The Perfume Shop - Aberdeen 62 Reviews 

508
TrustScore 4.5 out of 5

4.7

Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We had a wonderful experience at The Perfume Shop in the Bon Accord Centre in Aberdeen. Penny served us and she was an absolute delight, she was so kind, helpful, and incredibly knowledgeable about th... See more

Company replied

Rated 5 out of 5 stars

First time buying a perfume for myself, and Morag made it very comfortable. She helped me define my range and the type of fragrance I was looking for. Honestly, would be going back a lot more often. M... See more

Company replied

Rated 5 out of 5 stars

Really helpful staff, did not have what I required in stock so assistant looked up nearest store which also had no stock. She then found it online and it was ordered and delivered in 3 days with fre... See more

Company replied

Rated 5 out of 5 stars

Jesmine was amazing, we were looking for scents for our wedding that needed to be long lasting. We took quite a while to decide as we wanted scents we loved but that sre different to what we usually w... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

508 reviews

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4.7

All reviews

(508)

36,253 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, did not have what I required in stock so assistant looked up nearest store which also had no stock.
She then found it online and it was ordered and delivered in 3 days with free postage.
Bed prices in town, will definitely be back

July 15, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

First time buying a perfume for myself

First time buying a perfume for myself, and Morag made it very comfortable. She helped me define my range and the type of fragrance I was looking for. Honestly, would be going back a lot more often. Made a purchase and got some really good recommendations.

July 27, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service

July 24, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Penny was amazing and her customer…

Penny was amazing and her customer service was top notch 👏

July 24, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

We had a wonderful experience at The…

We had a wonderful experience at The Perfume Shop in the Bon Accord Centre in Aberdeen. Penny served us and she was an absolute delight, she was so kind, helpful, and incredibly knowledgeable about the fragrances. Her customer service was so fantastic that it made me want to buy even more. Staff like Penny are a true credit to the store. This will be our one stop shop for perfume and aftershave from now on.

July 21, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Bardzo szybka dostawa gorąco polecam

Bardzo szybka dostawa gorąco polecam

July 15, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fabulous service

Fabulous service - great customer service managed to match aftetshare to father favourite one - Penny was great 🩷

July 23, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

A very helpful Manager.

A very helpful Manager.

July 16, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Abi and Ro at the Perfume Shop in…

Abi and Ro at the Perfume Shop in Aberdeen did a fantastic job helping me select a new fragrance. Couldn't do enough to help me. Just delighted with my new perfume. Thank you!

July 22, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Morag was amazing

Morag was amazing , she helped me to get a nice perfume that made my crush fall in love with me

July 20, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

the catalog amuses me.

November 13, 2025
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jesmine was amazing

Jesmine was amazing, we were looking for scents for our wedding that needed to be long lasting. We took quite a while to decide as we wanted scents we loved but that sre different to what we usually wear. We were successful and are excited to wear the perfumes at our wedding in 2 weeks.

July 5, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you Jill for the brilliant…

Thank you Jill for the brilliant customer service

July 17, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sensational customer service

What an absolute credit to customer service Morag and Jill are, so helpful and so kind. I was looking for a particular perfume and they helped me to find it, and to get the best value for money. The perfume shop are very lucky to have two such wonderful people representing them in their shop. Thank you both so much.

July 17, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing customer service experience…

Amazing customer service experience from your staff Ro at the perfume shop union square aberdeen today 13 july 2026

July 13, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Delivered well on time and great…

Delivered well on time and great product.

July 9, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Expert assistance

I was looking for a summer perfume and Penny was excellent in suggesting various options based on my current preferences. I will definitely return to add to my collection

July 10, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

So happy wit my order arrived very…

So happy wit my order arrived very quickly.

July 6, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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