Sophie was an incredible help both times i've been in the store, despite me being incredibly indecisive and having a specific scent I like to stick to. Picking out options I hadn't even thought of bef... See more
Company replied
Unit 38, Cornmill Shopping Centre, Priestgate,, DL1 1NH DARLINGTON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Sophie was an incredible help both times i've been in the store, despite me being incredibly indecisive and having a specific scent I like to stick to. Picking out options I hadn't even thought of bef... See more
Company replied
Sophie! If I was still running a business I would be poaching this young lady. What an absolutely 100% switched on, multi tasking, friendly, considerate, attentive, patient, sales lady. Her product... See more
Company replied
Sophie was absolutely delightful, helping us choose the perfect perfume for our niece’s birthday present. Inclusive of birthday wrapping meant the whole process was so easy; and with free samples inc... See more
Company replied
I was greeted by a lovely young lady named Beth, this was mothers day weekend and the shop was very busy, she was just about to go for some refreshments but insisted on serving me, rather than quic... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 38, Cornmill Shopping Centre, Priestgate,, DL1 1NH, DARLINGTON, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic choice of products together with prompt delivery.
Cannot fault then and highly recommend buying from a great company.

Reply from The Perfume Shop - Darlington 121
Great selection of products and the staff were very engaging and helpful selecting a product for you.
Bethany served me. She was friendly, super chill and knows what she's doing.

Reply from The Perfume Shop - Darlington 121
Had a wonderful experience shopping for perfume at the Darlington branch. The staff—especially Beth and Ann—were incredibly pleasant, helpful, and accommodating. They told me about a 25% discount, and even included a beautifully wrapped free duffel bag with my purchase. Excellent service and lovely presentation—made shopping a real joy!

Reply from The Perfume Shop - Darlington 121
We are visiting from Australia, and I was wanting a particular fragrance that we can no longer get in Aust.
Bethany and Sophie were awesome, and Ann was also
The thing is, all of these ladies were brilliant salespeople, but, they were personable too and lots of fun :)
Thanks heaps Bethany and Sophie and Ann. It’s been fun :)

Reply from The Perfume Shop - Darlington 121
Superb service from Bethany, purchased multiple Jean Paul Gaultier Gift Sets which were not gifts and just for myself, Bethany was happy to get rid of all of the excess packaging for me and signed me up for a VIP card which got me a little discount too.
Super friendly, really professional and made the whole shopping experience a pleasure. Thanks Bethany.

Reply from The Perfume Shop - Darlington 121
From the moment we entered the store at the cornmill in Darlington our assistant Sophie was incredible and so attentive, we were looking for a new fragrance to try, she had great knowledge and went through a few options with us until we settled on a couple of new perfumes that we really liked, I could not speak highly enough of Sophie, she was such a pleasure to meet and a credit to the perfume shop

Reply from The Perfume Shop - Darlington 121
I went in to purchase the new ysl fragrance and a worker named Bethany was really helpful and very kind.

Reply from The Perfume Shop - Darlington 121
Top service from Bethany in Darlington

Reply from The Perfume Shop - Darlington 121
Bought perfume for my wife’s birthday a lovely girl called Bethany was very helpful and gift wrapped my purchase will shop here again

Reply from The Perfume Shop - Darlington 121
I came in right at the end of the working day - you never would have known. Ashleigh was wonderful in helping me recognise several familiar scents and try new ones that fitted so nicely. Wonderful, kind and generous service - will definitely shop there again!

Reply from The Perfume Shop - Darlington 121
Brilliant service today from Bethany, easy to talk to and very funny. Hopefully get served by her again when i next come in

Reply from The Perfume Shop - Darlington 121
As always a brilliant service collected my perfume from the shop in Darlington where the girls are always lovely top marks

Reply from The Perfume Shop - Darlington 121
I visited the Darlington store,Vikki was very knowledgeable, helpful and patient.I would hope to return soon.

Reply from The Perfume Shop - Darlington 121
We had an amazing experience today. The lady who served us was incredibly polite and helpful, and explained that we could try any of the fragrances. We could not have asked for a better service. Thank you!

Reply from The Perfume Shop - Darlington 121
my experience was amazing. 10/10 customer service. I never knew there was so much about perfumes and what compliments me best. Vikki went above and beyond to help me and treated me with kindness and a massive smile. I left the store feeling satisfied and got egsactly what I was looking for. I will definitely be back all thanks to Vikki.

Reply from The Perfume Shop - Darlington 121
Perfect customer service by Paula today, fast and efficient service

Reply from The Perfume Shop - Darlington 121
Went in looking for some men’s aftershave. They had the tried and tested one that he likes. Also came out with some additional options for him. There were a couple of items with a discount and because we’d spent a certain amount, I got another discount off my bill.
Thank you Kylie for being so kind and patient with us.

Reply from The Perfume Shop - Darlington 121
My experience at the perfume shop Darlington was absolutely amazing, the lovely lady who served me was Bethany and she couldn’t have been more helpful with finding me my new favourite perfume thank you so much Bethany!!

Reply from The Perfume Shop - Darlington 121
Visited the perfume shop in Darlington to pick up a gift and I was served by Vikki. She was really knowledgeable about the products, very helpful and friendly. Will definitely be back! : )

Reply from The Perfume Shop - Darlington 121
Had a lovely visit instore today, Kylie was a massive help so much so I came straight back for a second fragrance! very attentive, helpful and polite!

Reply from The Perfume Shop - Darlington 121
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.