The One Stop Money Shop Reviews 

545
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the online application process is extremely fast, wonderfully straightforward, and very easy to complete without experiencing any unnecessary hassle. People also deeply appreciate the remarkably helpful staff members who consistently provide clear communication, professional guidance, and quick financial support during unexpected personal emergencies. Some reviewers were not happy with customer service, mentioning unprofessional behavior, a lack of empathy, and extremely unhelpful assistance from the support team. A few other people also felt that confusing payment schedules, early withdrawals, and slow application processing times caused significant financial difficulties.

What people talk about most

Service

Users describe positive interactions with service, highlighting a quick, efficient, and professional... See more

User experience

Customers had positive experiences with user_experience, frequently describing the process as smooth, quick,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt assistance and... See more

Payment

People report positive experiences with payment, highlighting the very straight forward process and fast... See more

Staff

Clients share positive opinions on staff, highlighting that team members are efficient, pleasant, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely grateful for approving my loan given my low credit score. But they could see I have much recent history of consistently repairing that. From there the process was quick concise and efficient... See more

Company replied

Rated 5 out of 5 stars

Super straight forward to use and for people like me that have a rubbish credit rating they give you a chance I had an emergency that I had no money to pay for and they helped me out of a super stress... See more

Company replied

Rated 5 out of 5 stars

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

Company replied

Rated 5 out of 5 stars

Easy, quick and reliable, since the beginning, just a few hours and they sent me the money,in a very hard situation they were there to help me, strongly recommend

Company replied


Company details

  1. Loan Agency

About The One Stop Money Shop

Written by the company

Whatever your circumstances, including bad credit history, if you are looking for a loan with friendly local service, The One Stop Money Shop can help.

Apply for a loan


About us

The One Stop Money Shop was founded in 2002 and originally started as a credit broker for short term affordable loans. The business later transformed into an online money lender as it continues to operate today.

Based in Wakefield, Yorkshire, we are proud to our northern roots and to be serving the whole of the UK with a flexible, instalment loan product. Moving away from the traditional payday loan product, we are pleased to offer loans repaid over 6,9 and 12 months which give customers greater flexibility and breathing space to repay their loans.

The One Stop Money Shop is a fully authorised lender under the Financial Conduct Authority, registration number 713424.

As an authorised firm, we have demonstrated our commitment to provide safe and transparent financial products with our customers' best interests at heart.

We carry out a series of checks to ensure that customers can afford to repay our loans without falling into financial difficulty and being clear and transparent is part of the company culture and centre to everything we do.

How to apply for a loan

Visit our website and complete our simple online loan application form. You'll receive a decision within minutes.

More information

For more information, please visit our website or click one of the following links.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

545 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(545)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick and easy form to fill out

Very quick and easy form to fill out

May 6, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand

Rated 5 out of 5 stars

Easy

Easy, quick and effortless 100% recommendation from me

May 2, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand

Rated 1 out of 5 stars

They have said i am approved went on my…ng

They have said i am approved went on my account agreed for contract,gave my account details they gave me a contract and a direct debit mandate .after 1 hour they decline as it says its not eligible.please stay away as they are ruining your credit rating by applying and actually being denied

April 22, 2025
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you for your reply. We perform soft searches so this will have no effect on your credit rating. We assume you were provisionally approved but then failed final underwriting. I can appreciate how frustrating this can be but we must underwrite very carefully

Rated 5 out of 5 stars

Quick and easy to deal with got my loan…

Quick and easy to deal with got my loan payment within the time they said

April 11, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

good service

April 4, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 5 out of 5 stars

Easy application and quick…

Easy application and quick process...Helpful! Thank you.

April 10, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We are grateful that you took the time out to leave us a review. Your feedback is much appreciated

Rated 5 out of 5 stars

Outstanding...

I have borrowed from One Stop for 3 times and their customer service is outstanding. They don't only look at your credit score but also your finance circumstances and your affordability. I feel very welcoming to apply every time I need their help. Thank you.

April 9, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Easy

Easy, quick and answered the phone call when I needed to change a few details!

April 8, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We are grateful that you took the time out to leave us a review. Your feedback is much appreciated

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service

April 8, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Very easy to apply and quick results

Very easy to apply and quick results. Definitely recommend

April 4, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Very good and very helpful

Very good and very helpful

April 3, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Simple to apply

Simple to apply, the process was easy to follow and straightforward. No hassle and funds with 12 hours of application.

March 18, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 5 out of 5 stars

I don’t think anything went wrong

I don’t think anything went wrong. I believe a job well done and I can recommend your company to anyone.

March 18, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop Moneyshop is thrilled to receive such great rating, thank you

Rated 5 out of 5 stars

Easy to apply

Easy to apply. Quick and professional

March 17, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Quick great service

Quick great service

March 7, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Excellent service

Excellent service

March 12, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 1 out of 5 stars

I have reported this business to the…

I have reported this business to the advertising standards agency and FCA for FALSE ADVERTISING. Their website CLEARLY states that they take every application on its own merit and have an underwriting team who look at each application. This is a blatant lie as once I had input my details on their website it IMMEDIATELY said they could not help.
Liars who will face the repercussions of their nonsense.

EDIT: The response is nonsense as I have been in employment my whole adult life.
My review is still totally valid.
EDIT: Further to my previous comments, I have no further wish to perform anything with you. My report for false advertising is still sent and you may want to learn how to spell admin as I assume that is what the email address should state instead of 'amdin'. Clearly shows the lack of credibility as a business. Do better.

March 10, 2025
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

A set of basic criteria is in place for all applications. Our website does state you need to be in full time employment for > 6 months.
If you send us your contact details we can forward your application form for you to review. Please email admin@theonestopmoneyshop.co.uk

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