We stayed at the Montcalm, Piccadilly overnight, we had the most amazing experience. Wiktoria on reception was outstanding, our room was beautiful, it was a special occasion made all the more special... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked room via Booking.com for 3 nigfhts here in November, but unfortunately my wife was hospitalised, so wanted to postpone our stay! Tried many times to call, email both the booking service, hotel... See more
Shambolic. Moved my booking to Paddington without telling me, offered to take me over there but not bring me back to the City for an event. Booked another room and refused to help with travel. Appa... See more
Awaiting refund for cancellation made within correct time frame for over a month..told 2 weeks ago refund has beem processed but still nothing.. no email responses and made numerous calls..shocking se... See more
Company details
Contact info
34-40 Great Cumberland Place, W1H 7TW, London, United Kingdom
- + 44 (0) 20 795 83200
- info@themontcalm.com
- themontcalm.com
2.3
Poor
83 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional
Great staff with great attitude! Attention to detail was evident. Hope this level of service lasts!
March 11, 2013
Unprompted review
Unreasonable Reservation Cancellation Policy
My flight to London was cancelled and The Montcalm insisted on charging me for a missed night even though I had called as soon as I learned my flight was cancelled.
The hotel is a labyrinth of hallways and it takes serious effort to navigate from your room to an entrance/exit.
February 28, 2013
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.