I had a short wait in store as only 1 person serving. She apologised for the wait & was a great help. What I was looking for wasn't in stock so she checked online. It was on offer & explained the redu... See more
Company replied
Location
Switch locationUnit 142, Upper Level, The Mall at Cribbs Causeway, BS34 5UR BRISTOL, GB
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See what reviewers are saying
I visited the Cribbs Causeway store on Saturday 15th March and was served by Cerys who gave an exceptional level of customer service. I bought a 100ml bottle of Sauvage Elixir and thanks to the produc... See more
Company replied
Bristol Cribbs Causeway branch, I was served by two very friendly and knowledgeable staff members who had great product knowledge and helped me make a decision based on what was best for me. Big tha... See more
Company replied
I just went to several perfume counters through the Mall at Cribbs Causeway but wanted to recognise the wonderful help and services from Linda in the Perfume Shop. She was so extremely helpful to me... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 142, Upper Level, The Mall at Cribbs Causeway, BS34 5UR, BRISTOL, United Kingdom
4.6
Excellent
51 reviews
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Good service and polite helpful staff
November 13, 2025
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Linda is as a pleasure to deal with
Linda is as a pleasure to deal with. I was browsing but her attention to detail made me buy
November 4, 2025
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
The delivery was prompt
The delivery was prompt . I am happy to have my fragrance again .
October 20, 2025
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Rude staff unhelpful and rude
October 13, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
I am so sorry to hear you are not happy with our services. Please can you pop in touch via email at reviews@theperfumeshop.com so we can look into this for you.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
Great servvice
My choice of perfume wasn't in store so it was ordered, paid for and delivered all within 3 days. Great service.
August 28, 2025
Reply from The Perfume Shop - Cribbs Causeway 51
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Excellent service
Excellent service. Lady I dealt with was lovely and very helpful. Really good experience.
July 29, 2025
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
Thank you for your review. We appreciate you so much!
The Perfume Shop
My experience
Bristol Cribbs Causeway branch,
I was served by two very friendly and knowledgeable staff members who had great product knowledge and helped me make a decision based on what was best for me.
Big thanks to staff member Vaiza who gave great customer service and was able to price match, I will definitely be a repeat customer based on my positive experience at that branch.
July 25, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Vaiza B was very helpful
Vaiza B was very helpful, efficient and patient. Her suggestions were spot on and when it turned out that one of the perfumes we liked wasn't available, she kindly recorded the details so that we could look elsewhere.
June 29, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Visited the store in Bristol Cribbs…fabulous
Visited the store in Bristol Cribbs shopping mall. We were served by Linda who was extremely helpful and chatty.
It’s so refreshing to be assisted by someone helpful and with a smile.
Well done Linda
June 8, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
The staff member in the perfume shop
The staff member in the perfume shop called Linda at Cribbs causeway was lovely she was extremely helpful and more than happy to help and talk through options with me she made my experience amazing and was extremely friendly
May 30, 2025
Unprompted review
Great fun and attitude
Just spent 40 minutes in the store at Cribbs, staff (manageress and Linda) were extremely helpful and good fun in selecting the right birthday gift. Great to see genuinely nice people with a great attitude, would definitely recommend popping in…
April 30, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Big up Linda at cribbs
Everyone needs a Linda working for them. I was lost for ideas and Linda was amazing, suggesting perfumes and letting me smell them all. She never rushed me and made me laugh on multiple occasions. I could of spent all day with her. I bought a perfume as a gift, and she made sure I got my points and my discounts plus some freebies. Honestly ill go back on days Linda works 💪
April 19, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hello,
We're so happy to hear about your wonderful experience with Linda! It sounds like she went above and beyond to help you find the perfect gift and made the process enjoyable for you. We strive to create a positive and welcoming environment for all our customers, and it's heartwarming to know that Linda embodies that spirit. We're thrilled that you had such a great time and that you're looking forward to returning.
Kind regards,
Jasmyn
amazing !!
just had a lovely experience at The Perfume Shop !! Vaiza was such a helpful + generous person :)
April 26, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Excellent service
Came today to collect an online order, which hadn't been delivered to the store as planned due to Easter bank holiday. Nicole, couldn't have been more helpful when helping me choose something else and cancelling the previous order. So helpful, even gift wrappoed my purchase.
Thank you Nicole, excellent customer service
April 23, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Wow… what a service we received today 😊…
Wow… what a service we received today 😊
Nicole and Linda were amazing and extremely patient as we were very indecisive.
5* for these ladies. Keep up the good work xx
April 17, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Brilliant service
Brilliant service, got assisted to as soon as we stepped into the shop. Gave me many suggestions for perfume as I was clueless. Wonderful staff, thank you Nicole and Linda! x
April 17, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
great customer service and very helpful
April 17, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Really great service, super friendly
Really great service and both ladies (Nicole and Linda) in the shop could not have been more helpful. Thank you!
April 17, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
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