The Perfume Shop - Bristol 229 Reviews 

83
TrustScore 4.5 out of 5

4.6

Cabots Circus, Unit K14, George White Street, BS1 3BA BRISTOL, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Orion you are a star : I went into shop today and left having sampled a selection of some of the finest perfumes . He tailored his service to my unique taste and encouraged me to be adventurous throug... See more

Company replied

Rated 5 out of 5 stars

The ladies that served us were chatty and happy, great customer service, they didn't have what we ordered in stock so made arrangements to deliver. Was a delightful shopping experience.

Company replied

Rated 5 out of 5 stars

I had a fantastic experience at The Perfume Shop in Cabot Circus in Bristol! Renee and Laura were extremely helpful, kind, and so patient with me, even though I’m quite a picky person when it comes... See more

Company replied

Rated 5 out of 5 stars

Went into the perfume shop at cabot circus today to refill my two angel bottles . I had a perfect experience thanks to ‘Renee’ behind the counter. Her service was excellent and so friendly . I left w... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Cabots Circus, Unit K14, George White Street, BS1 3BA, BRISTOL, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

83 reviews

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4.6

All reviews

(83)

34,022 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivered quickly ,great packaging and…

Delivered quickly ,great packaging and great quality product.

January 29, 2026
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 4 out of 5 stars

As always my order was good

As always my order was good. However I find it very strange that me as a regular customer who spends quite a lot of money with you buys two perfumes at £77 only to find three days later you have it on sale at£68. Can you explain this as I lost £18 on the deal

January 18, 2026
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hello,

Thank you for your feedback and for being a loyal customer, we truly appreciate your support. We completely understand how it feels to purchase an item and then see it on sale shortly after. To explain, our pricing can fluctuate due to promotions and seasonal offers. Please reach out to our customer service department.

Kind regards,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great price and delivered quickly and…

Great price and delivered quickly and safely.

January 10, 2026
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 1 out of 5 stars

Inconsistent service.

Good deals but bad service and I wasn't the gifts I was meant to receive although spent over £120

January 4, 2026
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hi,

I am so sorry to hear you did not receive your order. Please pop in touch via email at reviews@theperfumeshop.com so we can help resolve this issue for you.

The Perfume Shop

Rated 5 out of 5 stars

Very lovely staff

Very lovely staff, always friendly and helpful. The shop is located in cobat circus.

November 27, 2025
Unprompted review
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

We were greeted by Louise

We were greeted by Louise. Wow…what a lovely lady, super friendly and helpful. Louise makes Christmas shopping a breeze!!

November 22, 2025
Unprompted review
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hi,

Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.

Kind regards,
Sharain - The Perfume Shop

Rated 4 out of 5 stars

I had a nice experience at the perfume…

I had a nice experience at the perfume shop at Cabot circus. Orion helped me pick a nice perfume and wrapped it nicely.

November 1, 2025
Unprompted review
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hi,

Thanks for your positive review. We appreciate your words and thank you so much for shopping with us.

Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great time <3

Had a great time in there, Clodagh was reall helpful & attentive , was so nice too !! Extremely patient with me and my friend, gave me a sample to the pandora perfume. I defo will come back to buy it !
( sorry if i spelt name wrong :) )

October 26, 2025
Unprompted review
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Orion at Cabot Circus was a star

Orion at Cabot Circus was a star! Got Versace for my brother’s 25th birthday thanks to his guidance!

October 1, 2025
Unprompted review
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hi there,

I am so happy to hear you have had a 5* experience with us. Thank you for your review. Enjoy your purchase.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Kacey rain

I wanted to do this review about few weeks back but been so busy as I went to the shop day before university but the employee at the Perfume Shop, her name is - Kacey rain and her customer service was amazing and I just wanted to say that I was so happy and her perfume knowledge is amazing so thank you Kacey for the amazing service made my day that day so thank you again queen!!!

September 13, 2025
Unprompted review
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hi,

Thanks for your review! it's great to hear of your 5* experience, thank you.

The Perfume Shop

Rated 5 out of 5 stars

Super helpful staff and great service

Went in to find a replacement for my favourite scent which has been discontinued and Louise couldn't have been more helpful. Really happy with the service and my new perfume!

September 5, 2025
Unprompted review
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hi,

Thanks for your review! We appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

Good service

Good service
Appreciated with me howfull patient with me.
The perfume shop cabot circius

Orion

August 27, 2025
Unprompted review
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hello,

Thank you so much for your kind review, we hope to serve you again soon!

Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Lou one of the employees who work there…

Lou one of the employees who work there is absolutely fantastic she has a great knowledge in her perfumes and knows exactly what scent suited my vibe! Her charisma and bubbly personality is amazing she made my day!

August 21, 2025
Unprompted review
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hello,

We appreciate your positive review! We're happy to hear that one of our employees provided you with great service and expertise, enhancing your shopping experience. Thank you for choosing us!

Sincerely,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Lovely service

Lovely service, very kind and helpful. I bought my sister a pamper gift set after having her second baby and I got an amazing discount from Louis xx

August 16, 2025
Unprompted review
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hi,

Thanks for sharing your 5* experience. Have a fab day and thank you for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Excellent service at Cabot Circus Bristol

I visited the Cabot Circus store in Bristol today and was served by Renee assisted by Ria. Both were really helpful, taking their time to give good suggestions, they were not pushy at all. I had no idea what I wanted but needed a change. I ended up buying a perfume that i knew and a 10ml bottle of a perfume that I thought I liked but was unsure. I had no idea you could but small amounts like this, its a good sales idea because I have used the new perfume at home and love it, I will definitely go back to get a full size!
I am so impressed by Renee and Ria, I will be buying perfume from this store from now on. Thank you for making my buying experience a good one!

August 15, 2025
Unprompted review
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hi,

Thanks for sharing your 5* experience. Have a fab day and thank you for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Cabot perfume shop

Went into the perfume shop at cabot circus today to refill my two angel bottles . I had a perfect experience thanks to ‘Renee’ behind the counter. Her service was excellent and so friendly . I left with not only a beautiful fragrance but also feeling genuinely cared for :) Couldn’t recommend this place or service enough .

July 25, 2025
Unprompted review
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hi,

I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.

The Perfume Shop Team.

Rated 5 out of 5 stars

Lewis served us and gave me great…

Lewis served us and gave me great advice. A lovely young man who is fantastic at customer service.

July 20, 2025
Unprompted review
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Customer Service

Whenever I have visited this place I have always been welcomed. I always will get asked if im looking for anything in particular. Great customer service and good recommendations if you don’t know of what to get. Overall is a must visit place if you love fragrances or would love to start getting into fragrances.

July 10, 2025
The Perfume Shop - Bristol 229 logo

Reply from The Perfume Shop - Bristol 229

Hi,

Thanks for your review! Thank you for choosing us to shop with, we appreciate you.

The Perfume Shop

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