I visited The Perfume Shop in Blackburn and was served by Shenaz. I definitely wasn’t the easiest customer to deal with 😂, but Shenaz was so patient, helpful and professional throughout. Thank yo... See more
Location
Switch locationUnit 15, Upper Ground Floor, The Mall, BB1 7JQ BLACKBURN, GB
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See what reviewers are saying
Great experience excellent customer service! Friendly with a smile, gave me a lot of recommendations for a my wife’s present, got served by Shenaz. I will definitely be coming back to this store t... See more
Top notch service by Shenaz. I walked in with my kids to get just one perfume (Armani code), but I ended up getting two others in addition. Warm, accommodating and professional staff.
Company replied
Asma has a lovely personality and completely guided me through many different discounts and brands wholeheartedly to understand my taste. She has amazing customer service and was ready to support and... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 15, Upper Ground Floor, The Mall, BB1 7JQ, BLACKBURN, United Kingdom
4.9
Excellent
274 reviews
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Sam was amazing helping me pick out a…
Sam was amazing helping me pick out a perfume for my girlfriends birthday giving me lots of options and extremely helpful, also really chatty and a laugh
July 31, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
All thanks to shenaz for helping us…
All thanks to shenaz for helping us find a scent that matches our needs ❤️
July 27, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fantastic service today by Sam
Fantastic service today by Sam, lovely chat whilst wrapping up my order. Helped me pick a lovely set for my Mrs. Keep up the good work Sam and Team
July 26, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very nice staff and helpful
Very nice staff and helpful expecially Shenaz, she very welcoming and helpful
July 24, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Shenaz was brilliant she went above and…
Shenaz was brilliant she went above and beyond to help my sister and i. Thank you so much <3
July 17, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Asma was so helpful today went above…
Asma was so helpful today went above and beyond to help me
July 23, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Asma has a lovely personality and…
Asma has a lovely personality and completely guided me through many different discounts and brands wholeheartedly to understand my taste. She has amazing customer service and was ready to support and provide service for me. Thank you for your time she allowed me to try so many different perfumes and even provided free samples at the end after a successful sale. Thank you
July 23, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Tash was really helpful and got me what…
Tash was really helpful and got me what I wanted !
July 21, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer service
July 20, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Great customer service. Gave good options of perfume and ended buying one for my wife to be.
July 20, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Shenaz helped us a lot and gave us…
Shenaz helped us a lot and gave us really good experience and customer service she really helped us pick out the best gift for a loved one definitely will be coming back x
July 20, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Asma was very helpful and found me just…
Asma was very helpful and found me just what I needed. Need more Asma’s in the world!
July 20, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
very nice and friendly
very nice and friendly, really helpful and time efficient
July 20, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had quick service and was served by…
I had quick service and was served by Shenaz with good customer service and enjoyed the chat then she gave brilliant samples as i was buying as a gift and had no clue what i was looking for.
July 20, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kenzies good service
Kenzie was very eager to help.He was knowledgeable about all fragrances and let us smell samples without hesitation.He was patient while we were making our decision and he took the time to understand what I was looking for. His excellent customer service made the whole experience enjoyable.
July 19, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Was served by shenaz she was very…
Was served by shenaz she was very friendly and accomadating to my needs for searching for a perfume Also patient
July 19, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was so happy with Asma today she…
I was so happy with Asma today she looked after me she was so friendly and looked after me massive credit to the team
Sam & Shenaz was very friendly & smiley & chatty throughout my experience
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing customer service from Asma!
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Asma
Asma , she the best person all the time there’s I vent there , I’ve been costumer for 2 years and all the time she’s been nice and very well come to me , Tnx for her being there
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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