The One Stop Money Shop Reviews 

545
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the loan application process is exceptionally fast, straightforward, and very easy to complete. People also appreciate the prompt disbursement of funds, which usually arrive in their bank accounts within a few hours. Consumers consistently describe the staff as polite, professional, and genuinely helpful when facing unexpected financial needs. Some reviewers were not happy with payment schedules, noting unexpected deductions or difficulties correctly managing collection dates. A few other people also felt that customer support could be unprofessional or unhelpful when dealing with unexpected repayment issues.

What people talk about most

Service

Customers consistently note positive experiences with service, describing the overall process as quick,... See more

User experience

Clients share positive opinions on user_experience, highlighting a very smooth and straightforward process... See more

Customer service

People report positive experiences with customer service, noting that staff are experienced and answer all... See more

Payment

Reviewers highlight positive aspects of payment, noting that the process is straightforward and fast, with... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as efficient, pleasant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely grateful for approving my loan given my low credit score. But they could see I have much recent history of consistently repairing that. From there the process was quick concise and efficient... See more

Company replied

Rated 5 out of 5 stars

Super straight forward to use and for people like me that have a rubbish credit rating they give you a chance I had an emergency that I had no money to pay for and they helped me out of a super stress... See more

Company replied

Rated 5 out of 5 stars

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

Company replied

Rated 5 out of 5 stars

Easy, quick and reliable, since the beginning, just a few hours and they sent me the money,in a very hard situation they were there to help me, strongly recommend

Company replied


Company details

  1. Loan Agency

About The One Stop Money Shop

Written by the company

Whatever your circumstances, including bad credit history, if you are looking for a loan with friendly local service, The One Stop Money Shop can help.

Apply for a loan


About us

The One Stop Money Shop was founded in 2002 and originally started as a credit broker for short term affordable loans. The business later transformed into an online money lender as it continues to operate today.

Based in Wakefield, Yorkshire, we are proud to our northern roots and to be serving the whole of the UK with a flexible, instalment loan product. Moving away from the traditional payday loan product, we are pleased to offer loans repaid over 6,9 and 12 months which give customers greater flexibility and breathing space to repay their loans.

The One Stop Money Shop is a fully authorised lender under the Financial Conduct Authority, registration number 713424.

As an authorised firm, we have demonstrated our commitment to provide safe and transparent financial products with our customers' best interests at heart.

We carry out a series of checks to ensure that customers can afford to repay our loans without falling into financial difficulty and being clear and transparent is part of the company culture and centre to everything we do.

How to apply for a loan

Visit our website and complete our simple online loan application form. You'll receive a decision within minutes.

More information

For more information, please visit our website or click one of the following links.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

545 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(545)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No fuss just a direct answer good…

No fuss just a direct answer good company would recommend

May 8, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 1 out of 5 stars

Avoid… already had a loan approved and…

Avoid… already had a loan approved and paid back (cancelled). Decided I needed the loan after all so reapplied, provisionally accepted but then declined. Obviously not following a correct progress as my information is exactly the same when they accepted the loan first time. All unnecessary and wasting time.

June 11, 2026
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We’re glad to hear your previous loan was successfully repaid. Loan approvals are based on a range of factors, and a recent repayment doesn’t automatically guarantee approval for a new application—especially if applied for shortly after settlement. We did waive additional cost to which you were happy about. Sorry we are unable to offer you further funds at this present time.

Rated 5 out of 5 stars

A very good company

Easy, quick and reliable, since the beginning, just a few hours and they sent me the money,in a very hard situation they were there to help me, strongly recommend

June 2, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Very as a first time user.

Very as a first time user.

June 2, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We're happy to see that you had a 5-Star experience using The One Stop MoneyShop. Thank you so much for sharing.

Rated 5 out of 5 stars

I got helped on time when i needed…

I got helped on time when i needed money most! Thank you so much and continue helping in times of need.

June 1, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Simple and fast

June 2, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Excellent service

June 1, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We're happy to see that you had a 5-Star experience using The One Stop MoneyShop. Thank you so much for sharing.

Rated 5 out of 5 stars

The application was very easy to…

The application was very easy to follow.
The communication is excellent.
Thank you

May 14, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

Timely and easy navigation

Timely and easy navigation

May 7, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

It was very quick and easy with no…

It was very quick and easy with no problems great service thank you

May 12, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Thanks very good helpful

Thanks very good helpful

May 8, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

True to their word

True to their word. No hassle & easy

May 8, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

5 star

10/10 excellent

May 7, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 5 out of 5 stars

Highly recommend this lender

It was such a quick and easy process and I got a reply straight away highly recommended the one stop money shop.

May 6, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

It was easy to sort got the help that I…

It was easy to sort got the help that I needed quickly

May 7, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Hello so helpful and really done so…

Hello so helpful and really done so first thanks a lot really appreciated
Yours Adam

May 5, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 5 out of 5 stars

Very quick to apply and paid out in a…

Very quick to apply and paid out in a couple of hours. Thank you!

May 1, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Quick

Quick, easy, simple

March 5, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs.

Rated 1 out of 5 stars

Poor service

Poor service, left me 2 days then said refused and email was sent 2 days ago. No email sent by this company. Poor customer service.

April 22, 2026
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

There are times when additional checks are carried out and applications fail at this stage. We did reply to your email explaining that all applications which get rejected receive a system generated decline email that my of fallen into your junk folder. I’m sorry to hear that your experience with your application wasn’t what you had hoped it to be.

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