The One Stop Money Shop Reviews 

546
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast application process and the quick transfer of funds directly into their bank accounts when they face unexpected financial emergencies requiring immediate assistance. People also deeply appreciate the helpful and professional staff who provide clear communication and support, making the entire borrowing procedure smooth and stress-free. However, some people mentioned issues with payment schedules, leading to unexpected bank charges and confusion over billing dates. A few reviewers also experienced difficulties regarding account management, noting that transactions and scheduled withdrawals were occasionally handled incorrectly and causing unnecessary stress.

What people talk about most

Service

Customers consistently note positive experiences with service, describing the overall process as quick,... See more

User experience

Clients share positive opinions on user_experience, highlighting a very smooth and straightforward process... See more

Customer service

People report positive experiences with customer service, noting that staff are experienced and answer all... See more

Payment

Reviewers highlight positive aspects of payment, noting that the process is straightforward and fast, with... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as efficient, pleasant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely grateful for approving my loan given my low credit score. But they could see I have much recent history of consistently repairing that. From there the process was quick concise and efficient... See more

Company replied

Rated 5 out of 5 stars

Super straight forward to use and for people like me that have a rubbish credit rating they give you a chance I had an emergency that I had no money to pay for and they helped me out of a super stress... See more

Company replied

Rated 5 out of 5 stars

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

Company replied

Rated 5 out of 5 stars

Easy, quick and reliable, since the beginning, just a few hours and they sent me the money,in a very hard situation they were there to help me, strongly recommend

Company replied


Company details

  1. Loan Agency

About The One Stop Money Shop

Written by the company

Whatever your circumstances, including bad credit history, if you are looking for a loan with friendly local service, The One Stop Money Shop can help.

Apply for a loan


About us

The One Stop Money Shop was founded in 2002 and originally started as a credit broker for short term affordable loans. The business later transformed into an online money lender as it continues to operate today.

Based in Wakefield, Yorkshire, we are proud to our northern roots and to be serving the whole of the UK with a flexible, instalment loan product. Moving away from the traditional payday loan product, we are pleased to offer loans repaid over 6,9 and 12 months which give customers greater flexibility and breathing space to repay their loans.

The One Stop Money Shop is a fully authorised lender under the Financial Conduct Authority, registration number 713424.

As an authorised firm, we have demonstrated our commitment to provide safe and transparent financial products with our customers' best interests at heart.

We carry out a series of checks to ensure that customers can afford to repay our loans without falling into financial difficulty and being clear and transparent is part of the company culture and centre to everything we do.

How to apply for a loan

Visit our website and complete our simple online loan application form. You'll receive a decision within minutes.

More information

For more information, please visit our website or click one of the following links.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

546 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(546)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor service

Poor service, left me 2 days then said refused and email was sent 2 days ago. No email sent by this company. Poor customer service.

April 22, 2026
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

There are times when additional checks are carried out and applications fail at this stage. We did reply to your email explaining that all applications which get rejected receive a system generated decline email that my of fallen into your junk folder. I’m sorry to hear that your experience with your application wasn’t what you had hoped it to be.

Rated 5 out of 5 stars

Quick and easy.

April 10, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Just such a positive experience and…

Just such a positive experience and helpful. And that is no exaggeration
Very cool 😎

April 7, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 5 out of 5 stars

Returning customer great bunch of…

Returning customer great bunch of staff straight forward application always paid on time with no missed payment so wasn't realy an isue for me but very straight forward process

April 8, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Fast

Fast, easy and fair

April 8, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Great customer service very…

Great customer service very professional and fast payment thanks

March 18, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Easy straight forward no nonsense forms…

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

February 11, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

You are amazing

You are amazing

March 16, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 1 out of 5 stars

Waste of time,!

They'll get your bank details, send you an email of congratulations. Get you to sign contract there will be money in and your kids won't be hungry or cold anymore. Then send you a stupid email next day of refusal. Avoid!!!

March 16, 2026
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you for your feedback and taking the time to review our service. I’m sorry to hear that your experience with your application wasn’t what you had hoped it to be. There are times when additional checks are carried out before the final decision. We have requested further information so we can review more in depth but you have not provided this so we cannot assist further

Rated 5 out of 5 stars
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Life Savers

Life Savers.
The process was smooth and easy. No hassles whatsoever, once you meet the requirements. And repayment is not bad at all.
I highly recommend them.

March 11, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop Moneyshop is thrilled to receive such great rating, thank you.

Rated 5 out of 5 stars

Fast and reliable

Very efficient and quick, was surprised at how smooth the process was! Defiantly recommend as a quick stop gap.

November 4, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

Fast and easy to deal with plus very…

Fast and easy to deal with plus very professional.

March 9, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Very helpful quick and easy thank you…

Very helpful quick and easy thank you easy to do and cheap payments 👍

March 6, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

Easy to apply simple process brilliant…

Easy to apply simple process brilliant service thanks again

March 6, 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Very easy

Very easy process

May 7, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 1 out of 5 stars

Happy to have you guys,it helps a lot

Happy to have you guys,it helps a lot

February 12, 2026
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Reply from The One Stop Money Shop

We are grateful that you took the time out to leave us a review is there anything else we could have done to improve on the one star review.

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