The One Stop Money Shop Reviews 512

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the straightforward and efficient service, noting the ease of the application process and the quick transfer of funds. Many people appreciate the helpful and professional staff, finding the customer service to be excellent and supportive, especially when facing unexpected financial needs. The overall user experience is consistently described as smooth and stress-free, with many expressing satisfaction with the speed and reliability of the service. However, some reviewers were not happy with aspects of their experience, citing issues with payment arrangements and communication. A few people mentioned encountering rude or aggressive staff members and felt bullied regarding repayment plans, particularly when facing financial difficulties. There were also instances where customers felt their requests for payment flexibility were rejected or that the company was uncooperative with debt management plans.

What people talk about most

Service

Clients share positive opinions on service, highlighting its efficiency and professionalism. Many customers... See more

Payment

People report ambiguous experiences with payment. Many consumers praise the quick application process and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe the process as fast,... See more

Staff

Consumers generally find the staff to be helpful and efficient. Many reviewers praise the clear... See more

Customer service

Users describe positive interactions with customer service. Many customers found the service professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super straight forward to use and for people like me that have a rubbish credit rating they give you a chance I had an emergency that I had no money to pay for and they helped me out of a super stress... See more

Company replied

Rated 5 out of 5 stars

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

Company replied

Rated 5 out of 5 stars

Very quick and simple to set Up . Great communication and efficiency. Would highly recommend and this has helped me to get back on track with my finances in difficult times . Thank you

Company replied

Rated 5 out of 5 stars

It was really quick and easy process without asking too much details.I would say to choose them for small loan if anyone require that type of loan. I have one more question - "does money shop offer... See more

Company replied


Company details

  1. Loan Agency

About The One Stop Money Shop

Written by the company

Whatever your circumstances, including bad credit history, if you are looking for a loan with friendly local service, The One Stop Money Shop can help.

Apply for a loan


About us

The One Stop Money Shop was founded in 2002 and originally started as a credit broker for short term affordable loans. The business later transformed into an online money lender as it continues to operate today.

Based in Wakefield, Yorkshire, we are proud to our northern roots and to be serving the whole of the UK with a flexible, instalment loan product. Moving away from the traditional payday loan product, we are pleased to offer loans repaid over 6,9 and 12 months which give customers greater flexibility and breathing space to repay their loans.

The One Stop Money Shop is a fully authorised lender under the Financial Conduct Authority, registration number 713424.

As an authorised firm, we have demonstrated our commitment to provide safe and transparent financial products with our customers' best interests at heart.

We carry out a series of checks to ensure that customers can afford to repay our loans without falling into financial difficulty and being clear and transparent is part of the company culture and centre to everything we do.

How to apply for a loan

Visit our website and complete our simple online loan application form. You'll receive a decision within minutes.

More information

For more information, please visit our website or click one of the following links.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

512 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Hello so helpful and really done so…

Hello so helpful and really done so first thanks a lot really appreciated
Yours Adam

May 5, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 5 out of 5 stars

Very quick to apply and paid out in a…

Very quick to apply and paid out in a couple of hours. Thank you!

May 1, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Quick

Quick, easy, simple

March 5, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs.

Rated 1 out of 5 stars

Poor service

Poor service, left me 2 days then said refused and email was sent 2 days ago. No email sent by this company. Poor customer service.

April 22, 2026
Unprompted review
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Reply from The One Stop Money Shop

There are times when additional checks are carried out and applications fail at this stage. We did reply to your email explaining that all applications which get rejected receive a system generated decline email that my of fallen into your junk folder. I’m sorry to hear that your experience with your application wasn’t what you had hoped it to be.

Rated 5 out of 5 stars

Quick and easy.

April 10, 2026
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Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Just such a positive experience and…

Just such a positive experience and helpful. And that is no exaggeration
Very cool 😎

April 7, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 5 out of 5 stars

Returning customer great bunch of…

Returning customer great bunch of staff straight forward application always paid on time with no missed payment so wasn't realy an isue for me but very straight forward process

April 8, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Fast

Fast, easy and fair

April 8, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Great customer service very…

Great customer service very professional and fast payment thanks

March 18, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Easy straight forward no nonsense forms…

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

February 11, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

You are amazing

You are amazing

March 16, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 1 out of 5 stars

Waste of time,!

They'll get your bank details, send you an email of congratulations. Get you to sign contract there will be money in and your kids won't be hungry or cold anymore. Then send you a stupid email next day of refusal. Avoid!!!

March 16, 2026
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you for your feedback and taking the time to review our service. I’m sorry to hear that your experience with your application wasn’t what you had hoped it to be. There are times when additional checks are carried out before the final decision. We have requested further information so we can review more in depth but you have not provided this so we cannot assist further

Rated 5 out of 5 stars
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

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