TPN - THE Pallet Network Reviews 124

Driver was very polite and helpful. Can’t fault any aspect of the delivery. He is a very good representative for the company.

They are useless. The tracking information is irrelevant as they don't have a clue when things are getting delivered. They transferred me to another of their companies - React who told me that they never bother updating the tracking as its always wrong! People at both companies seem to be uninterested in assisting and certainly don't know how to apologise. They just want to get rid of you.

Perfect service !!!! Received my new Lawnmower in 24h. Thank you very much. Have a lovely Christmas and a Prosperous new year.

Andy has delivered to me before. He is unfailingly pleasant & courteous & really goes the extra mile. Fabulous experience today. He saved me an awful lot of work & aggravation!!

Discrimination due to disability

Driver extremely helpful with very heavy load & very friendly. Item was delivered a day early but only informed the same day! No damage to items. Overall a good experience

Booked in for Monday. Email states out for delivery today on a Saturday. Deliver slot changes every time I look supposedly in the next hour! Still waiting for delivery… so will it be today or Monday!

Had a delivery 2 days ago. Narrow cul-de-sac with bin lorry pushing to get past. Phoned by the driver 15min in advance and received an extremely well packed cargo bag of topsoil which the driver expertly manoeuvred through a gate with mm to spare. Impressed with how calm and professional the driver/operator remained throughout. Great work.

On a positive note, the driver was friendly and helpful when he arrived. And my delivery was well wrapped and in good condition on the pallet. That's important - but also important is having a realistic idea of when the delivery will take place.
Do you remember the bad old days of a delivery being between 08:00 - 18:00 so you have to wait in all day. Most companies are now capable of giving a delivery window so your entire day isn't trapped in the house waiting for a delivery.
My experience seems to be consistent with others reported on Trustpilot. I called in the morning for an estimate and was told delivery by 11:50. Lovely - only half a day required and I could start assembly of my delivery when it arrived.
Called again after noon because no delivery - told it would be between 12:30 - 14:30.
Called again at 14:45 and told it would be between 15:03 - 16:03.
Finally arrived after 16:30.
I don't know what is worse - just telling customers that it will be some time during the day, or advising random times that are clearly absolute nonsense. Surely it must have been evident that I wouldn't get the delivery during the morning? A very frustrating (and frankly misleading) company to deal with.

The chap in question delivered a pallet of turf to my address , nothing was too much trouble he even put it at the back of the house for me , excellent service , and this chap went above and beyond , an absolute credit to the company

Delivery arrived within tracking time slot, driver rang me 15 minutes prior to delivery and was extremely helpful and polite (Plymouth depot). Highly recommend!

I had a bbq delivered today by a lovely fella proper helpful arrived on time I was so impressed with the service of this company I rang them and thanked them ... a little kindness and acknowledgement can make someone's day ... spread positivity 🙏🏼

Didn't turn up and no contact. Tracking shows no data. So basically they didn't bother. They were supposed to deliver patio tiles. I had installers booked for weekend. Not out of pocket. Cost of items nearly £800. So workmen very busy. Idiots like these costing people money.

Gardner Distribution Plymouth Driver did not have sufficient information to locate the delivery address. So one very large vehicle drove down our narrow country lane to the wrong address. Driver did some damage to trees on the way out and did not bother to tidy up the damage. Every time we have dealt with Gardner the experience has been somewhere between irritating and disastrous.

Ordered top soil and mushroom compost from QGS and The Pallet Company were delivering. QGS make it v clear that "delivery" is only to pavement. I have house on a slope (also a no no) and plan A was to see if driver could get it up drive to garage door so gardener could wheelbarrow into back garden from there.
Thought there was nil chance but the driver Alan did exactly what was needed and it wasn't easy. The bags are a lot larger in real life rather than staring at pictures on laptop. The large one weighed one ton and the smaller one wasn't far off. Alan was extraordinarily helpful and saved us a lot of work by getting the soil as close as possible. He didn't have to do that and I hope The Pallet Company realise his worth, and also QGS as their reputation to an extent, balances on the delivery.

Have 50 Porcelain Slabs sitting in Warehouse and not with me supposed to delivered yesterday track and trace is saying NO pod available?? have had no communication with them have phoned constantly and left messages with No reply, service is shameful???

Im Still Waiting???

First of all we were not contacted in time for the delivery.Additionally the driver was extremely rude threatening to leave the parcel outside and ended up doing so despite me politely requesting him to leave it in a safe place.

Based on the reviews here, I thought I was in for a terrible experience.
When their tracking data starting shifting the hourly slots later and later I did wonder.
But the delivery was in the morning, via Hallam express. This courier has delivered to me before and are great. The bulk bag of Topsoil was dropped on my drive with no drama.
Guessing TPN subs out the deliveries to other companies?
1 star knocked off as the TPN tracking details are pretty useless, short notice updates and the ETA times changing.

The delivery turned up on time but the driver was rude and difficult. He didn't want to help at all and tried all sorts of excuses to leave the pallet in the middle of the driveway. His best offer was to move it so it would block the car. I understand kerbside delivery, but this was appalling service.
I had to argue with the guy so the pallet wasn't left in everyone's way and he was obnoxious and didn't want to help at all.

Accurate tracking. On time. Great driver, nothing too much trouble. Super service