The Music Bank Knaresborough Reviews 

380
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and knowledgeable staff members who consistently provide expert advice, patient guidance, and wonderful instrument repair services. People also highlight the remarkably fast delivery times, fair and honest pricing, and the extensive range of musical instruments and accessories. Buyers are consistently impressed by the smooth online shopping experience and the helpful nature of the team. However, some customers noted occasional limitations in stock availability, missing accessories, or specific items not being immediately ready in store. Despite these minor inventory hiccups, consumers remain extremely happy with their overall purchases and the consistently reliable service provided.

What people talk about most

Product

Consumers find product to be positive and consistently highlight the excellent quality and accurate... See more

Staff

Customers consistently report positive experiences with staff, describing them as friendly, approachable, and... See more

Service

Clients share positive opinions on service, highlighting prompt and efficient experiences across the board.... See more

Price

Customers consistently note positive experiences with price, highlighting that items and services are very... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Music Bank in Knaresborough has been fantastic. They were very accommodating when we booked trial lessons for our 7-year-old daughter, and Matilda felt happy and confident from the start. By the... See more

Rated 5 out of 5 stars

Great shop I buy drum sticks/heads here and can honestly say they're as cheap as online and have never disappointed. Their offer isn't very drum-focussed but they have the last-minute bits you need.

Rated 5 out of 5 stars

I purchased a hand built acoustic guitar from an up and coming luthier based in Scotland. The guitar needed a pickup system fitting along with various tweaks and overall setup. Paul at TMBK was abso... See more

Rated 5 out of 5 stars

Lovely range of instruments, friendly staff, expert advice...the Music Bank is brilliant. We have bought a guitar, numerous music books and all kinds of accessories from the shop, and plan to keep vis... See more


Company details

  1. Musical Instrument Store

Written by the company

The Music Bank in Knaresborough sells a huge range of musical instruments.


Contact info

4.9

Excellent

TrustScore 5 out of 5

380 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(380)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent service , super fast delivery , knowledgeable and friendly staff ! Will be back 🎸🙂

August 29, 2025
Rated 5 out of 5 stars

I wish I could give The Music Bank…

I wish I could give The Music Bank Knaresborough more 🌟. The service and friendliness of the team is fantastic.
Paul Fox lowered the action on my Sigma electric acoustic, gave it a good service, new strings and I feel like I’ve picked up a new guitar tonight. They do not overcharge and their deals are very fair and honest!
I would highly recommend The Music Bank and will continue to support this business and recommend to my friends and family.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Superb set-up service

I have recently had a standard set-up carried out on my guitar by Paul. He has managed to completely transform the guitar from one that I struggled to play to one that is easy & comfortable. I bought the guitar (Japanese made Squire Stratocaster) new over 30 years ago but never really picked it up, always preferring to play others. We were in Knaresborough & came across The Music Bank. I went in to look at the superb range of guitars & equipment & noticed they offered a guitar set-up service. I returned with the Strat a few days later & explained to Paul what I was hoping to achieve from the set-up. I left the guitar for a couple of days. When I went back to collect it, I was amazed how different it was to play - superb!

In addition to this great service, everyone working in the store is knowledgeable & friendly. I would highly recommend The Music Bank & will certainly be returning in the future.

August 11, 2025
Unprompted review
Rated 3 out of 5 stars

problems sorted with no probs

The guitar arrived with problems which should have been picked up on a pre delivery check. The guitar was returned easily with no fuss or hassle.

July 23, 2025
The Music Bank Knaresborough logo

Reply from The Music Bank Knaresborough

Upon inspection, the instrument appears to be in good condition. However, I wanted to provide a quick tip for the tremolo arm. When inserting the tremolo arm, you'll notice a small grub screw. This screw needs to be tightened to properly hold the tremolo arm in position.

Rated 5 out of 5 stars

Friendly owner and team backing him up

This place is great. A really helpful and friendly team of experienced techs and salesmen. They allow you to make offers in their items, and the owner (Dave I believe his name is) is absolutely lovely. We made a deal on a piece of equipment that I was after, for a good price. My only issue is with the courier they use (parcel force) in which the item I ordered didn't turn up for nearly a week when it was supposed to be next day. Other than that I'm happy with the outcome and will be using this store again in the future. They have decent prices on a lot of new and secondhand gear, but you have to act quickly because when it's gone it's gone.

June 25, 2025
Rated 5 out of 5 stars

Great example of a well run small business

The world needs more small businesses that are well run and serve the community well like The Music Bank. I've been particularly impressed with their guitar tutor Adam who is inspiring me to improve and progress. All the team are really helpful and friendly with their expert advice.

July 7, 2025
Rated 5 out of 5 stars

A great music shop !

I had a great experience at this local music store. They offer an extensive range of instruments and gear at very reasonable prices. The staff are friendly, approachable, and clearly know their stuff. A special shoutout to guitar tech Paul, who did an excellent job setting up my guitar—it’s never played better. Highly recommended for musicians of all levels! - my new go to shop

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Electric Guitar Setup

I have a very old, very rare and very temperamental Levinson Blade. I took this in for a set-up, new nut and swap the bridge pickup. The wiring on the old Blades isn’t straight forward but Paul didn’t research and even contacted the current Levinson distributors to obtain the wiring diagrams. I know I can be a demanding customer but The Music Bank really went above and beyond. The setup is fantastic, this guitar has never played or sounded as good as it does now, I cannot recommend them highly enough. Thank you!

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Super friendly

Super friendly staff on the phone, desk and in the music lessons. My two children really enjoy their drum lessons and have learned so much. Staff have always been helpful whenever we’ve needed to change a lesson or day of the week etc

April 30, 2025
Rated 5 out of 5 stars

Recommended seller

Friendly, helpful staff. Guitar was set up perfectly, the nicest feeling guitar out of the box I've played. Next day delivery too. Would buy from them again

March 26, 2025
Rated 5 out of 5 stars

I’ll be back. 🎸😁

Popped in as I have a late friends acoustic guitar that needs a bit of tlc, I’ll be taking it in soon.
I was greeted by a friendly chap who I spoke to before taking a look round the shop. I left about half hour later, then went back and bought a Vox guitar amp for myself as I like to play a little.
All in all highly recommended.

March 31, 2025
Rated 5 out of 5 stars

Music Bank does great repairs

Music Bank does very good repairs at a competitive cost.I have a high end Tanglewood acoustic guitar I purchased there in the past.

Last week I accidentally dropped my guitar in its case…I had a 2 inch crack on the side edging on the lacquered top which needed repair.

Paul “ Foxy” the resident luthier checked the damage and gave me a good quote to repair the accident.
“Foxy” then contacted me to say another crack had emerged during repair.
To conclude “Foxy”, repaired the damage within the original quote. He even contacted main Tanglewood depot who assured him his repair was excellent in a difficult area to repair.

First class repair service. Thanks the Music Bank.

April 7, 2025
Unprompted review

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