The Perfume Shop - Bluewater 59 Reviews 

265
TrustScore 5 out of 5

5.0

UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB


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Rated 5 out of 5 stars

Elizabeth from Bluewater store, was very helpful, lots of information on all the different aftershaves and what scents are in them. Very helpful for my son who has just started to wear aftershaves. Ma... See more

Company replied

Rated 5 out of 5 stars

Very professional sales assistants all of them especially Siobhan who went above and beyond to cater for my needs. She is very patient and makes customers feel at easy . Will come back again Perf... See more

Company replied

Rated 5 out of 5 stars

Myself and my 7 years old son visited the Perfume Shop Bluewater to collect an order. It was so lovely with the exceptional customer service that we received by Mia. She's very professional and cool,... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience at The Perfume Shop in Bluewater, thanks to Siobhan. From the moment we walked in, she was incredibly friendly, knowledgeable, and couldn’t have been more helpful. Sh... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

265 reviews

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5.0

All reviews

(265)

34,211 reviews in the last 12 months

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Rated 5 out of 5 stars

Hameedah was so helpful and so much …

Hameedah was so helpful and so much knowledge

October 12, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your positive review! It's great to hear, we appreciate you.

Kind regards,
Sharain - The Perfume Shop.

Rated 5 out of 5 stars

Wonderful experience

Omario was a wonderful he assisted me whilst I had no experience in the fragrance area of shopping wonder atmosphere will come again

October 11, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your positive review! It's great to hear, we appreciate you.

Kind regards,
Sharain - The Perfume Shop.

Rated 5 out of 5 stars

Teejay was so kind and attentive

Teejay was so kind and attentive . I only spent £8.99 on a perfume and he did everything , wrapped it beautifully , put a bow on it , in a bag with red tissue in top. Helped me choose it . Fantastic customer service .

October 10, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your positive review! It's great to hear, we appreciate you.

Kind regards,
Sharain - The Perfume Shop.

Rated 5 out of 5 stars

Great experience!

Great experience. Great range of perfumes. Clean and tidy store. Well organised. Staff are extremely helpful and kind. Siena was especially great. She was patient and helped to find the right perfume for me.

October 3, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your feedback! It's great to hear you have had a 5* experience.

Have a lovely weekend!
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Excellent customer service

I just went into the Bluewater store was served by Barbara. She was very very helpful and honest and guided me on my purchase. I’m very grateful thank you.

October 3, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for a lovely review and thank you for shopping with us!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great service from Barbara Bluewater

Barbara in the bluewater branch was very helpful, quick and efficient service, and also very friendly. Thank you for your help Barbara. Very happy with the service I had received by her.

September 26, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

I am so happy to hear you have had a positive experience and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Superb service by Elizabeth

Superb service by Elizabeth, who went to great lengths to ensure we had all the information we needed to make a decision. Couldn't ask for better. Thank you!

September 25, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

I was served by Barbara

I was served by Barbara, she was wonderful, very helpful and great customer service, she really helped me make sure I got the right gift for my partner. Thank you so much!

September 18, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your lovely words and for choosing us to shop with. We appreciate you.

The Perfume Shop.

Rated 5 out of 5 stars

Discontinued perfume

Elizabeth was extremely helpful and knowledgeable about the perfumes I was after. I was looking for a perfume to replace a discontinued one I’d used for a long time. She took the time to go through many perfumes and we found the perfect one. The staff even managed my daughter who hurt herself with a lolly and some tester perfumes to cheer her up! Was a fun and enjoyable experience. Would recommend!

September 12, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your kind words and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Tomi from Bluewater!

I was helped today by Tomi, she was absolutely fantastic, she was so enthusiastic to find something I’d like! I mentioned a celebrity fragrance I love but that doesn’t last as long as I would like, and she went above and beyond to find me something similar providing me with so many recommendations and testers. Tomi was so helpful, full of positive energy, and made the whole experience a pleasure. Thank you so much, she is a credit to the store!

September 7, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your lovely review!

The Perfume Shop

Rated 5 out of 5 stars

Very nice and friendly

Barbara was very nice and friendly. Was very helpful and professional

September 6, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you so much for your review. We appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Good service

Good service . Barbara recommended well and helped my friend

September 6, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you so much for your review. We appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Great customer service

Great customer service! Princess was patient, knowledgeable, and made my shopping experience smooth and enjoyable

September 5, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! We appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

The worker Barbara at the bluewater…

The worker Barbara at the bluewater branch was sooooo helpful like she was actually the best! Truly helped my mom and I get something lovely for her managers.

September 5, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you so much for your review. We appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Kelly at the Bluewater store

Kelly at the Bluewater store was so charming and interested and went to a great deal of effort to find a perfume with similar notes to one that has been discontinued in the UK. I am so grateful to her and she was also very kind to my 8yr old granddaughter.

September 2, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

We're so happy to hear that you had such a positive experience. It's wonderful that our team member was so helpful in finding a suitable replacement and kind to your granddaughter. We appreciate you taking the time to share your feedback!

Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Amazing service a Bluewater!

My boyfriend went in looking for and me and him have very different preferences. Omario was serving us and helped us find a fragrance we both liked. He was so helpful that I ended up looking for myself. I told Omario what I like and what I’ve tried and he showed me some amazing recommendations. Went over and above to help us. Couldn’t ask for better help!

August 30, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thanks for your review. We appreciate that you took the time to share your experience. We are so glad to hear that you found a fragrance you both liked and that our team member was able to assist you so well.

Kind regards,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Omario’s excellent customer service

I had a truly exceptional experience at the Bluewater store today, thanks to Omario. From the moment we walked in, he greeted us warmly and guided us through the entire fragrance selection process with professionalism and genuine enthusiasm. What impressed me most was that Omario is new to the role yet his confidence, product knowledge, and customer-first attitude made it feel like he’d been doing this for years.
He took the time to understand our preferences and introduced us to a range of new fragrances we hadn’t considered before. His recommendations were thoughtful and tailored, and he made the whole experience feel personal and enjoyable. Thank you very much for your help Omario !

August 30, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thanks for your review. We're happy to hear that you had an exceptional experience at the Bluewater store. We appreciate you choosing us and we are grateful for your positive feedback regarding the service you received.

Kind regards,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Excellent service!

The service was excellent in the perfume shop today! Michelle and Gina were really helpful with giving me different options and helping me find the fragrance I was after! I will definitely be returning!

August 26, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

We appreciate your review and are so glad to hear about the great assistance you received in finding your fragrance. Thank you for shopping with us, and we look forward to your return.

Kind regards,
Jasmyn
The Perfume Shop

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