Orion you are a star : I went into shop today and left having sampled a selection of some of the finest perfumes . He tailored his service to my unique taste and encouraged me to be adventurous throug... See more
Company replied
Cabots Circus, Unit K14, George White Street, BS1 3BA BRISTOL, GB
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Orion you are a star : I went into shop today and left having sampled a selection of some of the finest perfumes . He tailored his service to my unique taste and encouraged me to be adventurous throug... See more
Company replied
The ladies that served us were chatty and happy, great customer service, they didn't have what we ordered in stock so made arrangements to deliver. Was a delightful shopping experience.
Company replied
I had a fantastic experience at The Perfume Shop in Cabot Circus in Bristol! Renee and Laura were extremely helpful, kind, and so patient with me, even though I’m quite a picky person when it comes... See more
Company replied
Went into the perfume shop at cabot circus today to refill my two angel bottles . I had a perfect experience thanks to ‘Renee’ behind the counter. Her service was excellent and so friendly . I left w... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Cabots Circus, Unit K14, George White Street, BS1 3BA, BRISTOL, United Kingdom
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Great service and very reliable. Appreciate the quick service.

Reply from The Perfume Shop - Bristol 229
Lou was very helpful with finding the perfect fragrance for me in Cabot circus

Reply from The Perfume Shop - Bristol 229
Lou was very kind and considerate! very helpful towards us in Cabot circus!

Reply from The Perfume Shop - Bristol 229
I went to the Cabot store for a return and a new fragrance. The staff were extremely helpful and helped me find a new perfume to replace my previous fragrance which had been discontinued. They were also really helpful and helped me to return another item. Shout out to Lou, Emily and Kacey for being so great! Highly recommend this store 😁
Lou was absolutely amazing at cabbot circus! She was so helpful and chatty! Would definitely go back!

Reply from The Perfume Shop - Bristol 229
Brunne was amazing and so helpful and so friendly and nice to chat to and gave u very good opinions on different colognes/scents and i got a tester bottle thanks to her saying about them I give her 5 stars

Reply from The Perfume Shop - Bristol 229
Before I went to shops and your staff very helpful and I know with they help me to choose which and I got online this time and. I will keep going to shop

Reply from The Perfume Shop - Bristol 229
Visited the Cabot Circus store in Bristol, where Renee was very friendly, professional and helpful, guiding me to purchase Carolina Herrera Bad Boy Cobalt Elixir Eau de Parfum. Renee was excellent, the way retail should be...engaging, chatty, helping with ideas and suggestions. Great experience, thank you.

Reply from The Perfume Shop - Bristol 229
Very welcoming and informative staff. I was made to feel like a valued customer. I’ve shopped in this branch many times before and would like to thank Paige,Kacey,Clodah and Renee for a friendly feeling shop.
Adrian

Reply from The Perfume Shop - Bristol 229
Lou from Cabot Circus was extremely helpful and friendly. 10/10 service.

Reply from The Perfume Shop - Bristol 229
Paige from Cabot Circus was really helpful and gave such valuable advice that guided me towards the right perfume for me.

Reply from The Perfume Shop - Bristol 229
I had such a great service at the Broadmead store. Lou & Orion were so pleasant and helped me get my gift wrapped and sorted. Would definitely be coming back.

Reply from The Perfume Shop - Bristol 229
Went in today to get a perfume for the other half. I was served by Lewis and he provided an excellent service. He wrapped my present for me and offered the personalised ribbon for a nicer touch. He was brilliant throughout the entire transaction. Definitely should hire more Lewis’

Reply from The Perfume Shop - Bristol 229
What a lovely experience we had at this shop,lou,Lacey and Lewis where so helpful and friendly and as always Lou found the perfect perfume for me today .

Reply from The Perfume Shop - Bristol 229
What an amazing shop and staff especially lou who goes above and beyond every year we come back to her amazing xx

Reply from The Perfume Shop - Bristol 229
I just wanted to say a huge thank you to Louise and Clodah at The Perfume Shop in Cabot Circus, Bristol. They were both so lovely and unbelievably helpful during mine and my daughter’s visit. Their knowledge, patience, and genuine kindness. Nothing was too much trouble, and they went above and beyond to help me and my daughter find exactly what I was looking for. Customer service like this is rare these days—absolute stars! Thank you again, Louise and Clodah!

Reply from The Perfume Shop - Bristol 229
What a great shopping experience.
Renee and Oman (sorry if I got it wrong) at the Bristol branch in Cabot were so helpful!! I was after a very specific thing which they efficiently helped me find.
Definitely coming back to the same branch.

Reply from The Perfume Shop - Bristol 229
I went to this location not knowing exactly which "scent" I wanted other than one that would last once I sprayed it. I was greeted by Laura who couldn't have been more professional and understanding as we traweled through a number of scents until we settled on a Givenchy scent. To finish it was the most pleasant time I'd spent in a shop and shelling out nearly £100 - it was worth it!!!

Reply from The Perfume Shop - Bristol 229
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