I had a short wait in store as only 1 person serving. She apologised for the wait & was a great help. What I was looking for wasn't in stock so she checked online. It was on offer & explained the redu... See more
Company replied
Location
Switch locationUnit 142, Upper Level, The Mall at Cribbs Causeway, BS34 5UR BRISTOL, GB
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See what reviewers are saying
I visited the Cribbs Causeway store on Saturday 15th March and was served by Cerys who gave an exceptional level of customer service. I bought a 100ml bottle of Sauvage Elixir and thanks to the produc... See more
Company replied
Bristol Cribbs Causeway branch, I was served by two very friendly and knowledgeable staff members who had great product knowledge and helped me make a decision based on what was best for me. Big tha... See more
Company replied
I just went to several perfume counters through the Mall at Cribbs Causeway but wanted to recognise the wonderful help and services from Linda in the Perfume Shop. She was so extremely helpful to me... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 142, Upper Level, The Mall at Cribbs Causeway, BS34 5UR, BRISTOL, United Kingdom
4.6
Excellent
51 reviews
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Linda was so helpful and patient, highly recommended
I just went to several perfume counters through the Mall at Cribbs Causeway but wanted to recognise the wonderful help and services from Linda in the Perfume Shop. She was so extremely helpful to me and my 15year old daughter. No pushy sales very patient and kind. Really nice experience that needed to be shared!
Sam Bilo
April 15, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
My purchase was returned by the parcel…
My purchase was returned by the parcel force saying that I know longer lived at that address??, I only moved in last month. The address on my receipt was missing the 1st line of my address so it was an employee error.
March 19, 2025
Reply from The Perfume Shop - Cribbs Causeway 51
We understand your frustration with the returned package. We apologize for the inconvenience caused by the missing address information on your receipt. We value you and are committed to providing a smooth and reliable experience. We will investigate this matter further to ensure such errors are minimized in the future.
Kind regards,
Sharain
Cerys at the Cribbs Causeway Store
I visited the Cribbs Causeway store on Saturday 15th March and was served by Cerys who gave an exceptional level of customer service. I bought a 100ml bottle of Sauvage Elixir and thanks to the product already being discounted and then further discounted by your “spend £60 and get 20% off” offer, I saved a massive £53.40. You simply can’t beat this level of service and fantastic value.
March 15, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hello,
We're thrilled to hear about your positive experience at our Cribbs Causeway store. It's wonderful to know that Cerys provided you with exceptional customer service. We strive to create a welcoming and helpful environment for all our customers and it's fantastic to hear that you were so impressed with her assistance. We're also delighted that you were able to take advantage of our offer and save a significant amount on your purchase. We appreciate your kind words and are glad you enjoyed your shopping experience.
Many thanks,
Jasmyn
Reply from The Perfume Shop - Cribbs Causeway 51
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
very friendly
Popped in today very friendly, they priced check what I got . Big thanks to Linda thank you.
March 12, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Went in today
Went in today. Always friendly and helpful. Will price check and match and aim to please. Manager Linda very helpful. Recommended.
March 12, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
I originally signed up because of a very good experience in a store, a truly helpful guy in a store
Easy website, and a discount deal that gave me enough time to read it, and place an order. I was asked to mention a particular shop, this relates to a while ago.
February 3, 2025
Reply from The Perfume Shop - Cribbs Causeway 51
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Rohan and Nicole were amazing at the…
Amazing service from Rohan and Nicole, very kind people and very helpful when it came to finding the the right thing.
January 22, 2025
Unprompted review
Reply from The Perfume Shop - Cribbs Causeway 51
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
We ended up with what we required at a…
We ended up with what we required at a competitive price.
We did have to wait as a tall man pushed in which makes people of out stature invisible.
It was worth the wait though
December 13, 2024
I would give the young man 10 stars 🌟…
I would give the young man 10 stars 🌟 if I could. His service was excellent, informative, helpful, good knowledge polite and helped me with my gifts and packing. It was a pleasure to be served by him. I am a loyal customer but will be spreading the word starting with review
December 11, 2024
Unprompted review
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