The Mortgage Partners  Reviews 

63
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The team was fantastic from start to finish kept us informed every step of the process and nothing was too much trouble

Rated 5 out of 5 stars

We couldn’t be happier. Katy and the team have been absolutely exceptional during the whole remortgage process. We didn’t think this could ever happen, it just shows, it can! We are over the moon and... See more

Rated 5 out of 5 stars

We finally completed today after a few years of trying to find and secure our dream home. Dawn and her team have been incredibly supportive, understanding and also empathetic when needed. This has b... See more

Rated 5 out of 5 stars

Hayley and the team were amazing, working around our full time roles to speak to us out of hours and sorting everything really quickly including an awkward life insurance policy so we were covered for... See more

Company replied

Company details

  1. Mortgage Broker

Written by the company

We are a whole of market broker – meaning we have access to deals available on the high street and sometimes even deals that are only accessible through an intermediary – that’s us! We can help with - First Time Buyers, Remortgaging, House Purchase, Buy-to-let mortgages, Holiday Lets, Later Life Lending, Protection, Family Income Protection, Life & Critical Illness, Income Protection, We are a local, customer driven business at the heart of our community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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4.8

All reviews

(63)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Returning Customer, just as happy!

This is the second time I have used Dawn and the team following a very calm, reassuring and fluent process the first time around.
With the mortgage/finance world a blur to me at times (especially the current state of play) I just wanted someone to guide me through all the steps along the way and hold my hand throughout telling me things will all be ok.........Dawn, Zoe and Sinead did exactly that.
As I live a busy and hectic life I needed to know it was all in control and in order.......the guys at 'The Mortgage Partners' gave me all the reasons to stay calm and allow the process to flow.
No query was ever an issue, no question was ever ignored and they even kept me up to date regularly with the progress.
I have no reason to ever think I'd use any other mortgage supplier now, Dawn and the guys not only make the entire daunting process run smoothly but also do it with a personal touch and not just because you are a 'paying customer'.

Thank you Dawn, Zoe and Sinead, I'll see you in 5 years time.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

The Mortgage Partners are just brilliant.

I can't recommend the Mortgage Partners highly enough. Katy, Zoe, Sinead and Dawn have all been brilliant in helping myself and my husband to buy our next home. We just couldn't have done it without Katy. She's worked a miracle in finding us our mortgage and has been so efficient and just lovely all the way. Excellent communication throughout the whole process. Thank you so very much, we will definitely recommend you to all our friends and family. Carolyn, Arnside

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend to anyone, 5 star service!

First time buyer so not got any previous experience and didn't know what to expect but they talked me through everything and made sure I understood and was happy with it all.

Brilliant service from Zoe, Katy and the whole team.
Made the process going from a MIP to getting my mortgage offer as simple and stress free as possible. Had an issue, no fault of theirs but they were straight on it, didn't mess around and got it sorted for me and kept me updated every step of the process.

Would recommend to anyone, 5 star service!

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you to The Mortgage Partners

We highly recommend The Mortgage Partners- they were fantastic. We had quite a complex case for our mortgage and knew we needed someone that would guide us through what we needed to do and really help us with the process. We initially had a chat with Dawn and we felt very confident we were in good hands. From the word go we were truly taken care of and nothing was ever too much trouble. Katy was always there at the drop of a hat when we had questions and even though we hit a few obstacles the team at The Mortgage Partners were so focused and driven to ensure we would get the mortgage we wanted. The customer service we review was simply fantastic and we will always be grateful for that.
Thank you Katy, Dawn, Zoe and Sinead

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Hayley was amazing 🤩

Hayley was amazing throughout every stage of our remortgage process. She helped us identify the most suitable mortgage terms and discussed every option is detail so we could make the best decision for our circumstances. When we had a clear understanding of what we needed from our mortgage, Hayley found the lowest monthly rate and kept us updated during the application process. We did have a life insurance policy, but Hayley reviewed the terms and found ways of improving the level of cover without increasing the price. The whole process was made stress free, even with the completion looming and solicitor actions outstanding, we knew Hayley and the team would be on the case to push it through! Thank you very much!

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great advice

Great advice, quick help, support on all issues and great consulting. They made our lives much easier. Thank you for the great experience.

November 30, 2022
Unprompted review
The Mortgage Partners  logo

Reply from The Mortgage Partners

Thank you for your kind review - it has been a pleasure!

Rated 5 out of 5 stars

Dawn was very helpful & she guided us…

Dawn was very helpful & she guided us through the process so well. She was always there at the end of the phone and explained everything in an easy way to understand. Highly recommended, thank you

October 12, 2022
Unprompted review
The Mortgage Partners  logo

Reply from The Mortgage Partners

Thanks for your kind review Andrea it is much appreciated!

Rated 5 out of 5 stars

Excellent service

I was recommended TMP by a friend and he was right; they have been supportive (I was one of the poor people buying a house as mortgage rates rocketed daily) and responsive throughout the process. My previous advisor was taking days to reply to questions or advise on new rates, which meant I was being provided with out of date information on how much my repayments would be. TMP replied quickly and honestly, and I would recommend them to anyone.

October 20, 2022
Unprompted review
The Mortgage Partners  logo

Reply from The Mortgage Partners

Thank you for taking the time to leave us such a great review - we are glad we could exceed your expectations and have supported you through what is currently, a very stressful process.

Rated 5 out of 5 stars

The Mortgage Partners

I rarely give any company the full five stars but in the case of The Mortgage Partners I am willing to make an exception, because they are, well, exemptional!

Hayley is friendly and attentive to your needs and very experienced and knowledge on the mortgage sector. She voraciously and clearly explains the, often, quite complex options available and has a genuine desire to find you the best possible mortgage offer.

Ably supported by Jack, providing the all important administrative support, I have no hesitation in recommending The Mortgage Partners - simply great service and value for money!

October 12, 2022
Unprompted review
The Mortgage Partners  logo

Reply from The Mortgage Partners

Thank you so much !!! We appreciate the time taken to write this review and it's been great to connect again and help you and Rosie!

Rated 5 out of 5 stars

Superb personal service. Highly recommended

Ever since I timidly enquired about the possibility of remortgaging back in July, Hayley and Jack have been holding our hands and supporting us through the roller coaster ride that we found ourselves on.

We had all the problems, slow lender, house being valued lower than expected, even our original solicitor turning down the conveyancing work because they were too busy! Hayley was the voice of calm through it all.

Yesterday after 3 very long months we finally completed the process! I cannot recommend them enough.

Thank you for all your hard work!

October 7, 2022
Unprompted review
The Mortgage Partners  logo

Reply from The Mortgage Partners

Thank you Jo - it was an absolute rollercoaster wasn't it - but you did it! We were just glad to help! Enjoy! x

Rated 5 out of 5 stars

I can't thank Hayley and Jack enough…

I can't thank Hayley and Jack enough for making what I find a very stressful situation so very easy. From start to finish everything has been smooth and also quick

I used Hayley 4 years ago when I bought my first house and always planned to use her when I needed to remortgage

Hayley is very knowledgeable and knows her 'stuff', she is also very friendly and bubbly which also makes the remortgage process more pleasant

I will continue to use Hayley and have already and will continue to recommend her to other people

Thank you so much Hayley. You're fab!

August 8, 2022
Unprompted review
The Mortgage Partners  logo

Reply from The Mortgage Partners

Aw thank you Lorraine - it has been an absolute pleasure and I am sure you'll be glad you did what you did, when you did!

Rated 5 out of 5 stars

Hayley and the team were amazing

Hayley and the team were amazing, working around our full time roles to speak to us out of hours and sorting everything really quickly including an awkward life insurance policy so we were covered for anything happening once we were in our new home. Our house buying process was quick and easy and most of that was thanks to Hayley and her expertise! Thank you guys!

April 14, 2022
Unprompted review
The Mortgage Partners  logo

Reply from The Mortgage Partners

Thank you for the review - very kind and it was an absolute pleasure!

Rated 5 out of 5 stars

Highly recommend

Really good, smooth experience with the team. Jack has been great at keeping me updated, and Hayley is always happy to assist and give genuine advice.

September 14, 2022
Unprompted review
The Mortgage Partners  logo

Reply from The Mortgage Partners

Thank you Lauren ! We appreciate you taking time to give us feedback! Speak Soon!

Rated 5 out of 5 stars

Mortgage Advice Services

We were put in touch with Hayley at the Mortgage Partners over two years ago to look into a self-build mortgage. Hayley worked tirelessly to find a product that worked for us and when everything was in place the opportunity unfortunately fell through. However, The Mortgage Partners supported us over the following year as we searched for our next family home. We have now moved in to our new home with a mortgage sourced through them and have been more than happy with the services provided. They definitely went above and beyond our expectations for a mortgage broker. Thank you

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service.
Both Hayley and Jack extremely helpful, professional and friendly with prompt communication at all times via email and phone.
Would not hesitate to recommend or use again.

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

Very polite and professional staff

Very polite and professional staff. Fast acting and excellent communication.
I would use again and recommend their services.

August 12, 2022
Unprompted review
The Mortgage Partners  logo

Reply from The Mortgage Partners

Thank you for your kind review - we appreciate you taking the time out of your day to leave us a review!

Rated 5 out of 5 stars

I highly recommend the mortgage…

I highly recommend the mortgage partners. Hayley helped me get a mortgage quicker than expected as I had tricky circumstances. She was extremely helpful and helped it all go through smoothly and efficiently.
Thank you so much for all your help!! I can’t recommend them enough.

August 8, 2022
Unprompted review
The Mortgage Partners  logo

Reply from The Mortgage Partners

Thank you Sam - it was a pleasure and a relief to be able to help you! And I loved the Doggy Snuggles!

Rated 5 out of 5 stars

Dedicated, friendly, professional

Dedicated, friendly, professional team; Hayley dealt us on two occasions and is amazing, always going the extra mile to help. Well done The Mortgage Partners!

August 2, 2022
Unprompted review
The Mortgage Partners  logo

Reply from The Mortgage Partners

Thank you so much - it has been great to deal with you again for your remortgage first and now your purchase which is always very exciting !

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