Always lovely staff who give you the attention you deserve. Great variety of perfumes at good prices. Also used their delivery service recently and that was super fast so can’t fault them!
Company replied
Unit 28, South Walk, Cwmbran Shopping Centre, N44 1PU CWMBRAN, GB
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Always lovely staff who give you the attention you deserve. Great variety of perfumes at good prices. Also used their delivery service recently and that was super fast so can’t fault them!
Company replied
Cwmbran store, Lisa & Ellie. Thank you so very much for giving me your time, empathy & genuine kindness. You didn’t just make a sale (I was purchasing it anyway). You went that extra mile (and then so... See more
Company replied
CIAIRE - What a gem! This woman....phenomenal! Her knowledge and expertise made our shopping trip to buy myself a new perfume and aftershave for my husband so much fun. She used all her experience and... See more
Company replied
Fantastic the staff was very polite and very helpful i would of gave the review a 5 star but I was not aloud the free gift that came with what I ordered because I orded it online member of staff told... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 28, South Walk, Cwmbran Shopping Centre, N44 1PU, CWMBRAN, United Kingdom
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Extremely helpful staff went in not knowing what I wanted and left with a lovely perfume.

Reply from The Perfume Shop - Cwmbran 146
I visited the Cwmbran store and was served by Madi, She was so helpful and nothing was too much trouble, I ended up buying 2 aftershave’s and 1 perfume, I will definitely shop here again. Thank you 🙂

Reply from The Perfume Shop - Cwmbran 146
Really pleased first time ordering and fast delivery
Very helpfull Nothing too much trouble for them
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