I’ve been coming here 8 years plus and Julie the beautiful lady has always served me with lovely smile and all goes extra mile New team leader Chantelle has been amazing and helped with with every... See more
Company replied
Location
Switch location9 Trinity Square,, CO1 1JR COLCHESTER, GB
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See what reviewers are saying
I have been served by Julie for over 13 years, and I wouldn’t go to anyone else.She always provides exceptional customer service and knows exactly what I like. Her knowledge is outstanding, and she... See more
Company replied
Jewels of the Crown 👑 was beyond amazing! She is what customer service should be! Couldn’t rate my experience any better 🥰 Thank you so much!
Company replied
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab. Fast delivery Good communication Definitely recommend
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
9 Trinity Square,, CO1 1JR, COLCHESTER, United Kingdom
4.9
Excellent
143 reviews
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Best customer service
I've been to this shop a couple of times for perfect gift set and they always deliver when it comes to customer service and assist you to get right and perfect gift. I'll definitely recommend to everyone seeking for quality perfumes to purchase
December 5, 2025
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Purple Laura (our new Stuart) did an…
Purple Laura (our new Stuart) did an outstanding job on looking after us getting our past purchases up so we could see what we needed. So attentive and has a great customer relation and made our Xmas shopping complete. Thanks Laura see you soon.
December 7, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Excellent
The updates I received were consistent and well worded. I got my parcel on time, actually one day before the day it was meant to be delivered. The prices of the products were reasonable and came with many choices in terms of size, engraving, ribbon and Wrapped or not wrapped. Followed by multiple delivery options to choose from for convenience reasons.
November 1, 2025
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
amazing customer service so helpful and…
amazing customer service so helpful and kind, purple laura u was lovely thank you xx
October 27, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Laura purple Colchester store
My experience was made by the lovely Laura purple at the Colchester store, she was very helpful and so friendly and talkative throughout the whole process. I will for sure be going back when she’s there.
October 24, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Lovely Experience
I went in looking for a present for a friend. Aisha helped out so much. Super friendly and allowed me to try out different scents and suggested some that fit my brief. She even included some free testers at the end which I loved!
October 4, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
I went to a perfume shop in Colchester…
I went to a perfume shop in Colchester town today the lady called Julie was very friendly very helpful very professional every time I come in just for Julie's customer service I will never go in there if she isn't there always gives a high standard customer service thank to her I get what I need for special occasions thank you for your service Julie you are amazing
October 5, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Had a good experience today
Had a good experience today , Niamh was extremely helpful and friendly , the service was 100%
October 2, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi there,
I am so happy to hear you have had a 5* experience with us. Thank you for your review. Enjoy your purchase.
Kind regards,
Sharain - The Perfume Shop
Niamh
Was served today by niamh and she was lovely she really helped me find the right perfume for me as I couldn’t decide, would like to say a massive thank you to her and will be returning to this store for more :)
September 28, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your a lovely review. It's great to hear of your experience and thank you for shopping with us. We appreciate you.
The Perfume Shop.
Great experience
Great experience. The sale assistant was very patient and helpful.
September 16, 2025
Reply from The Perfume Shop - Colchester 189
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
Amazing experience at the perfume shop - Colchester
I had an amazing experience at the perfume shop Colchester, I was served at the Colchester shop by Aisha and Laura, it was my husband’s birthday and they helped me find the perfect gift.
Both ladies were incredibly friendly, knowledgeable, and patient as I explored different options. They took the time to understand what kind of scents my husband might like and recommended a few amazing choices I hadn’t even considered. Their attention to detail and genuine interest in helping me made the whole experience so enjoyable.
In the end, I walked away with a beautifully wrapped gift that my husband absolutely loved. It’s rare to find such thoughtful customer service these days, and I really appreciated how welcoming and professional Aisha and Laura were.
Highly recommend visiting the Colchester branch, you’ll be in great!!
July 20, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
We're happy you had such a positive experience at our Colchester shop! It's wonderful to hear that our team members were so helpful in finding the perfect birthday gift. We appreciate your kind words and hope to see you again soon.
Jasmyn
The Perfume Shop
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Laura in Colchester branch was so…
Laura in Colchester branch was so lovely and helpful, didn't rush me at all, great experience
August 7, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
This shop is fantastic customer service is excellent
The service was excellent will always return all so friendly and polite
July 25, 2025
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
The Colchester shop was amazing
The Colchester shop was amazing. Julie was amazing in supporting me and the wife to make a good choice. Demonstrated robust knowledge of the product.
July 12, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Purple Laura is amazing
I visited the Colchester store and was served by purple Laura, she displayed amazing customer service and I left the shop very happy! Thank you laura
June 25, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Amazing customer service
Always buy my perfumes from here because of Laura (with the purple hair) she always knows what I am looking for just from a few words. Have never once had a bad experience she is always so welcoming and friendly and because of her amazing suggestions I have bought a perfume every single time even when I had no intention too ! Have never had such wonderful customer service anywhere else compared to this 10/10
June 21, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
All three ladies that were working…
All three ladies that were working today were just fantastic I had come in previously with my son and when purchasing I couldn’t remember which scent I needed but these guys remember just amazing customer service so friendly shame the rest of the team wernt in today as I have had great experiences with all of them thank you again to Niamh meadow and Laura 😁😁
June 7, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
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