Jade at The Perfume Shop was excellent. She offered good advice and her customer service was really professional. She gift wrapped the bottles for us as well as providing an excellent service
Company replied
Location
Switch locationUnit 15a, Ground Floor Mall, The Market Place, BL1 2AL BOLTON, GB
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I came in for a specific product that unfortunately wasn’t in stock, however this was no bother as ordering it into store was swift and hassle free. I ordered on a Saturday and it was available the fo... See more
Company replied
First time went to perfume shop,the lady in the shop was very nice and helpful. She was very kind and was giving good customer service.
Company replied
Brilliant service from start to finish, especially thanks to Jade Sharples. She made everything easy to understand, even for someone who isn’t super technical, and kept me fully informed throughout th... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 15a, Ground Floor Mall, The Market Place, BL1 2AL, BOLTON, United Kingdom
4.9
Excellent
98 reviews
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Thank you Jade
Jade served me very well. Best customer service experience.
March 14, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very kind and helpful
March 14, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jade was a great help with purchasing…
Jade was a great help with purchasing my wife's birthday present thanks
March 13, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sharon was really helpful thankyou
March 12, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jade & Lewis were amazing
Jade & Lewis were amazing, the were very polite and helped me with my purchase, excellent customer service, would definitely recommend
March 10, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you for Maryam she was very nice…
Thank you for Maryam she was very nice kind and helpfull
March 9, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
jade was amazing helping up pick what…
jade was amazing helping up pick what we wanted and wrapping my other half’s birthday present
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jade
Jade, live the smile and great customer service, I will be back just for her
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing experience
Amazing experience, Jade was lovely show us lots of perfumes with a smile and she was exceptional
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jade was lovely
Jade was lovely, amazing service, very friendly and helped us a lot
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jade was an amazing employee and helped…
Jade was an amazing employee and helped me to find a gift for my mum she took her time to speak to me and helped me find what I was looking for.
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jade in the branch in Bolton was…
Jade in the branch in Bolton was brilliant. So polite and helpful and as im so indecisive extremely patient with me. Thank you for a great shopping experience!
March 5, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I came in for a specific product that…
I came in for a specific product that unfortunately wasn’t in stock, however this was no bother as ordering it into store was swift and hassle free. I ordered on a Saturday and it was available the following Monday. In store I was greeted by Jade whose customer service was excellent, she was kind, professional and very easy going. Overall a great experience, thank you.
February 28, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very knowledgeable staff as always!
Had a lovely time being served by Hasnah :) Very knowledgaleable!
March 3, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jade :)
Jade was so kind and attentive , she made the whole experience super easy and enjoyable. What a wonderful asset to the team :)
March 1, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff where verry attentive and gave…
Staff where verry attentive and gave great advice towards what I needed, even though I didn't know. Will be back again in the near future
March 1, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Alina was quick to help and was very…
Alina was quick to help and was very nice x
February 21, 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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