You took my money for an item that wasn't in stock, I then had to wait a week to get my money back. No problem with customer service who were good but please keep the stock levels up to date on your w... See more
Company replied
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See what reviewers are saying
The website was easy to navigate and the price of the scooter we purchased was very competitive. The scooter arrived, well packed and within the timescale stated. Overall a very good experience with t... See more
As usual I was last minute, but needed to get a particular bike for my grandaughter's birthday. I emailed them to see if there was any chance of an overnight delivery and received a prompt response by... See more
I am so impressed with both the customer service and the wonderful toys provided by this company! They gave me great advice when choosing a play house for my grand daughter, it’s arrived and is beyond... See more
Company details
Written by the company
The Online Toy Shop is home to a huge selection of Scooters, Ride-Ons and Balance Bikes from big brands such as Micro Scooter, Smoby, Scoot & Ride, Banwood, Chillafish, Core Scooters, Vilac and Wheelybug. We also stock a huge range of Trampolines, Swings, Outdoor Climbing Frames & Playsets, Outdoor Toys, Playhouses, Slides and Role Play toys from brands such as Gorilla Play, Smoby, Aquaplay, Classic World, Nattou and Little Rascals. We also offer Free UK delivery on everything we sell.
Contact info
High House, IP13 6BQ, Bredfield, United Kingdom
- hello@theonlinetoyshop.co.uk
- theonlinetoyshop.co.uk
4.1
Great
66 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Just as described and very good value…
Just as described and very good value for money. Quick delivery
June 27, 2025
After putting bike together with some…
After putting bike together with some difficulty took to bike shop and they informed us that the bike was nit made correctly front forks do nit libe up so wheel us not central
April 27, 2025
Highly Recommend! Great prices & quality service.
I came here to check reviews on this company myself, before making a big purchase & decided to give them a go -
Safe to say I'll be back!
Order process was quick & easy, had good communications throughout regarding order updates & delivery.
Very impressed with the delivery service. I ordered on a Mon midday for delivery to NI and was expecting it to maybe take up to a week or so. I got an update on the Wednesday morning (2 days later) to say my order was out for delivery & it came that afternoon!
Great service & great deals, definitely recommend 🙂
April 28, 2025
Unprompted review
Ordered a scooter for my granddaughter
Ordered a scooter for my granddaughter. Website easy to use. Scooter arrived within a few days. Great price with a discount. Would definitely use again.
February 3, 2025
Excellent service an terrific price
Excellent service an terrific price
Ordered the table an chair for my wee grandson it changes to a logo table and a painting easel,he loves it. Delivery was really quick,3 days! So very happy
January 31, 2025
Better than Amazon
Ordered a scooter and helmet at 9pm on a Tuesday and the products arrived Thursday morning. Very fast service, well packaged and competitively priced - much better than Amazon - thanks!
January 8, 2025
Unprompted review
Everytime I ordered a lightening…
Everytime I ordered a lightening McQueen electric ride on car from other companies within half an hour I would have received an email stating it was out of stock, instead of being honest that they didn’t deliver to Northern Ireland.
I then placed an order with the online toy shop and I now have the lightening McQueen car in time for Christmas
Customer service kept me up to date and it came on the delivery date.
I would highly recommend the online toy shop.
Northern Ireland customers pay more for delivery but believe me I was quoted £100 for delivery as the online toy shop was £40 but I was grateful that I was able to get it as I said I did try other places. I will have a happy and excited grandson on Christmas Day.
Thanks to the online toy shop
November 28, 2024
Unprompted review
MeowBaby Boucle ball pt
I ordered the MeowBaby Boucle ball pit and it is beautiful! As described and arrived so quickly!
November 25, 2024
Good price and product
Good price, product was true to picture and description. Arrived on the scheduled date
November 15, 2024
True to their word
True to their word, having needed to contact to discuss expected delivery date.
Thank You
November 21, 2024
The product is good.
The product is good.
However time scales for delivery are misleading. Not a good idea to rely upon estimates as they are not realistic
November 13, 2024
Reply from The Online Toy Shop
Hi Karen, thank you for your review. Im sorry the delivery times did not meet your expectations. Please note, the product listings for the items you ordered display a 7-10 working day delivery timescale and the items where delivered within 8 working days. I understand that the initial delivery attempt failed which I know can be frustrating but pleased they were able to revisit for a successful delivery the following day for you. Should you need any further assistance please do not hesitate to reach out to us via email on hello@theonlinetoyshop.co.uk
Kindest Regards
Easy to order and great…
Easy to order and great product....didn't deliver to my nearest co-op store so had to go out of my way a little to collect it
November 12, 2024
What an outstanding company!!
What an outstanding company!
I’ve never come across a more professional company than this shop! So helpful with all questions I’ve asked! Kept me in the loop with all my delivery/ order.
They work super hard and fast to make sure once orders are placed that they get dispatched quickly. You can see the love and passion they have towards there business. 100% recommend this shop for all your bits I’ll use them forever now I’ve found them!
Just need to make everyone aware of how amazing this company is!!
Thank you for everything!
November 21, 2024
Unprompted review
Good all round customer service
Ordered Hoppstar camera, it was a good price, tracking available and package arrived ahead of schedule. Good all round service.
October 16, 2024
My daughter loved it
Delivery was withing the alotted time. Fantastic value for money. My daughter loved it
July 24, 2024
Excellent quick service
Extremely quick service, competitive price and free delivery. Will shop here again!
June 10, 2024
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