I visited The Perfume Shop in Blackburn and was served by Shenaz. I definitely wasn’t the easiest customer to deal with 😂, but Shenaz was so patient, helpful and professional throughout. Thank yo... See more
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Location
Switch locationUnit 15, Upper Ground Floor, The Mall, BB1 7JQ BLACKBURN, GB
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Great experience excellent customer service! Friendly with a smile, gave me a lot of recommendations for a my wife’s present, got served by Shenaz. I will definitely be coming back to this store t... See more
Company replied
Top notch service by Shenaz. I walked in with my kids to get just one perfume (Armani code), but I ended up getting two others in addition. Warm, accommodating and professional staff.
Company replied
I went today to buy a gift for my best friends mum , “Sam” was very patient and she was really helpful, she was helping me picking a nice gift for her , she is lovely and hard working as well ❤️❤️❤️
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 15, Upper Ground Floor, The Mall, BB1 7JQ, BLACKBURN, United Kingdom
4.9
Excellent
283 reviews
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had a great experience at this perfume…
had a great experience at this perfume shop in Blackburn. The lady name is Sam was very kind, friendly, and extremely helpful. She took her time to help me choose the perfect perfume that suited me. Excellent customer service and a lovely atmosphere. Highly recommended!
May 18, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
great customer service
great customer service, served by Lydine, helped us find exactly what we needed and was very friendly :))
May 16, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Years of trust, great service
I have been a loyal customer at The Perfume Shop, Blackburn mall, for around 8 years. I always prefer to be served by Shenaz — she is pleasant, patient, and genuinely knowledgeable. Over the years she has come to understand my taste well, and her recommendations are always reliable. A consistently good experience.
May 15, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Just to say a huge thankyou to Sam at…
Just to say a huge thankyou to Sam at the Blackburn store . She was very helpful . Calm and positive manner of buying givenchy sport for my partner . She got me a good price .
Very attentive to wrapping it and choosing my free gift and testers for myself. Which I love the Chloe one .. Definitely will come back to this store . Thankyou Sam
May 8, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I love the customer service
I love the customer service, Asma was so welcoming and friendly with her beautiful smile and a very well presentation. I love all the perfume I tested.
May 9, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by Shenaz -showed excellent…
Served by Shenaz -showed excellent service , very thoughtful, gave samples, showed a wide range of perfumes that were in price range
Not too busy-Served as soon as we walked in
May 9, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma was serving fantastic service..
Asma was serving fantastic service... Made life easier and simple to pick the right gift. Thank you
May 9, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Shenaz served me
Shenaz served me! She was helpful, knowledgeable and very patient showing me loads of different types of scents, 100% recommend for anyone who doesn’t know exactly what they want! Fantastic service!
May 7, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lovely Lucy from the Blackburn…
The lovely Lucy from the Blackburn Branch was so helpful. Very polite smiley. Very good customer service. An asset to the company. And a big shout to the rest of the ladies there. Marvellous, keep up the good work. Xx
May 7, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma was very helpful definitely will…
Asma was very helpful definitely will be buying again
May 4, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma was brilliant should get a raise x
April 21, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma was fantastic.
Asma was fantastic in the Blackburn store really looked after us with love and care.. def recommend going to her again
April 20, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wonderful and Friendly
Staff within the Blackburn Mall are absolutely amazing. So helpful and freindly, bit of an oopsie as the person who served me did not ask where I wanted delivery to but, that's my fault.
I was talking to another member of staff so she did not want to interrupt which I find to be patient and kind.
Price is spot on, they even ensured I was signed up to their card so I got a discount. 10/10 ladies i will be back for yet more help and very vague descriptions for you to decipher soon!
March 28, 2026
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service Eileen andAsma.
Great service Eileen andAsma.
Got such a good deal with my perfumes
April 16, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came to the Store earlier today to…
Came to the Store earlier today to check out some new aftershaves and a perfume from my wife, came away with some prices and brilliant recommendations
The store was really clean and welcoming and Asma and Eilleen are a credit to the store
April 16, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sam & kenzie was patient with me today…
Sam & kenzie was patient with me today & offered me the beat products & a good price. Very good customer service from them both. I'll be back to shop in this store again, such a nice welcome thank you guys
April 15, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
i came in today and i received such a amazing customer service
i came in today and i received such a nice welcome from asma and kenzie, they helped me decide what u wanted and they were so lovely. definitely recommend coming down here.
April 13, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma and kenzi was so lovely and very…
Asma and kenzi was so lovely and very helpful. Best customer service i've received💗
April 13, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from asma she’s such a…
Great service from asma she’s such a beautiful lady very helpful and respectful would recommend going to her she’s genuine so sweet thank you asma🩷
April 13, 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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