Very speedy dispatch and delivery by DX. 5 metres of upholstery fabric sent beautifully wrapped and on a roll. Arrived in pristine condition. Have used this company before and visited their excellen... See more
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Promptly delivered. Not unwrapped yet but have always found merchandise good.
Experience of the Millshop Online has been good. I was so happy with the results from my use of Fabric-Genie using AI to design my own fabric. I am sure I will use one of them when, I'm ready to mak... See more
Company replied
Delivery was faster than anticipated/originally stated. Curtains are great and seem to be well made. Pattern and colour on fabric is exactly as expected from pictures online. I expected them to be a l... See more
Company replied
Company details
- Upholstery Shop
- Blinds Shop
- Curtain Store
- Curtain Supplier and Maker
- Decoration and Interior Design Store
- Interior Designer
Written by the company
The Millshop Online, the home of upholstery fabrics, curtain fabrics, supplies and much more! We’re a family-run company, born from a desire to offer top quality fabrics at fantastic prices. After our conception, we began working directly with fabric mills and weavers in the UK and Europe, developing close relationships directly at the source. We now operate online, with an ever-growing team of friendly and passionate staff that aim to deliver you the best fabric and service possible. Keeping it in the family, we specialise in curtain and upholstery fabrics. The majority of the products you see on our website are held in stock in our fabric warehouse, ready for immediate dispatch upon ordering. We spend our time building relationships with fabric mills and weavers across Europe and the UK. We discover top quality, designer fabrics at amazing prices and deliver those savings directly to you, our customers. We aim to be different. Selectively sourcing unique and varied fabrics and products that we know you’ll love. We offer free fabric samples so you are certain about your choice before purchasing. Not only do we take pride in delivering the best fabrics to you, we also strive to give the very best customer service. We passionately believe that you are entitled to expect the very best customer service from us. That’s why we offer plenty of information and guides over on our blog, along with our made to measure services. You’re always welcome to contact us with any concerns or questions you may have, don’t hesitate to email us at info@the-millshop-online.co.uk for anything. Discover our rich range of fabrics online, and begin your new design project with us today.
Contact info
United Kingdom
- www.the-millshop-online.co.uk
4.7
Excellent
4K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Lovely to deal with
Great company. I needed an order urgently. They sent it the same day I called, and it was with me the next day. The fabric was even on a roll! Thank you very much.
December 13, 2023
Unprompted review
Great service
Great service. Fast material delivery as promised. Lovely quality material. Looks so much better than the photo. Looking forward to my new blinds and cushions ordered arriving. Will certainly order from the mill shop on line in the future again.
November 21, 2023
Excellent
Excellent. I was looking for a certain thermal lining to match the other lining I have already
November 15, 2023
Reply from the-millshop-online
Hello
Thank you for your 5 star review, we appreciate you taking the time to review us.
We are please to hear that you are happy with the lining that you ordered from us.
We hope to be able to help you again with any future purchases.
Kind regards
The Millshop Online Team
Because it was uncomplicated and easy…
Because it was uncomplicated and easy to order my fabric
November 20, 2023
Fabric did not look anything like the…
Fabric did not look anything like the photo on line - very disappointed and waited money
November 22, 2023
Reply from the-millshop-online
Hello Christine
We are very sorry to hear that you were disappointed with your fabric and we have received a 1 star review.
I can see that you contacted our customer service team regarding this on 23rd November and they advised you that we would be happy to offer an exchange of fabric for you.
We see that you did not order a sample prior to ordering your fabric and do strongly advise that a sample is ordered as images on a back lit computer device can look so different to an actual printed fabric and this is the best way to get a true representation of the colour, texture and weight of a fabric.
We do hope that we are able to exchange the fabric to something else for you.
Kind regards
The Millshop Online Team
Disappointing lack of flexibility In postal charges. Huge disparity across different parts of the UK
Love your fabrics but I have to have them sent to friends to post on which isn’t very fair. This is because you haven’t bothered to sort out a better delivery method. Charging me £30 postage for a UK address is outrageous. The post office has uniform charges for the whole uk!
Thank you for your detailed, thoughtful reply. However, I have to say other company's seem to manage this. I have fabric in various sizes delivered to me most days of the week. The fabric I bought from you and had sent to a friend in Cumbria is being sent here for £7 by Evri.
November 22, 2023
Reply from the-millshop-online
Hello Jayne
We are sorry to hear of your disappointment with our delivery service and for us to have received a 2 star review from you.
Unfortunately the Post Office will not take our larger parcels and we have to book them with a courier. The courier that we use for our general parcels class the islands of the Outer Hebrides as an out of area and charge us a very large surcharge. In these cases we book any parcels to these areas separately and try to find the cheapest and most efficient courier that we can. If we find that we can book a parcel with a courier at a cheaper rate we will do this and refund back the difference to our customer as you can see on a previous trustpilot review.
Our parcels can vary so greatly from an envelope with samples that can be easily sent with Royal Mail to huge rolls of 30 plus metres of fabric which the normal Royal Mail service will just not take from us.
Please feel free to contact us for any future orders and we can happily provide a postal quote based on the weight and size of the parcel that we are sending.
Kind regards
The Millshop Online Team
Great product
Great selection of re-upholstery supplies. I ordered the flame retardant wool upholstery felt to recover a mid-century modern chair. I have ordered this fabric before. It is a lovely thick product to use under your chosen fabric. The fabric arrived quickly and was well packaged
November 22, 2023
Reply from the-millshop-online
Hello A Moodie
Thank you for your 5 star review.
We are pleased to hear that your shopping experience with us was again a good one.
We hope we can help you again with any future purchases.
Kind regards
The Millshop Online Team
Beautiful curtains
Clear site, good packaging, beautiful finish. Ready to hang no nonsense.
November 14, 2023
Reply from the-millshop-online
Hello Justine
Thank you for your 5 star review, we really do appreciate you taking the time to review us.
We are very pleased to hear that you are delighted with your made to measure curtains. You chose beautiful fabric and we can imagine they look stunning hanging at your windows.
We hope we can help you again in the future with any fabric or curtain purchases.
Kind regards
The Millshop Online Team
Wonderful fabric and customer service
November 13, 2023
Reply from the-millshop-online
Hello Dear Mrs Way
Thank you for your 5 star review, we really do appreciate you taking the time to review us.
We are very pleased to hear that you loved your fabric and you received our usual good customer service.
We hope to be able to help you again with your future fabric purchases.
Kind regards
The Millshop Online Team
Product arrived promptly
Product arrived promptly, I’d used fabric genie. One of the samples was very different colours to what it looked like on screen which shows the importance of ordering the sample.
November 20, 2023
Reply from the-millshop-online
Hello Xx
Thank you for your 5 star review, we appreciate you taking the time to review us.
We are pleased to hear that you used our AI fabric design tool FabricGenie. Yes a design on a back lit computer screen can look very different when printed onto a fabric base cloth, we are pleased that you used our sample service to assess the fabric design.
We hope to be able to help again in the future.
Kind regards
The Millshop Online Team
My curtain lining turned up exactly as…
My curtain lining turned up exactly as ordered. Couldn’t ask for a better service.
November 20, 2023
Reply from the-millshop-online
Hello Claire
Thank you for your 5 star review.
We are very pleased to hear that your shopping experience with us was a good one.
Kind regards
The Millshop Online Team
Lovely fabrics delivered very quickly
November 20, 2023
Reply from the-millshop-online
Hello Brenda
Thank you for your 5 star review.
We are very pleased to hear that you loved your fabrics from us and your delivery with the courier arrived swiftly.
We hope we can help you again in the future with your fabric purchases.
Kind regards
The Millshop Online Team
Reply from the-millshop-online
Hello Jennybee
Thank you for your 5 star review.
We are pleased to hear that your shopping experience with us on our website was a good one.
We hope to be able to help you again with any future fabric purchases.
Kind regards
The Millshop Online Team
Disappointing
Maybe it’s an age thing but I found the website difficult and there was no one to speak to to check I had got it right. The curtains arrived a week before the blind, the box was damaged and the delivery driver just left it on the doorstep, never even rang the doorbell. The Roman blind box was undamaged but again the driver just left it. The curtains are fine but the Roman blind is too big, I measured as per the instructions but the blind was exactly the same dimension as the recess which gave no room for the fact the recess is not 100% square. An expensive waste of money, I tried to ring them for help but they never called me back. Fabric is nice but very disappointing experience, will not be using again.
November 1, 2023
Reply from the-millshop-online
Hello Alison
We are sorry to hear that you were disappointed with the Roman Blind you received and the service that you felt you received from us.
The curtain workroom will dispatch curtains and roman blinds separately if they are ready so that you can get started with the hanging or fitting. We apologies on behalf of the courier company if these were just left on your doorstep, this should not happen as we request a signed for service so nothing should be left without a signature, we will take this up with them.
Our customer service team are always available to offer any help and advice on ordering a made to measure product via telephone, email and our live chat facility. I can see that you had a live chat conversation with the customer service team who confirmed the measurement on your order with us.
We do state on our measuring instructions for a Roman Blind to measure the width of the recess in three places; top, middle and bottom and take the narrowest width and deduct 5 - 10mm as the measurement, this is to allow for clearance as no window is 100% square. I attach this link https://www.the-millshop-online.co.uk/pages/how-to-measure-calculate We do also place these measuring instructions in the sample wallet that you would have received your samples in.
We are sorry that you feel disappointed with the Roman Blind and the service you received.
Kind regards
The Millshop Online Team
Diverse choice of great value fabrics
Diverse choice of great value fabrics. I can always find what I need. Easy website and ordering system very user friendly
November 17, 2023
Terrific advice and assistance
Terrific advice and assistance - delighted with the service. Lovely fabrics too.
November 17, 2023
Good prices great fabrics quick delivery
November 17, 2023
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