Genuinly ! Have almost swapped all my oils over ! All my assesments are mostly from here ! Quality ! High standards costumer service is amazing ! If your sitting on the fence wondering wether to switc... See more
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Amazing scented oils Fast delivery Highly recommend to other wax melt makers to buy from here! The best spring awakening scent as well. Fast response on email when having an enquiry Love from... See more
I've been using The Oil Store UK since day one of starting my business and they continue to be one of my go-to suppliers. The quality of their fragrance oils is amazing easily some of the best I'v... See more
Received my first order yesterday and considering they've only launched on Wednesday dispatch time was amazing. Super happy with my order and already placing another 🙈 super strong scents, so many fa... See more
Company replied
Company details
Written by the company
The Oil Store supplies high quality fragrance oils to wax melt, candle, bath and body makers and other home fragranced product businesses. We supply free CLP with all of our fragrance oils, as well as unique Clamshells, glitter, mica powder and silicone moulds. We pride ourselves in being able to provide unique fragrances, affordable supplies and all high quality with fast shipping and excellent customer service.
Contact info
32 Castle Road, RH12 3NB, Horsham, United Kingdom
- 07496341411
- theoilstore@outlook.com
- theoilstoreuk.com
This oil company are amazing never had…
This oil company are amazing never had any issues always 100000% great customer service beautiful scents will never go anywhere else, always a pleasure to order my stock from xxx
September 5, 2022
Unprompted review
Reply from Theoilstoreuk
Thank you so much! Your review means the world!
Absolutely love The Oil Store!
Absolutely love The Oil Store!! Amazing quality, super strong oils, stunning glitters and extremely open and honest about all aspects of this blossoming new business. All topped off with the wonderful Alex! Im so so glad I found The Oil Store ❤️
September 5, 2022
Unprompted review
Reply from Theoilstoreuk
Thank you so much! Your review means the world!
Not for me
I have repeatedly contacted this store regarding a fragrance oil but all they say is "coming very soon"," next week", " we have it but haven't bottled it yet" ... I have waited over 2 months and it is still not on their website - I won't bother contacting them again!
September 4, 2022
Unprompted review
Reply from Theoilstoreuk
Hi Claire,
I am so sorry you feel The Oil Store is not for you. The fragrance oil you are referring to is Blue Grotto as per your email, it has not been two months as we did not advertise this fragrance two months ago. You emailed us at the end of July when we stated the oil was coming soon, at that time we were getting the oil made for us, and as you can understand once the oil is made it’s sent for us to test, we test all of our fragrance oils before they are put on sale and this can take some time, we then went on our summer holiday, which was advertised all over our website and social media. The new oils were always advertised to go live upon our return which was the end of August. At the minute we are still a family run business, so we didn’t have anyone to bottle up the oils when we were away. The oils are now available on the website as advertised.
Again, we are truly sorry you feel we are not for you.
Many Thanks,
Alex
Absolutely amazing oil company
Absolutely amazing oil company. Always bringing out the best new scents. The quality of these oils are strong, my customers love them! Fast shipping & the owner is so helpful.
September 2, 2022
Reply from Theoilstoreuk
Thank you so so much for your review, it means the world!
Amazing service
Amazing service, strong scents that last. Definitely be using again! ❤️
August 30, 2022
Unprompted review
Reply from Theoilstoreuk
Thank you so so much for your review, it means the world!
Amazing fragrances
Amazing fragrances, unique clamshells and will be a repeat buyer!
August 23, 2022
Unprompted review
Reply from Theoilstoreuk
Thank you so much for your review! It means the world!
Customer service and support can be improved
The actual scents are quite nice. Thought I would try this company as it was recommended by a friend, but I was not impressed with the customer care side. As a new customer I would pull out all the stops and rectify issues. It was my fault I had not clearly asked for CLP labels, I did not receive any email from them as they said they sent one to check, I also checked my spam, but then sent me a link to order some! Happy to buy them as it's my fault for not making it clear, bit just felt as a first time buyer a little more nurturing could of been done as IV never ordered from them before, needless to say, I will be sticking to my regular suppliers as customer service and support is equally as important to me as the product.
August 23, 2022
Reply from Theoilstoreuk
Hi Mandi,
I am so sorry you feel this way. Customer service is really important to us! You emailed us once you received your products and asked where your CLP was, we have the CLP section on our website and as those were left blank we normally assume CLP is not needed. We did email you asking if you required this, I am unsure why you never received this. We explained you can purchase CLP labels separately for all of our fragrances and sent you the link to this.
Again, we really do try and go above and beyond for all of our customers, as we would not have a business without you.
Many Thanks,
Alex
Fabulous oils strong and long lasting
Fabulous oils strong and long lasting, building their scent list frequently with good scents and great quality. I haven't had a bad oil yet so I'm very happy
July 27, 2022
Unprompted review
Reply from Theoilstoreuk
Thank you SO much! It means the world!
Fantastic service oils are amazing…
Fantastic service oils are amazing super strong , glitters supper bright beautiful colours . moulds super excited to start making up x
July 23, 2022
Unprompted review
Reply from Theoilstoreuk
Thank you so so much for your review! It means the world!
Professional service and value for…
Professional service and value for money, definitely be buying again.
July 11, 2022
Reply from Theoilstoreuk
Thank you so so much! It means the world!
Amazing oils
Amazing oils, I’m sooo impressed with everyone I’ve tried!!
June 30, 2022
Unprompted review
Reply from Theoilstoreuk
Thank you so much for your review! It means the world!
Brilliant service beautiful strong oils…
Brilliant service beautiful strong oils highly recommended will be using again.
June 30, 2022
Reply from Theoilstoreuk
Thank you so much for your review! It means the world!
I think I’ve found my new supplier 😍…
I think I’ve found my new supplier 😍 their oils are absolutely stunning and honestly smell incredible! Thank you so much! I will definitely be a regular customer and can’t wait to place another order with you x
June 29, 2022
Reply from Theoilstoreuk
Thank you so much for your review! It means the world!
Fantastic!
Fantastic!! excellent fragrance oils and well packed. Will definitely order more .
Thankyou!
June 29, 2022
Reply from Theoilstoreuk
Thank you so much for your review! It means the world!
Really pleased
The website was really easy to navigate, and well presented. My order was dispatched really quickly. The oils smell incredible and have proved to be great during my testing. I love all of the glitters that I received. The customer service seems to be great in the customer fb group.
June 29, 2022
Reply from Theoilstoreuk
Thank you so much for your review! It means the world!
TheOilStoreUk.Com
Received my first order yesterday and considering they've only launched on Wednesday dispatch time was amazing. Super happy with my order and already placing another 🙈 super strong scents, so many favourites already bum bum cream, strawberry pound cake, jammy time, clouds, the list goes on. The clamshells are amazing and glitters are just beautiful. I can't wait to see what's ahead with TheOilStoreUk
June 25, 2022
Unprompted review
Reply from Theoilstoreuk
Thank you so much for your review! It means the world!
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