Came in wanting a summer fragrance. Satty was fantastic, patient and really knowledgeable! Always a pleasure being able to speak to someone who is as passionate about frags as I am. Shout out to t... See more
Company replied
Location
Switch locationUnit 27, Charles Street Mall, The Broadway Centre, BD1 1US BRADFORD, GB
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See what reviewers are saying
I went in trying to buy a gift for my boyfriends birthday but I was completely unsure where to even start, a lovely woman called Donna came over to help me, showing me various perfumes and letting me... See more
Company replied
I spoke to Donna before coming down, and she explained the process for gift wrapping after purchase along with some recommendations. I went down to the Broadway shop and the team were ace. Donna, Evie... See more
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The in-store service is excellent, but the online ordering process could be improved. The website seems somewhat complicated and could benefit from a redesign. Many items are advertised with free gi... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 27, Charles Street Mall, The Broadway Centre, BD1 1US, BRADFORD, United Kingdom
4.8
Excellent
103 reviews
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Olivia
Olivia, what an absolute lovely person to communicate to. WOW, wish I could take her home with me. 100/10 service. She definitely deserves a raise!!!!
September 4, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Great experience felt very welcomed and…
Great experience felt very welcomed and respected, staff members are very kind and polite, Especially Donna’ she sorted all my worries out and helped me pick my girlfriend a nice perfume!
September 1, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hello,
We're happy to hear that you felt welcomed and respected during your visit. We appreciate you choosing us and we're glad our staff could assist you in finding a lovely perfume.
Kind regards,
Jasmyn
The Perfume Shop
Olivia was very helpful and let us test
Olivia was very helpful and let us test
All the perfumes to give us a better idea what to get. Very professional thank you Olivia 😊 and now I have 4 gifts to give aha.
August 30, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hello,
We're happy to hear that you found our team member helpful and that you were able to find the perfect gifts. We appreciate your positive feedback and are glad you enjoyed your experience.
Kind regards,
Jasmyn
The Perfume Shop
Olivia very lovely lady
Olivia very lovely lady. Speaks to customers nicely. Highly recommend her
August 30, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Gabby was amazing
Gabby was amazing. She was so lovely and helped us with everything we needed
August 26, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Great customer service
The sales assistant Gabi made sure that I got the best quality service by giving me various options of perfumes and guiding me through my decision of which perfume to get.
August 26, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hello,
We're happy to hear that you received excellent guidance in choosing a perfume. Thank you for sharing your experience with us, we appreciate your feedback.
Kind regards,
Jasmyn
The Perfume Shop
Donna was amazing giving me great…
Donna was amazing giving me great recommendations. She explained the membership benefits perfectly even giving me a few samples! Would go again conpletley - Marshall
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Tia Dickinson in the Broadway Bradford…
Tia Dickinson in the Broadway Bradford store was extremely helpful! I went in to get a perfume refill which she did with a smile and also helped me install the app as she told me I was already a member! Patient, friendly and knowledgeable young lady 😀
August 17, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Donna was an amazing guide on what to…
Donna was an amazing guide on what to buy and great reccomendations with an inviting smile and a warm welcome. 10/10 service.
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
Thanks for your review! We appreciate you and thank you for shopping with us.
The Perfume Shop
Donna today was amazing and so helpful…
Donna today was amazing and so helpful with my but and was incredibly generous. Definitely a credit to the store
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
Thanks for your review! We appreciate you and thank you for shopping with us.
The Perfume Shop
Excellent Customer Service from Satty - Went Above and Beyond!!! 😊😁
Me and my dad came into the shop looking for a specific perfume for my mum, and Satty, one of the workers at the shop, was sooooo beyond helpful!!! She helped us in every way possible to try and find my mum's favourite scent! I have previously visited myself before and been served by Satty, so I know Satty's excellent customer service is not a one off, and always consistent!! Thank you for helping us find my mum's favourite scent! You were amazing and so friendly!! 😊😊❤️
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
I visited the perfume shop today
On arrival i was slightly confused on what to buy with all the options. The girl Zara working there was amazing, such a helpful kind soul. Made my visit very easy & quick, would definitely return for any future purchases.
August 6, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
Thank you for your positive review!
The Perfume Shop
Hi I went into the store with a few…
Hi I went into the store with a few perfumes in mind. I asked to smell a few a few times. Tia Dickinson the lady behind the counter was very patient and allowed me to take my time. thank you
August 5, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
Thank you for your response and positive feedback!
The Perfume Shop Team
Customer service ⭐️⭐️⭐️⭐️
Shop assistant was Rafi, really helpfull and clear with everything thanks you and ill definitely be back
July 12, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Just been served the very kind Rafi
Just been served the very kind Rafi. Wrapped the perfume as it was a gift professionally. Will definitely shop here again.
July 3, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
We were served by Tia in the Bradford…
We were served by Tia in the Bradford Broadway shop and she was very helpful. She even gave us a complimentary gift wrap too. Great service ☺️
June 27, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Staff were very nice
Staff were very nice and Tia got me what the perfume I was after and was very nice quick and helpful
June 27, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Tia she’s Great and friendly staff
Tia she’s Great and friendly staff! Helped me to pick product and save money too with the great deals that are on!
June 27, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Truly fantastic customer service
Truly fantastic customer service from Tia. Tia really helped me understand the various scents on offer and pick out the right one for my missus, she was also very patient and was happy to explain the options multiple times. Thank you 😊
June 27, 2025
Unprompted review
Reply from The Perfume Shop - Bradford Broadway 327
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
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