Very speedy dispatch and delivery by DX. 5 metres of upholstery fabric sent beautifully wrapped and on a roll. Arrived in pristine condition. Have used this company before and visited their excellen... See more
Company replied
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Promptly delivered. Not unwrapped yet but have always found merchandise good.
Experience of the Millshop Online has been good. I was so happy with the results from my use of Fabric-Genie using AI to design my own fabric. I am sure I will use one of them when, I'm ready to mak... See more
Company replied
Delivery was faster than anticipated/originally stated. Curtains are great and seem to be well made. Pattern and colour on fabric is exactly as expected from pictures online. I expected them to be a l... See more
Company replied
Company details
- Upholstery Shop
- Blinds Shop
- Curtain Store
- Curtain Supplier and Maker
- Decoration and Interior Design Store
- Interior Designer
Written by the company
The Millshop Online, the home of upholstery fabrics, curtain fabrics, supplies and much more! We’re a family-run company, born from a desire to offer top quality fabrics at fantastic prices. After our conception, we began working directly with fabric mills and weavers in the UK and Europe, developing close relationships directly at the source. We now operate online, with an ever-growing team of friendly and passionate staff that aim to deliver you the best fabric and service possible. Keeping it in the family, we specialise in curtain and upholstery fabrics. The majority of the products you see on our website are held in stock in our fabric warehouse, ready for immediate dispatch upon ordering. We spend our time building relationships with fabric mills and weavers across Europe and the UK. We discover top quality, designer fabrics at amazing prices and deliver those savings directly to you, our customers. We aim to be different. Selectively sourcing unique and varied fabrics and products that we know you’ll love. We offer free fabric samples so you are certain about your choice before purchasing. Not only do we take pride in delivering the best fabrics to you, we also strive to give the very best customer service. We passionately believe that you are entitled to expect the very best customer service from us. That’s why we offer plenty of information and guides over on our blog, along with our made to measure services. You’re always welcome to contact us with any concerns or questions you may have, don’t hesitate to email us at info@the-millshop-online.co.uk for anything. Discover our rich range of fabrics online, and begin your new design project with us today.
Contact info
United Kingdom
- www.the-millshop-online.co.uk
4.7
Excellent
4K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Happy,happy customer
I was delighted with your patience, kindness,communication skills, combined with your super efficiency. Not often found these days. Added to this your fabrics are beautiful in design and quality..Everything I could wish for in a company. I certainly hope to deal with you in future.
October 6, 2023
Reply from the-millshop-online
Hello Diana
Thank you for your lovely 5 star review, we really do appreciate you taking the time to give us such a great review.
We are an independent family business and delivering great customer service and providing fantastic fabrics are very high on our list of priorities.
We really hope to be able to assist you again in the future with some beautiful fabric purchases for your home.
Kind regards
The Millshop Online Team
Quick delivery of lovely fabric.
October 20, 2023
I have used this company several times…
I have used this company several times and always excellent….such a shame that things have gone wrong now!
Delivery has been a nightmare and I’m still waiting! DX say they can’t find my house then say we weren’t in! I have security cameras which prove they haven’t even tried to deliver! So frustrating! It’s only a small quantity why not post first class!?
PS my delivery still hasn’t arrived! Have been in contact with Millshop who have been fantastic and are as frustrated as I am……sorry for 2 stars. Excellent customer service!
October 8, 2023
Unprompted review
Reply from the-millshop-online
Hello Stephanie
We are so sorry for the delay you encountered with our delivery couriers getting your order to you which you should have now received, yes it is very frustrating especially as we work so hard to get orders dispatched as swiftly as possible and we know it's an inconvenience for our customers having to wait in for the courier to arrive.
We have taken this up with our courier representative to ensure this does not happen again and we truly hope it does not deter you from using our services again in the future.
Kind regards
The Millshop Online Team
prompt and efficient service
October 19, 2023
Reply from the-millshop-online
Hello Margaret
Thank you for your 5 star review, we appreciate you taking the time to review us.
We hope to be able to help you again in the future.
Kind regards
The Millshop Online Team
Opinion
Very satisfied with the overall service, will have no hesitation in recommending to others
October 19, 2023
Reply from the-millshop-online
Hello John
Thank you so much for your 5 star review.
We hope to be able to help you with your purchases again in the future.
Kind regards
The Millshop Online Team
Always happy with my purchases from the…
Always happy with my purchases from the mill shop online. Speedy delivery and great customer service always. Thank you
October 11, 2023
Reply from the-millshop-online
Hello Latitia
Thank you for your 5 star review, we are always happy to help.
Kind regards
The Millshop Online Team
excellent service
easy to use website,I ordered 5 samples which arrived very quickly -very good choice
the fabric I chose was reduced when I went to order it which was even better and that arrived on time
Have now recovered 6 dining room chairs and they look great
So pleased I chose this company
October 16, 2023
Reply from the-millshop-online
Hello Jillian
Thank you so much for your 5 star review, we appreciate you taking the time to review us. Viewing samples is the best way to choose the correct fabric for your project and we are pleased that you managed to get a fabric that was in our sale and upholster all of your dining room chairs!
If we can be of any further help in the future please do not hesitate to contact us.
Kind regards
The Millshop Online Team
Great shop for fabrics
Although online now still deliver. Brilliant service lovely lady on the other eve of the phone if you’ve got any questions. Know their stuff. Lovely variety of fabrics
October 10, 2023
Reply from the-millshop-online
Hello Yvonne
Thank you for your lovely 5 star review, we appreciate you taking the time to review us.
We are so pleased to hear that you received great customer service from us and yes we have lots of lovely fabrics still online with lots of new ones being listed daily.
Kind regards
The Millshop Online Team
great service
Not only was the fabric just what I wanted but was reasonably priced and delivery very quick. I also had a query concerning another fabric, I sent an email and had a reply within 24 hours. Great service
October 10, 2023
Reply from the-millshop-online
Hello Karen
Thank you for your 5 star review, we appreciate you taking the time to review us.
We are pleased to hear that your shopping experience with us was good and you received our usual great customer service.
We hope to be able to help you again in the future.
Kind regards
The Millshop Online Team
Always great quality material and quick…
Always great quality material and quick delivery. Helpful customer service too.
October 9, 2023
Reply from the-millshop-online
Hello Rachel
Thank you for your 5 star review, we appreciate you taking the time to review us.
We hope to be able to help with future fabric purchases.
Kind regards
The Millshop Online Team
Wonderful selection of fabrics to…
Wonderful selection of fabrics to choose from.
Quick delivery and lovely fabric.
October 17, 2023
Samples delivered without problem
October 17, 2023
Reply from the-millshop-online
Hello Lesley
Thank you for your 5 star review, we appreciate you taking the time to review us.
Kind regards
The Millshop Online Team
Lovely staff and very helpful
October 17, 2023
Reply from the-millshop-online
Hello Chris
Thank you for your 5 star review, we appreciate you taking the time to review us.
Kind regards
The Millshop Online Team
As always prompt delivery and love the…
As always prompt delivery and love the fabrics.
October 17, 2023
Ordered samples of fabric
Ordered samples of fabric. The samples came and they were a good size unlike other samples you get given. Nice choice of patterns too.
October 16, 2023
Reply from the-millshop-online
Hello Donna
Thank you for your 5 star review, we appreciate you taking the time to review us.
We are pleased to hear you have used our sample service, it's the best way to get a true idea of the fabric colour, texture and weight.
We hope to be able to help with your fabric purchases in the future.
Kind regards
The Millshop Online Team
Satisfied customer
Fabric and tape were exactly as described. Excellent value for money. Fast efficient delivery service.
October 16, 2023
Reply from the-millshop-online
Hello Kate
Thank you for your 5 star review, we appreciate you taking the time to review us.
Kind regards
The Millshop Online Team
Very prompt attention and dispatch.
October 16, 2023
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