The Mortgage Mill Ltd Reviews 

91
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The mortgage mill claimed they could get a mortgage and insisted on money up front. However it turned out that the offer wasn't available and subsequent offers they found were very uncompetitive. Desp... See more

Rated 5 out of 5 stars

- [ ] We couldn’t recommend the Mortgage Mill anymore! Nicola especially has been amazing with our process and has made our journey easier with being first time buyers. Information was always thoroug... See more

Rated 5 out of 5 stars

Had a great session with Charlie Roche who went through my current situation and future hopes. Charlie assessed everything we currently have in place and was extremely truthful in what we should do mo... See more

Rated 5 out of 5 stars

I couldn't recommend The Mortgage Mill Ltd highly enough. Dan, was absolutely brilliant from start to finish. As a first-time buyer, the whole process felt overwhelming at times, but Dan made everyt... See more

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker

Written by the company

Purchasing property can often be complicated, but with our friendly team of qualified and experienced Mortgage advisors, it doesn’t have to be. Allow us to guide you through a homebuying experience that is simple, straightforward, and stress-free. We are whole of market with a large number of lenders, offering high street exclusives rates along with specialist lending to match your personal circumstances. Whether this be complex income streams, credit issues, self builds, etc., we will find the right lending for you. With our wealth of knowledge and expertise, we can help you to plan your first move, next move, or investment purchase. Remortgaging couldn’t be simpler; we’ll assess the market and advise on the best option for you. We are constantly monitoring the market to keep up to date with best rates, service levels and criteria change, ensuring we can always offer the most appropriate lender for your situation, whatever it may be. Protection Advising you to plan and protect your future. We do more than help you plan for the future. We advise on how to reach your property goals and protect them. We understand that circumstances can change. Periods of illness and even death are extremely challenging times, without the added pressure of financial stress. That’s why we make it our priority to offer you the best possible protection, so that you, your family, and your home can be safe and secure. Don’t hesitate to get in touch for a comprehensive review of your situation and a tailored package to give you the maximum protection for your budget. You could benefit from a combination of Life Insurance, Critical Illness, Income Protection and Family Income Benefit.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(91)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The mortgage mill claimed they could…

The mortgage mill claimed they could get a mortgage and insisted on money up front. However it turned out that the offer wasn't available and subsequent offers they found were very uncompetitive. Despite paying Mortgage Mill £695 for nothing i went elsewhere as the interest payments saved compensated for the loss of £695. I would avoid using them and only pay when they actually get the mortgage. They never offered to repay the £695 despite failing to find a suitable mortgage.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Jane is a hero!

Jane has been helping us with our mortgage application and more importantly keeping the solicitors on track. As first time buyers we didn't really have a clue what we were doing. Jane took us through the process from start to finish and we couldn't recommend her and The Mortgage Mill more. 5 star service and 5 star people!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

We recently worked with Jane at…

We recently worked with Jane at Mortgage Mill and had an outstanding experience from start to finish. Jane was exceptionally approachable and always made herself available, even during holidays, to answer our questions and clarify any doubts. Her professionalism and clear communication gave us complete confidence throughout the process.

Jane kept searching the entire market for better rates until the switch, ensuring that we received the most suitable option for our circumstances. The tech stack at Mortgage Mill is also excellent, making document submission and tracking seamless — no stress about printing, posting, or endless emails.

Overall, Jane made the remortgage process smooth, transparent, and worry-free.
I am very grateful for her support and would highly recommend Jane and Mortgage Mill to anyone seeking mortgage advice

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I couldn't recommend The Mortgage Mill Ltd highly enough. Dan, was absolutely brilliant from start to finish. As a first-time buyer, the whole process felt overwhelming at times, but Dan made everything clear, manageable, and stress-free.

He took the time to explain every detail, was always available when I had questions, and genuinely went above and beyond to find me the best deal. It meant a lot knowing I had someone in my corner.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Jane was brilliant

Jane was brilliant. Getting our mortgage approved in a week before we went on holiday seemed a challenge, but she made it happen. She's efficient, knows her way around everything, and just made the whole process stress-free. Very happy with her help!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

If you want 10/10 service with a truly personal service you have found the team for you

I couldn’t recommend any where better than these guys. Joanne helped us get our mortgage to buy our home originally and has since built the team at the mortgage mill. They are all extremely personal and provide a quality service well braking down the complex and frankly mind bending world of finance into something any one can understand. There support across all our requirements has been second to none and we only recommend the mortgage mill to our friends and family. You will struggle to find a more out going team who work to provided you with the service that benefits you not the bank or lender. We managed to get a new fixed rate for far less than the bank could offer well releasing money from the home for our up coming wedding and home improvement's. If that wasn’t good enough they also got us new fixed rates on our utility’s saving us over a thousand pounds a month. Charlie who has been dealing with our insurance's managed to get us better coverage at a saving and was brilliant at every step of the way you know your dealing with people who actually care about what you want not just a blank face service. If you want 10/10 service with a truly personal service you have found the team for you.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend for any first time buyers…

Would recommend for any first time buyers. The team at Mortgage Mill were amazing in supporting us with the initial purchase and more recently, Jane has been very helpful with our renewal by providing us with options and regular rate updates.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage with Jane

I would like to thank Jane Lomas for her excellent service. She was new to us , but from start to finish provided exceptional work. Always find the best deals on the market. Will recommend to anyone

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Jane was so helpful in helping us look for a mortgage. She answered all our questions and made sure we stayed on track with the application. We are very grateful for her help!

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience!

Jane at the Mortgage Mill was incredibly helpful throughout the process! This is my first time purchasing a property and Jane was there to answer any queries that I had!
Would definitely recommend!

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Application


I would like to take this opportunity in thanking Jane Lomas, with my application process.

From the initial stage, Jane presented such an outstanding service, with a thorough and consistent approach in presenting key information and support, with availability whenever it was required.

This is the second year with The Mortgage Mill and I’m extremely happy!!

Very much highly recommend!!

Thank you!!

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and speedy service

Received excellent service from Jane at the Mortgage Mill.
The process was very quick.
Jane listened to my needs and got me exactly what I wanted.
I highly recommend them and will be returning to the Mortgage Mill in the future.

February 17, 2025
Unprompted review
Rated 2 out of 5 stars

Prompt service at the start of process

Prompt service at the start of process, told I would have monthly reviews if Mortgage Rates changed but no review seems to have happened within 4 months. Sold the dream at the start of process that the Mortgage Advisor is there to support whenever needed in the whole house buying process as I am a first time buyer, told to whatsapp at any time have since had questions raised and tried calling, whatsapping and emailing and have been waiting for a response for over two weeks. Disappointing experience as came highly recommended.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot recommend highly enough.

Frances at The Morgage Mill worked with me on some equity release and was absolutely brilliant, combining professionalism with friendly support and good humour. I felt she genuinely had my interests at heart looking carefully with great clarity at the various options so that at the end of the process I felt comfortable that I had made good decisions. I would not hesitate to recommend Frances and the Mortgage Mill.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Jane at Mortgage Mill was amazing

Jane at Mortgage Mill was amazing! She made the mortgage process smooth and stress-free, explaining everything clearly and tailoring solutions to our needs. Her professionalism, patience, and dedication stood out. Highly recommend her to anyone looking for mortgage advice!

November 28, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look