I visited The Perfume Shop in Blackburn and was served by Shenaz. I definitely wasn’t the easiest customer to deal with 😂, but Shenaz was so patient, helpful and professional throughout. Thank yo... See more
Location
Switch locationUnit 15, Upper Ground Floor, The Mall, BB1 7JQ BLACKBURN, GB
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See what reviewers are saying
Great experience excellent customer service! Friendly with a smile, gave me a lot of recommendations for a my wife’s present, got served by Shenaz. I will definitely be coming back to this store t... See more
Top notch service by Shenaz. I walked in with my kids to get just one perfume (Armani code), but I ended up getting two others in addition. Warm, accommodating and professional staff.
Company replied
Asma has a lovely personality and completely guided me through many different discounts and brands wholeheartedly to understand my taste. She has amazing customer service and was ready to support and... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 15, Upper Ground Floor, The Mall, BB1 7JQ, BLACKBURN, United Kingdom
4.9
Excellent
281 reviews
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I was so happy with Asma today she…
I was so happy with Asma today she looked after me she was so friendly and looked after me massive credit to the team
Sam & Shenaz was very friendly & smiley & chatty throughout my experience
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing customer service from Asma!
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Asma
Asma , she the best person all the time there’s I vent there , I’ve been costumer for 2 years and all the time she’s been nice and very well come to me , Tnx for her being there
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
shehaz was very helpful and made the…
shehaz was very helpful and made the experience shopping really easy would highly recommend
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lovely service from Sam
Lovely service from Sam - helped me choose the perfect sent for a gift
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Blackburn Branch is very nice
Blackburn Branch is very nice. All the staff are lovely especially Shanaz, very helpful and knowledgeable about fragrances. This is my go to place for fragrances.
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Asma was fantastic she helped me with…
Asma was fantastic she helped me with what I needed and the better deal for myself she was professional and lovely
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing customer service at the perfume…
Amazing customer service at the perfume shop in Blackburn. Shenaz went above and beyond for us and we left feeling very satisfied
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thank you so much Asma!
Went into store the other day to buy a perfume for my wifes birthday. Asma was very helpful and genuine. She helped me pick out a really nice scent and asked all the right questions about the Mrs before suggesting any options. It is safe to say my wife absolutely loves the perfume and cannot believe how perfectly it suits her. Thank you so so much Asma, you are a life saver.
July 16, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I honestly can't praise Asma enough!!!
I honestly can't praise Asma enough. She made my whole shopping experience so enjoyable from start to finish. She was incredibly patient, friendly, and genuinely passionate about perfumes, which made such a difference. She took the time to get to know what I was looking for and gave me amazing recommendations that perfectly suited my budget.
Her knowledge was outstanding. She explained the different fragrance families, which scents are popular for summer, how perfumes develop throughout the day, and helped me understand what would suit different occasions.
Thanks to her, I found the perfect everyday signature scent for work as well as an amazing holiday fragrance that I absolutely love. She was so helpful throughout the whole experience, and I never felt rushed. She really took the time to make sure I found fragrances that I was genuinely happy with.
It's rare to come across someone who is so knowledgeable, kind, and enthusiastic about what they do. Asma is a real credit to The Perfume Shop, and she made what could have been a difficult decision feel easy and enjoyable. I'll definitely be coming back, and I hope she's there the next time I visit.
Thank you, Asma, for such an amazing service and experience!
July 16, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma was absolutely amazing when…
Asma was absolutely amazing when purchasing perfumes.. so helpful and had such a friendly approach.. thankyou so much for been you u make a whole world of difference 😊
July 16, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Looking for a gift
Looking for a gift
Staff member Shenaz was really helpful
She helped me pick a gift which was received really well
Very friendly and had good knowledge of perfumes for the age group I was searching for within my price range
I will definitely be returning to blackburn for more scents . The customer service is a breath of fresh air.
July 12, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a great experience buying my…
I had a great experience buying my perfume thanks to Asma. She was friendly, welcoming, and very knowledgeable about the different fragrances. She took the time to understand what I was looking for and recommended the perfect perfume. Her excellent customer service made the whole shopping experience enjoyable. Thank you, Asma, for your patience and professionalism. I highly recommend asking for her if you visit the store!
July 14, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Shenaz and had a great…
I was served by Shenaz and had a great experience, really helpful and insightful, couldn’t have asked for much more 👍
July 14, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good service from asma
July 14, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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