Elizabeth from Bluewater store, was very helpful, lots of information on all the different aftershaves and what scents are in them. Very helpful for my son who has just started to wear aftershaves. Ma... See more
Company replied
Location
Switch locationUO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very professional sales assistants all of them especially Siobhan who went above and beyond to cater for my needs. She is very patient and makes customers feel at easy . Will come back again Perf... See more
Company replied
Myself and my 7 years old son visited the Perfume Shop Bluewater to collect an order. It was so lovely with the exceptional customer service that we received by Mia. She's very professional and cool,... See more
Company replied
I had a fantastic experience at The Perfume Shop in Bluewater, thanks to Siobhan. From the moment we walked in, she was incredibly friendly, knowledgeable, and couldn’t have been more helpful. Sh... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, United Kingdom
5.0
Excellent
265 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We visited the Bluewater store today…
We visited the Bluewater store today and were overwhelmed by the young lady who served us. She was very helpful and pleasant and made our shopping trip an absolute pleasure. It’s a pity more sales staff are not like her. I was so impressed, that I asked her her name, which is Tumi, so that I could write a review concerning our experience.
August 26, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
We're happy to hear that your visit to the Bluewater store was such a pleasure. It's great to know that a staff member made your shopping trip so enjoyable. We appreciate you taking the time to share your positive experience.
Kind regards,
Jasmyn
The Perfume Shop
Barbara was very helpful
Barbara was very helpful, went above and beyond, wrapped my gift (40th anniversary present) way beyond what I had expected
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Manisha @ Blue Water was very helpful…
Manisha @ Blue Water was very helpful and patient whilst we tested loads of fragrances.
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Perfect engagement very help full from…
Perfect engagement very help full from Barbara in bluewater
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thanks for sharing your 5* experience. Have a fab day and thank you for choosing us to shop with.
The Perfume Shop
Reply from The Perfume Shop - Bluewater 59
Hi,
Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.
The Perfume Shop
Oh my goodness such lovely staff at…
Oh my goodness such lovely staff at Bluewater shopping centre, welcomed as soon as I entered, the girl who served me who’s name I cannot remember, apologies, was so helpful and patient with me, kept me right and recommended a good selection, I did buy a bottle of Boss, it is my favourite, I also met the GM who again was so friendly and welcoming.
August 12, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.
The Perfume Shop
Great customer service.
Barbara was a great help choosing the right perfume for my wife’s birthday. The wrapping was beautiful too. Thanks a million.
August 13, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Reply from The Perfume Shop - Bluewater 59
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Elizabeth was amazing
Elizabeth was amazing at Bluewater store - so lovely, very knowledgeable and helpful and sweet with my boys. Thank you so much - now my go to store for fragrance :)
August 12, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
We was at bluewater today and Elizabeth…
We was at bluewater today and Elizabeth helped us out to find a perfect perfume and I am really happy with her service that she provided today
August 12, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Elizabeth at blue water was very…
Elizabeth at blue water was very helpful. Great services.
August 8, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Just made a purchase in the Bluewater…
Just made a purchase in the Bluewater shop. Absolutely fantastic customer service from Tomi. A credit to the store. So cheery and happy. Well done and thank you.
August 6, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thanks for your review. It's great to hear such a positive experience.
The Perfume Shop
Very good customer service
Very good customer service! Thanks Tomi and Hameedah for being super helpful!
August 3, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thank you. We appreciate you!
Kind regards,
Sharain
Exceptional Customer service
I visited the store in Bluewater and Mia provided excellent customer service.
She took time to provide a detailed walk through of different offers in store. She was detailed and diligent and was very helpful.
She wrapped the gift with razor sharp precision and the gift looked like a million pounds lol !!!
She is a wrapping ninja 🥷
August 2, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Elizabeth from Bluewater was such a…
Elizabeth from Bluewater was such a great help!! Thankyou!
August 1, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
My daughter and I were shopping for…
My daughter and I were shopping for perfume at Bluewater. Kelly B was so helpful as the one we wanted wasn’t in stock. She logged us into account with a Loyalty card getting us a discount. But her knowledge was outstanding. We couldn’t remember the name but described the bottle and she guessed correctly ! Very helpful. Thank you.
July 31, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Choosing wedding fragrances
Me and my partner visited the Bluewater store to look for an aftershave and perfume for our wedding. Whilst looking, we were approached by a lovely staff member, who helped us with some recommendations. Her name was Kelly S and she was extremely knowledgeable and friendly! She made our shopping experience a very positive one! We walked away very happy customers, who are over the moon with our fragrances that she helped us choose! She definitely needs recognition for how helpful and friendly she is! If anybody else would like a wedding experience in The Perfume Shop, then please visit this lady! Thankyou Kelly S x
July 27, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Kelly s served me and my partner…
Kelly s served me and my partner today, we were looking for wedding fragrances and she was so helpful and knowledgeable. Thank you so much you are a credit to you company
July 27, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Great service from Barbara!!
Great service from Barbara in bluewater, very polite and welcoming.
Highly recommend.
July 25, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Dan in Bluewater was very helpful and…
Dan in Bluewater was very helpful and professional.
July 24, 2025
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.