As always the service from The Online Letting Agents (TOLA) was superb.Within 48 hours of the property being listed it was let at the asking price. Likewise the customer service throughout was excelle... See more
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Excellent service this is the second time that I used their services to create an online APT with electronic signatures. They gave me information that I needed to comply, was very prompt and professi... See more
I used this company for the letting of a flat 3 years ago, and I used them again recently. 5 stars both times. I had previously used an online competitor, who were cheaper with a better website, but... See more
Company replied
I have used this company on multiple occassions over more than a decade. Professional, expert, value for money and very personable. Its always a terrific experience.
Company details
- Property Management Company
- also in
- Apartment Rental Agency
- Commercial Real Estate Agency
- Real Estate Agency
- Real Estate Agents
- Real Estate Rental Agency
Written by the company
We advertise properties on the UK's leading property websites for minimal cost, and deal with all of the administrative work, including comprehensive reference checks and a contract! A simple solution for hands-on landlords!
Contact info
Diss Business Hub, Hopper Way, IP22 4GT, Diss, United Kingdom
- 03300 883973
- info@theonlinelettingagents.co.uk
- theonlinelettingagents.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Amazing service at an amazing cost 😀
They made the process so very easy for us and we felt safe, knowing that they knew what they were talking about, at such a reasonable price too. Thank you Online Lettings.
November 22, 2024
Unprompted review
The Online Letting Agents continue to provide 5 star service.
The Online Letting Agents continue to provide 5 Star service at great rates. I started using them to let out a flat in 2014 and although they must have grown in that time they still make you feel that you are their most important client - they answer queries almost immediately and they make the process of advertising, collating prospective tenants, issuing and signing or contracts and collecting deposits so very easy. I feel absolutely confident in their processes and procedures. They provide current, legal information that makes a novice landlord feel in control of the process.
November 22, 2024
Unprompted review
Excellent service provided throughout
Excellent service provided throughout. From start to finish The Online Letting Agents have been provided a very effective professional service. Every time I need to find a new tenant I go to this dependable company who always deliver a convenient and efficient way advertise the properties and filter the interest to only pass on the right prospective tenants.
October 31, 2024
Unprompted review
Excellent management agency
Excellent management agency. I am a private landlord and have been working with TOLA for over two years and I could not be happier. They are fast, straight forward, care about my interests whilst always being kind & fair to the tenants. Highly recommended!
October 29, 2024
Unprompted review
I can highly recommend this company…
I can highly recommend this company with its a first class service and fast response times to any issues with a property let. They have supported and guided me all the way through what has been a difficult tenancy, all the way through to a new tenant.
October 24, 2024
Unprompted review
They are so, so great...
They are so, so great:
* Very friendly and approachable
* Quick, efficient and accurate communications
* Unbeatable pre, during and post tenancy setup support
* Very cost efficient
* Seriously why would you go elsewhere?
October 23, 2024
Unprompted review
A gem to have found
I've been very impressed by the personal and responsive service in setting up our rental properties, and then renting them out. Easy to use and good communications. A gem to have found.
September 21, 2024
Unprompted review
The best letting agent I’ve ever used…
Without doubt the best letting agent I’ve ever used. Seriously impressed by the service, and incredibly good value compared to using a high street agent. Both Eleanor and Magda were a pleasure to deal with, and offered me great advice over the phone and on email, and were very easy to get ahold of. I will definitely just be using TOLA from now on, and couldn’t recommend them highly enough!
August 30, 2024
Unprompted review
This is the third time we have used…
This is the third time we have used them. Very good and quick service every time Thank you
August 1, 2024
Unprompted review
Great service as always
Great service as always,
I have used TOLA for four years now and the service has always been first class
July 29, 2024
Unprompted review
Great company
I have used the online letting agency for around 10 years now. They are efficient and helpful and good value for money.
August 1, 2024
Unprompted review
They were helpful in giving advice…
They were helpful in giving advice about pricing. It was a all processed quickly and efficiently once I had a tenant in place. 😊
July 17, 2024
Unprompted review
Brilliant All Around
Brilliant Service. Used TOLA for years now and always get inundated with quality tenants.
Wouldn't use anyone else, they are just so good.
July 17, 2024
Unprompted review
Dim youngsters left alone to man the office
I paid them nearly £350 on a Friday and they didn't advertise it at all over the weekend. There was a dim girl / boy in the office alone till 2pm on Saturday who said she/ he wasn't very good at tech and coudn't get it onto Rightmove so I gave up and asked for a refund.
June 15, 2024
Unprompted review
Reply from The Online Letting Agents Ltd
Hi Jan, Thank you for your extremely rude review. We do not have any youngsters working here, we have fully trained letting agents with years of experience. The person you spoke to is very professional and has a very different story to tell on your interaction. It was explained to you that there was a system issue with Rightmove and that we unfortunately couldn't take your property live until that issue was resolved on Monday when they were open. As you didn't want to wait, you requested a refund which we were very happy to process the next working day. I note with great interest that your property seems to have been listed with several other agents in quick succession too and you've left several one star reviews for them as well... Maybe the common denominator isn't the agents?
Good customer service again.
The issue has been resolved satisfactorily with full satisfaction. It was great to deal with Sarah.
June 12, 2024
Unprompted review
Reply from The Online Letting Agents Ltd
Hi Charan, Thanks for taking the time to leave your feedback. I can see that you ordered your new advert with us at 6.35pm on Monday, after we were closed, and by 9.48am the following day your advert was live. So far we have forwarded you in the region of 50 enquiries. When you tried to call last night, around 8pm, and again this morning before 9am, our offices were closed and no voicemails or emails were left. I note you did leave a voicemail at 9.09am this morning. Early mornings are particularly busy for us so it can take a little longer to respond as we work through enquiries on a first come first served basis. As we were approaching your voicemail you called back in at 10.32am and we were able to answer that call straight away, we confirmed your requested changes at 10:46am via email and also responded to a couple of your emails after that within a few minutes. We will always do our best to return calls or respond to emails as soon as is practicably possible. You can see from our other reviews, and will know from your previous experience with us, that speed of response is one of our particular strengths.
Customer over 10 years
We have been using The Online Letting Agency for over 10 years. They have always been helpful, professional and found us good tenants.
May 3, 2024
Unprompted review
I’ve used Online lettings several times…
I’ve used Online lettings several times now and always recommend them to friends and family. They are professional courteous and fab at what they do!!
One of the very few organizations that actually answer the phone!!
Ivana O’Brien
April 22, 2024
Unprompted review
My go to letting agent
Have used the services of online letting agents several times and always found the service to be extremely efficient and more than helpful. Definitely my go to for letting my property portfolio.
April 30, 2024
Unprompted review
Have used on many occasions and have…
Have used on many occasions and have always been extremely pleased with the service we have had from them. We always have a full package and they take really good care of the process. Always at the end of the phone and quick to respond if needed. 5* service from start to finish
March 1, 2024
Unprompted review
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