I have been served by Julie for over 13 years, and I wouldn’t go to anyone else.She always provides exceptional customer service and knows exactly what I like. Her knowledge is outstanding, and she... See more
Company replied
Location
Switch location9 Trinity Square,, CO1 1JR COLCHESTER, GB
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I’ve been coming here 8 years plus and Julie the beautiful lady has always served me with lovely smile and all goes extra mile New team leader Chantelle has been amazing and helped with with every... See more
Company replied
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab. Fast delivery Good communication Definitely recommend
Company replied
The “ Perfume Shop” was on the ball. Shame about your conveyor Royal Mail, they took 2 attempts to deliver as the first they failed with a pathetic excuse.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
9 Trinity Square,, CO1 1JR, COLCHESTER, United Kingdom
4.9
Excellent
144 reviews
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All three ladies that were working…
All three ladies that were working today were just fantastic I had come in previously with my son and when purchasing I couldn’t remember which scent I needed but these guys remember just amazing customer service so friendly shame the rest of the team wernt in today as I have had great experiences with all of them thank you again to Niamh meadow and Laura 😁😁
June 7, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Well done Niamh
Well done Niamh. You looked after both myself and my husband really well today. You were very helpful, kind and patient, all carried out with a smile, thank you
June 7, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thank you for your kind review. We appreciate you!
The Perfume Shop.
Amazing
Had Stuart help out with finding a perfume today- really conversational and friendly. Very knowledgeable about what he does and after sampling the whole store, I can definitely say- very patient guy.
Great customer service.
June 5, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Stuart at the Colchester Branch
Stuart at the Colchester branch was so helpful today. Looking for a gift, vague idea of scents and Stuart sorted a beautiful perfume. He was friendly thoughtful and patient. Service like this means I am now a customer. Thanks
June 5, 2025
Unprompted review
Clare - Colchester branch
Clare was amazing I went in looking for something for my gran. I’d never bought any fragrance properly in my life but gave her something id bought previously l. She looked into it and gave me a selection of scents. Very helpful and willing to walk around the shop for my sake. Would definitely go again if she was serving me!
June 4, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your review. I am happy to hear of your recent experience.
Sharain
The Perfume Shop Team
Fab experience!
Really personalised experience and made us feel really welcome. Stuart and Laura at the Colchester store were just brilliant!
May 29, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Delivered in great time thank you
May 23, 2025
Reply from The Perfume Shop - Colchester 189
HI,
Thank you so much for your positive review!
Kind regards,
The Perfume Shop Team
Fantastic Job at Colchester
Fantastic customer service at TPS in Colchester Town!
I was served by Purple Laura and Stuart and they were both very polite and helpful in picking a scent. Not to mention we were severed so quickly.
Great Team at Colchester
May 12, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
I am so pleased to hear you had a 5* experience with us. We appreciate you and your support, thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop Team
Niamh served me today
Niamh served me today, very efficient, informative and polite. She gave me superb customer service. A really pleasant and feel good customer shopping experience. Thank you very much.
April 25, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
So helpful knowing I was not buying
Visited the shop exploring what was available explaining I was checking out not buying immediately. The shop assistant Laura was extremely helpful showing me all sorts of helpful options without 'selling' to me.
Returned half an hour later with my wife and purchased exactly what we wanted as shown.
Laura then pointed out what a good deal the Travelo was as filled and we bought that too.
April 24, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
We appreciate you taking the time to share your positive experience. It's wonderful to hear that Laura provided such helpful and informative service. We strive to create a welcoming environment where customers can explore and discover the perfect products without feeling pressured. We're glad that Laura's assistance ultimately led to a successful purchase for you and your wife.
Kind regards,
Jasmyn
Excellent customer service
I went to the perfume shop in Colchester and was served by Claire, she was a great help and had excellent customer service! She was friendly, patient and proactive in helping me find the right fragrance which I really valued as this was my first luxury perfume purchase.
April 19, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
I was served by Laura Purple in…
I was served by Laura Purple in Colchester she gave great service, smiles all around and made us feel so so welcome! she is a gem! - kacey
April 18, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
The service was wonderful and thank you…
The service was wonderful and thank you Niamh for assisting me with my partner’s gift.
April 11, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
In Colchester
The young girl saved me I was looking for gift box for my daughter birthday I bought Michael Kors thank you so much
February 25, 2025
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your kind words! We're so glad you were able to find the perfect birthday gift for your daughter. We appreciate your feedback and hope you both enjoy the gift.
Kind regards,
Jasmyn
I received my brilliant service.
I received my order very quickly. I had the parcel gift wrapped and it was beautifully done. Will definitely order from you again.
March 6, 2025
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Quality products and good environment…
Quality products and good environment and excellent customer service
February 25, 2025
Reply from The Perfume Shop - Colchester 189
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Niamh is lovely and goes above and beyond!
Niamh at the perfume shop in colchester is so lovely and went above and beyond to help my daughter (16) get her boyfriend the perfect birthday package!
We went in looking for an aftershave with a budget of £30 and we walked out with an aftershave, chocolates, pocket size aftershave spray and all gift wrapped with a personalised ribbon for £29.96!! Excellent service! Thank you Niamh :)
February 21, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Julie at the store in Colchester
Julie at the store in Colchester, what a lovely lady! She provided a top notch customer service to me on 16/02.
February 16, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Exceptional Service from Laura Purple!
I had a fantastic experience at The Perfume Shop in Colchester today! Laura Purple made my visit truly exciting—she was incredibly friendly, helpful, and full of great suggestions. She went the extra mile to ensure I found exactly what I was looking for, making the whole experience enjoyable and memorable. Her enthusiasm and knowledge made me feel valued as a customer, and I left feeling happy and excited to return next time. Thank you, Laura, for your excellent service!
February 7, 2025
Unprompted review
Reply from The Perfume Shop - Colchester 189
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
5 Star *
Niamh was incredibly helpful today!!! Went above and beyond, and really added a personal touch to the whole thing!! Her customer service sold it for me, hands down, superb!!
February 5, 2025
Unprompted review
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