Sam at the Braintree Freeport’s store was AMAZING. Very helpful with very indecisive customers. He knew what he was talking about and offered lots of options and advice. Two very happy customers who w... See more
Company replied
Location
Switch locationUnit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH ESSEX, GB
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See what reviewers are saying
Amber was the lady serving. She greeted us and was very polite and welcoming. We even came out with more than we wanted due to ambers and sams promotional skills as we them was undecided due to there... See more
Company replied
Lovely experience today. Unfortunately the perfume I wanted which was recommended to me by Amber had sold out but she helped me to order it to be delivered to my home! She was very friendly and helpfu... See more
Company replied
Very lovely customer service would come and shop again Sindy was very helpful.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 49, Freeport Braintree, Charter Way, Chapel Hill, Braintree, CM77 8YH, ESSEX, United Kingdom
4.9
Excellent
250 reviews
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Amber Excrllent service
Amber provided first class service. Very helpful and knowledgeable.
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review! We appreciate you and thank you for shopping with us.
The Perfume Shop
Rachel was brilliant so informative and…
Rachel was brilliant so informative and ever so helpful
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review! We appreciate you and thank you for shopping with us.
The Perfume Shop
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.
The Perfume Shop
What a great shop the Perfume Shop is
What a great shop the Perfume Shop is. I always get my gifts for people there as the staff are so helpful and nice. Nothing is too much trouble. My husband and I recently bought a refill for his Burberry Hero from the Freeport shop who had it sent to our home. He couldn’t however get the refill to work so we went back to the shop. Sam and a young lady there soon saw the problem and sorted it all for us. They really make you feel more than a customer and deserve more than a review really. We also get all our Christmas gifts from their shop as their prices really are the best and the service exceptional.
July 30, 2025
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Exceptional service by Kyan
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Fabulous service, 5*
We visited today and was served by Amber who was super friendly, approachable and helpful. I needed a gift and was unsure about the difference in products but Amber walked me through different available and appropriate options. Thanks for your patience and based on my experience today I will definitely return.
August 8, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Amber was amazing
Amber was amazing. Helped me find the best deals and recommended fragrances that suit my preferences the best. Really helpful. Thank you Amber
August 8, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Amber was really helpful and…
Amber was really helpful and recommended a lot of good smells
August 3, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thank you. We appreciate you!
Kind regards,
Sharain
Amber was incredibly helpful
Amber was incredibly helpful, a well deserved feedback of 5 stars
August 3, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thank you. We appreciate you!
Kind regards,
Sharain
Lovely experience today
Lovely experience today. Unfortunately the perfume I wanted which was recommended to me by Amber had sold out but she helped me to order it to be delivered to my home! She was very friendly and helpful and even sent me away with a sample so I didn’t leave empty handed!
August 2, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Was served by Amber
Was served by Amber, she was very sweet and helpful - made the experience so much better!
August 2, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Buying fragrances experience
Amber helped me and my father out with my order and was very nice. She should definitely get a raise.
August 2, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Served by Amber so polite and helpful
August 2, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Summer was really helpful thankyou x
August 2, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Was helped by the lovely Summer who…
Was helped by the lovely Summer who beautifully gift wrapped the perfume I purchased.
August 2, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Amber was very helpful and we purchased…
Amber was very helpful and we purchased more than we intended
August 2, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
I was helped by Amber at your Freeport…
I was helped by Amber at your Freeport Braintree store today with my purchase and found her to be extremely helpful.
August 2, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Fast delivery
Fast delivery, arrived in 2 days, kept informed of delivery and with Royal Mail so no dodgy delivery drivers 👍
July 27, 2025
Reply from The Perfume Shop - Braintree 144
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Amber was brilliant at sourcing a new…
Amber was brilliant at sourcing a new perfume for me and my partner. She was very friendly and knew exactly what we would like!
July 27, 2025
Unprompted review
Reply from The Perfume Shop - Braintree 144
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
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