet but have always found merchandise good.
Experience of the Millshop Online has been good. I was so happy with the results from my use of Fabric-Genie using AI to design my own fabric. I am sure I will use one of them when, I'm ready to mak... See more
Company replied
Delivery was faster than anticipated/originally stated. Curtains are great and seem to be well made. Pattern and colour on fabric is exactly as expected from pictures online. I expected them to be a l... See more
Company replied
Company details
- Upholstery Shop
- Blinds Shop
- Curtain Store
- Curtain Supplier and Maker
- Decoration and Interior Design Store
- Interior Designer
Written by the company
The Millshop Online, the home of upholstery fabrics, curtain fabrics, supplies and much more! We’re a family-run company, born from a desire to offer top quality fabrics at fantastic prices. After our conception, we began working directly with fabric mills and weavers in the UK and Europe, developing close relationships directly at the source. We now operate online, with an ever-growing team of friendly and passionate staff that aim to deliver you the best fabric and service possible. Keeping it in the family, we specialise in curtain and upholstery fabrics. The majority of the products you see on our website are held in stock in our fabric warehouse, ready for immediate dispatch upon ordering. We spend our time building relationships with fabric mills and weavers across Europe and the UK. We discover top quality, designer fabrics at amazing prices and deliver those savings directly to you, our customers. We aim to be different. Selectively sourcing unique and varied fabrics and products that we know you’ll love. We offer free fabric samples so you are certain about your choice before purchasing. Not only do we take pride in delivering the best fabrics to you, we also strive to give the very best customer service. We passionately believe that you are entitled to expect the very best customer service from us. That’s why we offer plenty of information and guides over on our blog, along with our made to measure services. You’re always welcome to contact us with any concerns or questions you may have, don’t hesitate to email us at info@the-millshop-online.co.uk for anything. Discover our rich range of fabrics online, and begin your new design project with us today.
Contact info
United Kingdom
- www.the-millshop-online.co.uk
4.7
Excellent
4K reviews
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Reply from the-millshop-online
Hello Carol
Thank you for taking the time to review us.
We are pleased to hear that your shopping experience with us was a good one.
Kind regards
The Millshop Online Team
Lovely fabric and people - rubbish delivery company
The fabric I ordered was just what I wanted and just as I expected, beautiful quality herringbone tweed, a lovely colour and it drapes well. Really good. The fabric was sent promptly and was also really well packed - which was just as well as it sat in a delivery van for a whole seven days after it was supposed to be delivered. The delivery company really let the-millshop-online-down, cancelling deliveries twice and just not turning up. Eventually a lovely woman at the-millshop-online talked DX Express into delivering but only after a long and involved set of e-mails and phone calls. So the-millshop-online 5 stars DX Express 0 stars!
October 23, 2023
Reply from the-millshop-online
Hello Clare
Thank you for your feedback.
We are so sorry that you encountered such a delay in receiving your order from us. We were let down on this occasion by our delivery courier and we apologise sincerely for this. We are pleased to hear that our Customer Service Team were able to help to get this delivery made to you.
We dispatch our orders to our customers as swiftly as we can and this delivery service was not to the standard that we would be expecting our customers to receive. We have taken this up with the Courier Company to try to ensure that this delay does not happen again and I do hope it does not deter you from using our services again.
On a positive note we are so pleased to hear that you love your fabric from us and this particular wool is a gorgeous choice, we hope your curtains look stunning in it.
We really do hope to be able to assist you again in the future with your fabric purchases.
Kind regards
The Millshop Online Team
Quick delivery, great curtains.
Delivery was faster than anticipated/originally stated. Curtains are great and seem to be well made. Pattern and colour on fabric is exactly as expected from pictures online. I expected them to be a little heavier than they are because we chose thermal blackout but they're fine. Very pleased that they arrived ready to hang, including with hooks too. The tiebacks we ordered were not with the curtains but they're sending them later, which is fine as we're glad to have the curtains early (they were the important part).
October 30, 2023
Reply from the-millshop-online
Hello Sarah
Thank you for your 5 star review, we really appreciate you taking the time to review us.
We are happy to hear that you are pleased with your Made to Measure Curtains. The Blackout Thermal linings are not as thick and heavy as they use to be but are made with more drape so still giving the blackout and insulating thermal properties.
The tiebacks will be with you very shortly and we apologise for the delay on these.
Kind regards
The Millshop Online Team
Well…i left a bad review a week ago but…
Well…i left a bad review a week ago but that really was due to not receiving my fabric!
However customer services have really done all they could to rectify the problem..my fabric has arrived…very very late but Millshop credited the cost and I kept the fabric which was lovely.
October 23, 2023
Reply from the-millshop-online
Hello
Thank you for your 5 star review, we really appreciate you re-reviewing us.
We are sorry that you had such a delay in receiving your fabric, we know how frustrating this can be and it's certainly not the standard of service we would hope to offer our customers.
We are glad that some resolution was found and you did receive your fabric in the end.
We do hope it does not deter you from using our services again and hope to have another chance to get it right for you.
Kind regards
The Millshop Online Team
Speedy delivery.
October 31, 2023
The order came very quick it was very…
The order came very quick it was very well packaged in a roll. Delivery man was friendly and quality of material was lovely. Only thing I would say is that the colour of the print wasn't the same as it looked on line. Although still nice.
October 31, 2023
Reply from the-millshop-online
Hello Kim
Thank you so much for your 5 star review, we really do appreciate you taking the time to review us.
We are pleased that you were happy with the service you received from us.
We would always strongly recommend that a sample is ordered prior to ordering your fabric.
The fabrics are being views on a backlit computer screen or device which can make them look different and more vibrant often to an actual fabric.
To get a true feel for the colour, texture and weight of a fabric we would always suggest pre-ordering a sample so that you can be sure it is just want you want for your project.
We hope to be able to help again with your fabric purchases in the future.
Kind regards
The Millshop Online Team
Received the materials in good time and…
Received the materials in good time and happy with the quality.
UOnly downside is that you can only order material in metre lengths. Half metres need to be cut separately and a 70 centimetre size has to be rounded up to nearest metre making it more expensive.
October 23, 2023
Reply from the-millshop-online
Hello Gillian
Thank you for your 5 star review.
We do cut our fabrics per half metre increment, the half metre is not cut as a separate piece. If you place your full metres in your basket and then add a half metre this will be cut as a continuous piece. ie 3.5m.
We hope this helps for any future purchases that you make with us.
Kind regards
The Millshop Online Team
Good service.
Order packed and delivered very quickly.
Material cut very square so no wastage, and correct length.
Good quality fabric.
Nothing to complain about.
October 28, 2023
Reply from the-millshop-online
Hello Lynda
Thank you so much for your 5 star review.
We are pleased to hear that you are happy with your fabric and the service that you received from us.
We hope to be able to help you again with your purchases in the future.
Kind regards
The Millshop Online Team
Delighted with my purchase
The fabric I had ordered arrived promptly and was well packaged. The quality of the fabric is excellent-very pleased with my purchase
October 30, 2023
Reply from the-millshop-online
Hello Ursa
Thank you for your 5 star review, we really appreciate you taking the time to review us.
We are very pleased to hear that you have had a good shopping experience with us and we hope to be able to help you with your fabric purchases in the future.
Kind regards
The Millshop Online Team
Delivery was not very quick
Delivery was not very quick. Also material had a fault in it which I did not notice until I had cut out. I am waiting a response from the Mill shop about this issue.
I have now received a replacement piece of fabric which arrived very quickly and I am pleased with the response and after sales service. Would use them again.
October 30, 2023
Reply from the-millshop-online
Hello Susan
Thank you for your feedback.
We are so sorry to hear of this fault and I can see that your delivery arrived 3 working days after the order date. We always dispatch on the next working day from order with the courier delivery 1-2 working days after that.
I understand that our Customer Service Team have been in touch with you first thing this morning to issue a replacement piece of fabric today for you.
Our apologies that this fault missed our usually stringent QC checks before dispatch.
Your replacement fabric will be with you shortly to enable you to complete your project.
Once again our sincere apologies for this issue.
Kind regards
The Millshop Online Team
Good and fast service
October 30, 2023
This review is for fabric samples
This review is for fabric samples. Given the cost of the samples, they are quite small and don’t adequately show the pattern or even a full range of the colours in the fabric.
October 30, 2023
Reply from the-millshop-online
Hello Joanna
Thank you for your feedback.
Due to the rising costs of yarns and materials we do charge a nominal fee for our samples but these are shipped with no further charge.
Our normal samples are 18cm x 12cm and we do try to cut these so that the sample shows as much of the pattern or colour range as possible. We show the whole pattern on the fabric information page on our website and we also offer a larger sample of a full width and a half metre length for customers that would like to see a bigger piece before deciding if the fabric is right for their project.
I hope this information helps.
Kind regards
The Millshop Online Team
5 Star experience
Very speedy dispatch and delivery by DX. 5 metres of upholstery fabric sent beautifully wrapped and on a roll. Arrived in pristine condition. Have used this company before and visited their excellent shop in the days before they moved fully online. Their sample service is also useful and fast. This shop is my first port of call for furnishing and upholstery fabric. Both the service and quality of fabric fully deserve this 5 star review.
October 27, 2023
Reply from the-millshop-online
Hello MO
Thank you so much for your lovely 5 star review, we really do appreciate you taking the time to review us.
We are very pleased to hear that you have a good experience each time that you shop from us.
We hope to be able to help you again with your fabric purchases in the future.
Kind regards
The Millshop Online Team
Beautiful fabric
October 20, 2023
Reply from the-millshop-online
Hello Kelly
Thank you for your 5 star review.
We hope to be able to help you again in the future.
Kind regards
The Millshop Online Team
Good choice of fabrics
Good choice of fabrics, good choice of prices.
Very helpful staff who answered queries promptly.
My go to fabric store!
October 27, 2023
Reply from the-millshop-online
Hello Mrs Totten
Thank you very much for your 5 star review, we really appreciate you taking the time to review us.
We hope we can help you again with your fabric purchases in the future.
Kind regards
The Millshop Online Team
Brilliant I received my ffabric on…
Brilliant I received my fabric on Monday morning and today Wednesday I have a beautiful pair of curtains hanging in my bedroom .The colours are exactly as advertised so thrilled especially with the sale price plus an extra 20 percent off .A big thank you for such super service
October 27, 2023
Reply from the-millshop-online
Hello Joan
Thank you so much for your 5 star review.
We are so pleased that your order arrived swiftly and very impressed that you have already made your bedroom curtains.
Hopefully we can help you again in the future with your fabric purchases.
Kind regards
The Millshop Online Team
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