The Perfume Shop - Clumber Street Notts SD 519 Reviews 

75
TrustScore 5 out of 5

4.9

c/o Superdrug, 13/17 Clumber Street, NG1 3ED NOTTINGHAM, GB


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Rated 5 out of 5 stars

Too Aj and Natasha thank you for your Alright service hehe Natasha Got us there in the end bless erm both. Marc N Ashley x x

Company replied

Rated 5 out of 5 stars

I and my wife visited the perfume shop on Clumber Street, Nottingham to buy perfume gift sets for relatives whom we are visiting soon. We were welcomed and served by Laura who was really helpful and k... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Aj Laura n natasha wanted a perfume tht was discontinued but these girls went above n beyond to make sure I left with one simular to wot I wanted top girls thank you xx

Company replied

Rated 5 out of 5 stars

Informative and chatty staff! Refreshing experience with personable team members, Liberty was great! I didn’t purchase anything and I didn’t feel pressured to either, a lovely chat about the propert... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • c/o Superdrug, 13/17 Clumber Street, NG1 3ED, NOTTINGHAM, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

75 reviews

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4.9

All reviews

(75)

35,264 reviews in the last 12 months

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Rated 5 out of 5 stars

Too Aj and Natasha thank you for your…

Too Aj and Natasha thank you for your Alright service hehe Natasha Got us there in the end bless erm both. Marc N Ashley x x

July 16, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service from Aj Laura n natasha…

Amazing service from Aj Laura n natasha wanted a perfume tht was discontinued but these girls went above n beyond to make sure I left with one simular to wot I wanted top girls thank you xx

July 1, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

everyone was very helpful and very kind

everyone was very helpful and very kind

June 2, 2026
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Informative and chatty staff

Informative and chatty staff! Refreshing experience with personable team members, Liberty was great!
I didn’t purchase anything and I didn’t feel pressured to either, a lovely chat about the properties of perfumes and how much they feature in our lives. Fab!

April 29, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great customer service

Andrea was very patient and happy to give recommendations - will definitely be buying my fragrances from here again!

March 14, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Abbie on perfume counter was fantastic…

Abbie on perfume counter was fantastic great customer helped us choose the correct perfume left feeling happy 😊

April 6, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I would like to say a huge thank you to…

I would like to say a huge thank you to Andrea for her recommendation on the perfect perfume for me and the great customer service and for making my visit so special. She is a credit to your store.

April 11, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you Andrea!

Thank you so much to Andrea for such amazing customer service and all the help you provided us when choosing a new fragrance. You made the whole experience so enjoyable and made us feel so welcome. 10/10 service! I’ll recommend you to everyone I know!

April 11, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Served by Libby

Served by Libby, absolutely amazing service. Very knowledgeable with here perfumes/aftershave. Super friendly and happy to help and answer any questions.

April 8, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Liberty was really kind and she is so…

Liberty was really kind and she is so lovely. She answered all my questions and had good recommendations

March 27, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nottingham Superdrug store

Visited the store in Superdrug, Nottingham. We were served by Andrea who was so lovely and ensured we had exactly what we needed for my daughter’s birthday. She was brilliant at wrapping the gift and took so much care.
Thank you

February 7, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Tamara was amazing at Xmas despite the…

Tamara was amazing at Xmas despite the hustle and bustle.
She was bubbly, patient and very thorough.

I left with every present needed.

I returned today, only to be greeted with her radiant smile again.

Thanks Tamara x

February 13, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service. Went to purchase some perfume on offer and didn't realise I needed a perfume shop card. The assistant immediately offered me one to obtain the discount. She was very helpful and polite which is very rare these days. Thankyou very much

February 7, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Liberty was amazing

Liberty was amazing , great customer service very attentive and helpful

February 4, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Delivery was fast

Delivery was fast. Price of perfume very very affordable. I love Arden beauty by Elizabeth Arden so much

January 21, 2026
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fantastic service from abi!

i went in not knowing what i wanted but abi let me try so many things! she seemed to genuinely care about me finding a scent i liked which was so lovely!

December 27, 2025
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I always buy my perfume in this…

I always buy my perfume in this store.The staff are friendky and approachable even if they don't have something in stock they order for me
I have been served by Laura who is extremely professional and kind

January 8, 2026
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Molly was absolutely fantastic.very…

Molly was absolutely fantastic.very helpful.nothin was too much trouble and went the extra mile.definitely recommend this store as so helpful

December 16, 2025
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

HI,

Thank you for your lovely feedback. It's great to hear of your 5* experience with us.

Thank you.
The Perfume Shop

Rated 5 out of 5 stars

Brilliant service

Liberty was so helpful, I’ve been trying to find a new scent for months to no avail. On 30 minutes she’s taken me through several explained all about them and even written the names down so I could keep track! Finally I have 2 new perfumes that I’m so happy with !

December 14, 2025
Unprompted review
The Perfume Shop - Clumber Street Notts SD 519 logo

Reply from The Perfume Shop - Clumber Street Notts SD 519

Hi,

Thanks for your feedback, we appreciate you!

The Perfume Shop

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