the-millshop-online Reviews 

3,785
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Very speedy dispatch and delivery by DX. 5 metres of upholstery fabric sent beautifully wrapped and on a roll. Arrived in pristine condition. Have used this company before and visited their excellen... See more

Company replied

Rated 4 out of 5 stars

Experience of the Millshop Online has been good. I was so happy with the results from my use of Fabric-Genie using AI to design my own fabric. I am sure I will use one of them when, I'm ready to mak... See more

Company replied

Rated 5 out of 5 stars

Delivery was faster than anticipated/originally stated. Curtains are great and seem to be well made. Pattern and colour on fabric is exactly as expected from pictures online. I expected them to be a l... See more

Company replied

Company details

  1. Upholstery Shop
  2. Blinds Shop
  3. Curtain Store
  4. Curtain Supplier and Maker
  5. Decoration and Interior Design Store
  6. Interior Designer

Written by the company

The Millshop Online, the home of upholstery fabrics, curtain fabrics, supplies and much more! We’re a family-run company, born from a desire to offer top quality fabrics at fantastic prices. After our conception, we began working directly with fabric mills and weavers in the UK and Europe, developing close relationships directly at the source. We now operate online, with an ever-growing team of friendly and passionate staff that aim to deliver you the best fabric and service possible. Keeping it in the family, we specialise in curtain and upholstery fabrics. The majority of the products you see on our website are held in stock in our fabric warehouse, ready for immediate dispatch upon ordering. We spend our time building relationships with fabric mills and weavers across Europe and the UK. We discover top quality, designer fabrics at amazing prices and deliver those savings directly to you, our customers. We aim to be different. Selectively sourcing unique and varied fabrics and products that we know you’ll love. We offer free fabric samples so you are certain about your choice before purchasing. Not only do we take pride in delivering the best fabrics to you, we also strive to give the very best customer service. We passionately believe that you are entitled to expect the very best customer service from us. That’s why we offer plenty of information and guides over on our blog, along with our made to measure services. You’re always welcome to contact us with any concerns or questions you may have, don’t hesitate to email us at info@the-millshop-online.co.uk for anything. Discover our rich range of fabrics online, and begin your new design project with us today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

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4.7

All reviews

(3,785)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order did not arrive

October 26, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Anne
We are sorry to receive a 1 star review from you but we do understand the frustration with the delay in your delivery.
We are so sorry that there was issues with getting your order to you but I can see it has now been delivered by the courier and we hope that you have also received the second order that was re-issued to you from our warehouse when you alerted us to the issues.
We do hope this does not deter you from ordering from us again.
Kind regards
The Millshop Online Team

Rated 3 out of 5 stars

The fabric is lovely the interlining is…

The fabric is lovely the interlining is good. The reason it gets 3 stars are because I spent almost £350 and within less than a week a sale was announced with 15% off which would have made quite a difference to my order. So beware when you order from here try and make sure they are not having a sale. Delivery was speedy. Really can't fault my order apart from the sale.

October 23, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Christine
Thank you for your feedback.
We are pleased to hear that you are happy with your fabric and your interlining. We do have sales and promotions periodically throughout the year just like any other Company but as you can appreciate we cannot pre announce this. We always run them for a substantial amount of time anticipating our customers may want to order samples and time to work out their requirements.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

Excellent web sight

Excellent web sight . Superb choice of quality fabrics
Quickly orders arrive and well packaged.

October 25, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Mrs Crook
Thank you for your 5 star review.
We are pleased to hear that your shopping experience with us was a good one and we hope we can help you again in the future.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

I ordered samples of fabric which…

I ordered samples of fabric which arrived, free postage, very quickly. Very pleased with the service.

October 16, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Andrea
Thank you for your 5 star review.
We hope we can help you again with your fabric purchases in the future.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

The Millshop rang me to let me know how my order was to be filled

The Millshop rang me to let me know that my order was being sent in two lengths because of the size of the order and to check this was ok. This showed excellent customer service and the delivery was made within two days of order.

October 24, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello
Thank you for your 5 star review.
We are pleased to hear that your shopping experience with us was a good one and we hope to be able to help you again in the future.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

Superb choice

Superb choice, very competitive and excellent service with fast delivery. Highly recommended!

October 13, 2023
the-millshop-online logo

Reply from the-millshop-online

Hello Lele
Thank you so much for your 5 star review.
We are pleased to hear that your shopping experience with us was a good one.
Kind regards
The Millshop Online Team

Rated 5 out of 5 stars

Great price!

Great price!
Swift and we'll packaged delivery.
The velvet is just right gir upholstery and was a reduced item so excellent value.

October 20, 2023

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