I’ve been coming here 8 years plus and Julie the beautiful lady has always served me with lovely smile and all goes extra mile New team leader Chantelle has been amazing and helped with with every... See more
Company replied
Location
Switch location9 Trinity Square,, CO1 1JR COLCHESTER, GB
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I have been served by Julie for over 13 years, and I wouldn’t go to anyone else.She always provides exceptional customer service and knows exactly what I like. Her knowledge is outstanding, and she... See more
Company replied
Jewels of the Crown 👑 was beyond amazing! She is what customer service should be! Couldn’t rate my experience any better 🥰 Thank you so much!
Company replied
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab. Fast delivery Good communication Definitely recommend
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
9 Trinity Square,, CO1 1JR, COLCHESTER, United Kingdom
4.9
Excellent
143 reviews
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Really good
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab.
Fast delivery
Good communication
Definitely recommend
March 6, 2026
Reply from The Perfume Shop - Colchester 189
Hello Sian,
We're glad you enjoyed our fast delivery and communication! We appreciate your recommendation and are really sorry to hear about the ribbon issue, we'll make sure to look into it and you can reach out to our customer service department via our website with images and we can refund this for you. Thanks for the feedback!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Colchester shop very great attendances…
Colchester shop very great attendances by Claire so happy with her help and service 10 out 10 many thanks 🤗🤗🤗🤗🤗🤗🤗
March 12, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Aisha & Purple Laura
I was served by Aisha & Purple Laura. They both are amazing young women who recommended the most beautiful perfumes. They are brilliant ! Thank you ❤️
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff at the shop are very polite…
The staff at the shop are very polite and professional
January 28, 2026
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went there for a bday present and I…
I went there for a bday present and I met the loveliest sales woman she is from Cyprus she was the best really polite and funny helpeome pick up my present all good!
January 31, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Laura O from Colchester helped us find…
Laura O from Colchester helped us find the best perfume for my husband to gift him on his birthday. Very friendly and patient.. loved the service.thank you Laura...
January 31, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Julie from Colchester served me today…
Julie from Colchester served me today and she was amazing, really accommodating and went the extra mile to make sure I got what I needed
January 31, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Julie a very welcoming lady
Julie a very welcoming lady. So beautiful in heart . She also made me feel relaxed as to pick the type of fragrance I want .
January 31, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I been to Colchester store the service…
I been to Colchester store the service of julie so nice happy to see them again
January 26, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Julie at Colchester is the nicest woman…
Julie at Colchester is the nicest woman I have ever met , so kind and provides amazing customer service ! So happy with the perfume suggestions 🤍
January 26, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Served by julie today and she couldnt have been more helpful..excellent customer service
January 23, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Julie from Colchester
Julie from Colchester answered all our questions. Was so patience and kind to us. She made the shopping experience such a pleasure and I will be back to visit again. Thank you Julie😌
January 23, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
lovely lady really nice packed the gift…
lovely lady really nice packed the gift very good thankyou
January 21, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Julie was so kind she’s amazing to talk…
Julie was so kind she’s amazing to talk to and created a really nice environment! Super friendly and helpful with finding the perfumes 😊definitely recommend going in to meet her
January 21, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I would like to highly commend Purple…
I would like to highly commend Purple Laura at the Colchester 189 store. Her customer service was exceptional; she was welcoming, patient, and very knowledgeable. She is a great asset to the team and made sure I left with exactly what I needed.
January 2, 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
Item was out of stock in shop
Item was out of stock in shop.
Not available to order either from store but kind girl in store helped me order on my phone from internet. Item arrived within 5 working days so all good, thank you.
December 14, 2025
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Fantastic service
From start to finish I was really impressed with the service at this store . Lottie was very knowledgeable and helped me choose the perfect perfume for my wife for Christmas and gift wrapped it excellently. Been here before and will definitely come again.
Thank you .
December 13, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
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