The One Stop Money Shop Reviews 

545
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast application process and the quick transfer of funds directly into their bank accounts when they face unexpected financial emergencies requiring immediate assistance. People also deeply appreciate the helpful and professional staff who provide clear communication and support, making the entire borrowing procedure smooth and stress-free. However, some people mentioned issues with payment schedules, leading to unexpected bank charges and confusion over billing dates. A few reviewers also experienced difficulties regarding account management, noting that transactions and scheduled withdrawals were occasionally handled incorrectly and causing unnecessary stress.

What people talk about most

Service

Customers consistently note positive experiences with service, describing the overall process as quick,... See more

User experience

Clients share positive opinions on user_experience, highlighting a very smooth and straightforward process... See more

Customer service

People report positive experiences with customer service, noting that staff are experienced and answer all... See more

Payment

Reviewers highlight positive aspects of payment, noting that the process is straightforward and fast, with... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as efficient, pleasant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely grateful for approving my loan given my low credit score. But they could see I have much recent history of consistently repairing that. From there the process was quick concise and efficient... See more

Company replied

Rated 5 out of 5 stars

Super straight forward to use and for people like me that have a rubbish credit rating they give you a chance I had an emergency that I had no money to pay for and they helped me out of a super stress... See more

Company replied

Rated 5 out of 5 stars

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

Company replied

Rated 5 out of 5 stars

Easy, quick and reliable, since the beginning, just a few hours and they sent me the money,in a very hard situation they were there to help me, strongly recommend

Company replied


Company details

  1. Loan Agency

About The One Stop Money Shop

Written by the company

Whatever your circumstances, including bad credit history, if you are looking for a loan with friendly local service, The One Stop Money Shop can help.

Apply for a loan


About us

The One Stop Money Shop was founded in 2002 and originally started as a credit broker for short term affordable loans. The business later transformed into an online money lender as it continues to operate today.

Based in Wakefield, Yorkshire, we are proud to our northern roots and to be serving the whole of the UK with a flexible, instalment loan product. Moving away from the traditional payday loan product, we are pleased to offer loans repaid over 6,9 and 12 months which give customers greater flexibility and breathing space to repay their loans.

The One Stop Money Shop is a fully authorised lender under the Financial Conduct Authority, registration number 713424.

As an authorised firm, we have demonstrated our commitment to provide safe and transparent financial products with our customers' best interests at heart.

We carry out a series of checks to ensure that customers can afford to repay our loans without falling into financial difficulty and being clear and transparent is part of the company culture and centre to everything we do.

How to apply for a loan

Visit our website and complete our simple online loan application form. You'll receive a decision within minutes.

More information

For more information, please visit our website or click one of the following links.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

545 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(545)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

Good customer service

June 13, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We are grateful that you took the time out to leave us a review. Your feedback is much appreciated

Rated 5 out of 5 stars

The service is very fast and got my…

The service is very fast and got my money within one hour

June 10, 2025
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Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Very quick and simple to set up

Very quick and simple to set
Up . Great communication and efficiency. Would highly recommend and this has helped me to get back on track with my finances in difficult times . Thank you

June 10, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Good quick and easy.

Good quick and easy.

June 6, 2025
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Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Really helpful

Really helpful, and quick to sort out and provide a cost effective loan. Thank you would definitely recommend.

June 4, 2025
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Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 4 out of 5 stars

Easy do online application help my…

Easy do online application help my emergency financially problem helpful staff to assess my application

June 4, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

It was really quick and easy process…

It was really quick and easy process without asking too much details.I would say to choose them for small loan if anyone require that type of loan.
I have one more question - "does money shop offer 2nd loan at a same time?"

June 3, 2025
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs.

Rated 1 out of 5 stars

This company is misguiding and…

This company is misguiding and misleading .I have been an old customer and paid 2 loans without missing one single payment .i ask for the 3 rd loan they say I am accepted and deny in 1 hour to say I can’t afford .What a joke I paid 707 gbp in one payment to clear my last loan and they doubt my affordability .They surely need to change their team who access clients and stop cheating people by misguiding them and spoiling their credits .They need more interest and if you pay early, they deny you straight .I Will post this on social circle as well.

May 30, 2025
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you for taking the time to leave a review - We are sorry that you are unhappy your recent loan application was declined. We have to follow strict rules regarding early settlement and re-borrowing to ensure we meet AML requirements and also to adhere to FCA guidelines regarding repeat lending after short periods of time.

Rated 5 out of 5 stars

Really good

Really good

May 2, 2025
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Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 5 out of 5 stars

Helped me out in need would highly…

Helped me out in need would highly recommend to family and friends 10/10

May 9, 2025
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Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Easy to apply

Easy to apply, no problems,really straight forward

May 9, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Was quick to release funds and very…

Was quick to release funds and very helpful over the phone until i got it right.

May 8, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

My first time experiencing The One Stop…

My first time experiencing The One Stop Money Shop was a good one with straightforward Application and once approved it was a swift transaction transfer within hours into my bank account.
Recommend Company.

May 8, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Great

Great. Easy transaction

May 8, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand.

Rated 5 out of 5 stars

You have helped me out a great deal and…

You have helped me out a great deal and made my day. I can now treat my daughters who I've not seen since Christmas. Thank you 🤗🤗

May 6, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We are grateful that you took the time out to leave us a review. Your feedback is much appreciated

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