The Perfume Shop - Bluewater 59 Reviews 

265
TrustScore 5 out of 5

5.0

UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Elizabeth from Bluewater store, was very helpful, lots of information on all the different aftershaves and what scents are in them. Very helpful for my son who has just started to wear aftershaves. Ma... See more

Company replied

Rated 5 out of 5 stars

Very professional sales assistants all of them especially Siobhan who went above and beyond to cater for my needs. She is very patient and makes customers feel at easy . Will come back again Perf... See more

Company replied

Rated 5 out of 5 stars

Myself and my 7 years old son visited the Perfume Shop Bluewater to collect an order. It was so lovely with the exceptional customer service that we received by Mia. She's very professional and cool,... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience at The Perfume Shop in Bluewater, thanks to Siobhan. From the moment we walked in, she was incredibly friendly, knowledgeable, and couldn’t have been more helpful. Sh... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

265 reviews

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5.0

All reviews

(265)

34,394 reviews in the last 12 months

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Rated 5 out of 5 stars

Barbara was lovely and helped out so…

Barbara was lovely and helped out so much, i feel very satisfied! x

July 24, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! Thank you for your sharing your positive experience.

Kind regards,
The Perfume Shop Team

Rated 5 out of 5 stars

It was a lovely shopping…

It was a lovely shopping experience-Ruby + Other staff members in Bluewater provided excellent customer service -Personalised ribbons for our gifts to our loved ones.

July 23, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Friendly staff

Barbara was really helpful and friendly. She helped us find the perfect fragrance

July 23, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

There was great customer service

July 21, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Great service by Tomi

Great service by Tomi, who is a credit to your business.

July 21, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Had a great experience great experience today at…Bluewater

Had a great experience today at Bluewater store. Found a very helpful sales advisor named Tony who I would like to thank for his help to be able to find appropriate gift for a friend!
I know he will love it!
Thank you Tony!

July 20, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your positive review! We appreciate your kind words.

Kind regards,
The Perfume Shop.

Rated 5 out of 5 stars

A wonderful customer service received…

A wonderful customer service received from Kathy.
Kathy went over and beyond to provide a first class service.
Kathy is very knowledgeable, friendly, professional, pleasant and helpful.
I look forward to coming back. Thank you, Kathy.
Isha

July 19, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your positive review! We appreciate your kind words.

Kind regards,
The Perfume Shop.

Rated 5 out of 5 stars

Went shopping for 30th birthday perfume…

Went shopping for 30th birthday perfume Barbara was able to help find rememberal scent

July 18, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! Thank you for choosing us to shop with, we appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

Excellent attention to detail from…

Excellent attention to detail from Barbara at your Bluewater store and fantastic service will shop here again

July 18, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! Thank you for choosing us to shop with, we appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

Lovely people

Very helpful, happy and bubbly staff!
Especially Barbara!

July 17, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

I have had a very good experience…

I have had a very good experience shopping with the perfume shop never had any issues with the delivery everything was on time

July 4, 2025
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

Barbara was really helpful

Barbara was really helpful, smiley and friendly! She helped me pick the scent

July 12, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

Barbara was nice

Barbara was nice, and nice perfume.

July 10, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.

The Perfume Shop Team

Rated 5 out of 5 stars

Barbara served us today

Barbara served us today. We bought lots of different branded perfumes and she was so helpful and gave us lots of freebies!
Thank you Barbara 😍

July 5, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your kind words! We appreciate you.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Barbara at bluewater was amazing

Barbara at bluewater was amazing! She lined up so many fragrances that I liked to help me choose the right one. Best shopping experience I’ve ever had

July 4, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your kind words! We appreciate you.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Barbara from Bluewater branch was so…

Barbara from Bluewater branch was so lovely and helpful. I had previously been to Boots and very unhelpful so walked straight over to the perfume shop and Barbara assisted me straight away. I always recommend this shop and the customer service is always so good when I go there.

July 4, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review. It's great to know you had such a lovely experience in our Bluewater store. Thank you and we appreciate you.

The Perfume Shop.

Rated 5 out of 5 stars

Amazing service by Barbara

Went in the perfume shop in bluewater to look for a new perfume for my wedding and was greeted by Barbara who was amazing nothing was trouble to grab whatever I wanted what a lovely experience that was and ended up with two amazing perfumes!

July 3, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

I went in today looking for a light…

I went in today looking for a light floral perfume to take on holiday with me. I was unsure what to go for because my usual scents are quite heavy. Barbara served me and my partner and selected a range of light and fresh perfumes/afterhsaves for us to try! Barbara was very patient and picked out some gorgeous scents for both of us!! Since buying it I have had so many compliments and I’m so happy with my purchase thank you!!

June 28, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!

Kind regards,
Sharain
The Perfume Shop Team

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