I have been visited burnley shop Maryam has a lovely personality and completely guided me through many different discounts and brands wholeheartedly to understand my taste. She has amazing customer... See more
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Location
Switch locationUnit 15, Upper Ground Floor, The Mall, BB1 7JQ BLACKBURN, GB
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I was served by Georgia who helped me find the scent for me. I had originally gone in for a completely different perfume but once I had told her my favourite notes she helped me find my new favourite... See more
Company replied
Visited the Burnley branch in Charter walk today. Was served by Georgia who was very patient with the way my husband was trying to decide which men's perfume to buy. Danielle - another assistant- als... See more
Company replied
I was served by Georgia, in the Burnley shop, she was really welcoming and open to helping me find the exact scent I was looking for, in a different bottle. She was extremely patient whilst I asked he... See more
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Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 15, Upper Ground Floor, The Mall, BB1 7JQ, BLACKBURN, United Kingdom
4.9
Excellent
290 reviews
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Disgusting service
Smelly and Disgusting service 😂😭. Dont ask you unless your bringing big money into the company
May 8, 2026
Reply from The Perfume Shop - Blackburn 186
Hello Saif,
Thank you for taking the time to leave your review.
I am very sorry to hear that you were disappointed with your experience in our Blackburn store. We strive to provide a welcoming, professional, and respectful environment for all customers, so I am sorry that you feel your in-store experience fell short of these standards.
I understand from your review that you felt the service you received whilst shopping in store did not meet your expectations. I appreciate how important it is for customers to feel valued and supported regardless of their budget, purchase value, or whether they choose to shop in store or online.
Please accept my sincere apologies for the disappointment and frustration caused. At The Perfume Shop, we aim to provide a positive experience for every customer, and I am sorry that this was not reflected during your visit to our Blackburn store.
To allow the matter to be fully reviewed, please continue to communicate with our Customer Services team via the Contact Us section of our website, providing the date and approximate time of your visit along with any additional details you feel may assist with our investigation. Our team will be happy to review your concerns further and work towards a satisfactory resolution where possible.
Thank you for bringing this matter to our attention. Your feedback regarding the service you received in our Blackburn store will be shared with the relevant teams for review.
Kind regards,
Logan
The Perfume Shop Customer Services
Absolutely amazing
I was served by Georgia who helped me find the scent for me. I had originally gone in for a completely different perfume but once I had told her my favourite notes she helped me find my new favourite scent. She was so welcoming and helpful, an asset to the team
October 13, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello Lola,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I was served by Georgia
I was served by Georgia, in the Burnley shop, she was really welcoming and open to helping me find the exact scent I was looking for, in a different bottle. She was extremely patient whilst I asked her for a tester of many different perfumes.
October 6, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello Maliha,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Exceptional Customer Service at The…
Exceptional Customer Service at The Perfume Shop, Burnley
I visited the Burnley store today and received absolutely outstanding service from Georgia. I was incredibly impressed that she remembered me from my previous visit, including the exact perfume I had purchased. She took the time to listen to what I was looking for today, guided me through a few samples, and helped me select the new Jimmy Choo.
Every time I visit this branch, the staff go above and beyond. The team dynamic in the store is fantastic; they support one another beautifully, and it is wonderful to see colleagues genuinely celebrating each other's achievements. Georgia’s male colleague was also incredibly lovely and helpful during my visit. The staff in this store truly excel at making customers feel valued and important. Highly recommended!
October 12, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello Ayla,
Thank you for taking the time to leave such a wonderful review.
I am delighted to hear about your recent experience in our Burnley store and the exceptional service you received from Georgia. It is fantastic to know that she remembered you from a previous visit, took the time to understand what you were looking for, and helped you find the perfect fragrance.
I am also pleased to hear your kind comments about the wider team. Creating a welcoming environment where customers feel valued and supported is incredibly important to us, so it is wonderful to know that the team's passion, knowledge and support for one another made such a positive impression during your visit.
Thank you for recognising Georgia and her colleague for their efforts. Feedback like this means a great deal to our teams.
We truly appreciate your recommendation and continued support and look forward to welcoming you back again soon.
Kind regards,
Logan
The Perfume Shop Customer Service
I have been visited burnley shop
I have been visited burnley shop
Maryam has a lovely personality and completely guided me through many different discounts and brands wholeheartedly to understand my taste. She has amazing customer service and was ready to support and provide service for me. Thank you for your time she allowed me to try so many different perfumes sale. Thank you maryam
October 7, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello Faiz,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Visited the Burnley branch in Charter…
Visited the Burnley branch in Charter walk today. Was served by Maryam who was patient and helped me decide which perfume to buy. Great customer service.
October 7, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hi Usmaan,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Visited the Burnley branch in Charter…
Visited the Burnley branch in Charter walk today. Was served by Georgia who was very patient with the way my husband was trying to decide which men's perfume to buy. Danielle - another assistant- also helped with the choices. In the end - he treated himself to 2. Both very pleasant girls. Well done!
October 4, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hi Mr and Mrs B Grimes,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Jamie was an amazing salesman!!
Jamie was an amazing salesman!!! I knew what I wanted but he got me to smell some others and was so polite!!
October 3, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hi Ella,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Freindly & posotive
Very nice people, came in with no clue about perfumes and they helped me really well offered me multiple scents to choose from
October 1, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello Abdul,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I was visiting Blackburn and found the…
I was visiting Blackburn and found the Perfume Shop. I had been looking for Channel 5 perfume in the handbag refill set of three for some time and had tried various stores in London and no one had any. Eileen in your Blackburn store not only had the pack but was so helpful and kind helping discuss other products too. She was exceptional thankyou
September 4, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hi Dawn,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Felt most welcome by the Staff member…
Felt most welcome by the Staff member called Kenzie who was most hospitable and provided a great customer service from start to end
August 24, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Shenaz in Blackburn town mall was…
Shenaz in Blackburn town mall was brilliant and extremely helpful and kind.
August 17, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great knowledge and intel up-to-date
Great knowledge and intel up-to-date, great service and very persistent. Highly recommend for discovering your signature scent.
August 14, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
a gift for my best friends mum
I went today to buy a gift for my best friends mum , “Sam” was very patient and she was really helpful, she was helping me picking a nice gift for her , she is lovely and hard working as well ❤️❤️❤️
August 10, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Nice and helpful staff expecially Sam!!
August 10, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Went in today to purchase a fragrance…
Went in today to purchase a fragrance for a friend. Was really struggling. Super delighted with the customer service from Laraib, Sam and Asma. They all chipped in to help me. Very happy with my experience!
August 9, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Massive Thans to Sam
Massive Thans to Sam, Asma and laraib for the outstanding customer support and care in assisting me with choosing the right perfume as a gift for my wife’s birthday.
August 9, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Went to get present was served by…
Went to get present was served by Shenaz and had a wonderful service and she gave me a good choice of perfumes
August 8, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Shenaz was very friendly and helpful…
Shenaz was very friendly and helpful ... will definitely be coming back for more perfumes in the future! Thanks!
August 8, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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